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Mark Chitwood
Mark Chitwood at Hayes Dodge Chrysler Jeep Ram Lawrenceville

Mark Chitwood

Service Manager

Hayes Dodge Chrysler Jeep Ram Lawrenceville

719 Duluth Highway 120
Lawrenceville, GA 30046

4.5
45 Reviews
4.5

45 Reviews

Write a Review

45 Reviews of Mark Chitwood

April 24, 2025

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Employee Rating

The service department at this dealership is slow and customer service is not a priority. They said our vehicle would have to sit for a week before the would even look at it to diagnose the issue. I have More

by thegarners18
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Adrian White

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Apr 24, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hey there, we're incredibly sorry that your experience with us the past few visits has been poor. What is a good phone number to reach out to you? We would like to hear more about your visit and work on addressing these issues.

April 20, 2025

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I went to get my oil changed and tires rotated. In addition, they did a multi checkpoint on my truck and advised to get new brake pads next time. More

by erickmfoster
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Recommend Dealer
Yes
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Apr 24, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thanks for sharing your experience! We're glad to hear that your service visit went well and that our team was able to provide a full inspection with helpful recommendations. We're here whenever you're ready for those brake pads—or anything else you might need down the road!

April 19, 2025

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They went above and beyond the call of duty to help me. Outstanding customer service!!!!!! More

by parrisjamaica
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dusty Hayes, Ted Hayes, Adrian White, Magdalena Babiarz, Griffin Huntsinger

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Apr 24, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We always go above and beyond because we want you to be 110% satisfied with the service provided. Thank you for visiting us and we look forward to serving you again!

April 19, 2025

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Hour and a half for oil change and I was the first customer. Ridiculous customer service. More

by Matt240
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Recommend Dealer
No
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Apr 24, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We’re sorry to hear about the delay and the frustration it caused. That’s not the level of service we aim to provide, especially when you're the first customer of the day. We appreciate your feedback and will be looking into this to ensure a better experience moving forward.

Apr 24, 2025

Matt240 responded

Thank you for your response. Your service advisor (nice lady) kept me informed but she could do nothing about the wait. As a matter of fact even though I was first customer she did inform me it would be at least an hour. I wonder what the wait is if you show up around nine am? I have no Idea who Mark Chitwood is but since you asked I assumed he is shop manager, hence the one star. Your competition offers an oil change in thirty minutes.

Apr 24, 2025

Matt240 responded

Thank you for your response. Your service advisor (nice lady) kept me informed but she could do nothing about the wait. As a matter of fact even though I was first customer she did inform me it would be at least an hour. I wonder what the wait is if you show up around nine am? I have no Idea who Mark Chitwood is but since you asked I assumed he is shop manager, hence the one star. Your competition offers an oil change in thirty minutes.

April 10, 2025

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Fast friendly and courteous will definitely be returning to this location for all of my future work More

by kmallory5019
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Adrian White

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Apr 11, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We're delighted to hear that our service department provided fast, punctual service during your visit! Thank you for entrusting us with your car, and we look forward to seeing you again!

March 26, 2025

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As always our trip to Hayes was excellent. The service was great and the young lady who was the service writer did an excellent job. More

by tlc047
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Adrian White

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Apr 03, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We truly appreciate your continued trust in us! It’s always a pleasure to welcome you back, and we’re so glad to hear that your recent visit met the high standards you’ve come to expect. Have an amazing week!

March 25, 2025

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Great service and attention to details. whenever I have had a problem it was handled quickly and without questions. More

by wolfen13
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White

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Mar 25, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We're glad that we could tackle your vehicle's issues with ease. You and your vehicle matter to us!

March 23, 2025

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The guys got me and got me out with no issues, waiting room was clean and I had somewhere to charge my Phone. More

by James W
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Adrian White

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Mar 25, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

The smallest of details matter to us - whether it's making you feel comfortable in our waiting room or having a place to charge your phone. Thank you for the 5-star review!

March 22, 2025

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ALL GREAT PEOPLE. I GOT THE THINGS DONE THAT NEED TO BE DONE. I WIIL BUY FROM THEM AGAIN. More

by CARLDUCKWORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dusty Hayes, Ted Hayes, Adrian White

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Mar 25, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you so much! We look forward to serving you again!

March 21, 2025

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Service adviser Daniel Deadwilet is very good at getting things done! Adrin White is also very helpful More

by newjbc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White

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Mar 25, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for recognizing our service team! We're so glad they provided you an amazing experience!

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