Mark McQueen

We had great experience at Charlesglen Toyota, our salesperson Valarie Parsons listened to our needs and helped us with finding the vehicle we wanted. I definitely recommend both Charlesglen Toyota an salesperson Valarie Parsons listened to our needs and helped us with finding the vehicle we wanted. I definitely recommend both Charlesglen Toyota and Valarie Parsons. More

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Our experience with Charlesglen was great, Val who was our salesperson helped us a lot throughout the process and made sure we were satisfied with our choice, she was there for us until the last steps and our salesperson helped us a lot throughout the process and made sure we were satisfied with our choice, she was there for us until the last steps and even after the purchase she kept in contact to make sure everything was smooth. My wife and I highly recommend Charlesglen dealership and are happy with their staff and services. More

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Fast, efficient, thorough and polite. Good explanation of planned procedures Will return as required. Thanks Good explanation of planned procedures Will return as required. Thanks More

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I was shocked by the treatment I received at Charlesglen Toyota dealership. I brought my Sienna in for service and was recommended to flush the transmission oil, which I agreed to. However, a week later, I Toyota dealership. I brought my Sienna in for service and was recommended to flush the transmission oil, which I agreed to. However, a week later, I noticed a strange sound coming from the engine. Upon returning to the dealership, I was told that the transmission was broken and given a quote of around 12k for repairs. When I raised my concerns with the manager, I received very delayed responses and was ultimately told that it wasn't their responsibility since I had driven the car out of the shop without any apparent issues. I am deeply disappointed by the dismissive attitude and lack of accountability displayed by this dealership. More

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A couple of days ago, my car battery failed and wouldn't start after I got gas at my local station. They jumped the battery for me there and I then drove directly to Charlesglen Toyota to ask what to do. start after I got gas at my local station. They jumped the battery for me there and I then drove directly to Charlesglen Toyota to ask what to do. It was late in the afternoon, but Mark at the Service desk said I should drive for a half hour at highway speed and come back before 6pm, and that he would be happy to quickly test the battery for me when I got back, and would give me further advice. To my relief, it all worked out well. Mark was very reassuring in his manner, and I appreciated his kindness. I always get great service at Charlesglen, and always like the attitude of both the sales and service staff. Thanks again! Arthur More

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Very helpful, in time of need they are always there to support Excellent service Thank you support Excellent service Thank you More

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Very please to change dealerships services to charlesglen going forward. First impressions were very good going forward. First impressions were very good More

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Staff is very professional and courteous, addressing all concerns and issues. Very proactive in solving problems. concerns and issues. Very proactive in solving problems. More

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I have bought several vehicles from charlesglen. It is the best dealership. The staff is helpful and very informative. Would recommend you to anyone It is the best dealership. The staff is helpful and very informative. Would recommend you to anyone More

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Anne, Nomer and Mark thank you for all the support and information that you provided. Great customer service! information that you provided. Great customer service! More

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