Madison Guy

I was greeted promptly, and the entire process was very smooth and professional. I had called ahead and spoken to Madison Guy who assured me that I would find what I was looking for. She turned it over to smooth and professional. I had called ahead and spoken to Madison Guy who assured me that I would find what I was looking for. She turned it over to Dustin Shrader when I arrived, who helped me find the exact car I was looking for. He had an intricate knowledge of the inventory and even knew what was expected to arrive that day. Shane Defoor was helpful with finances, and Taylor Alton was excellent with all the paperwork. Overall the service was excellent! More

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I can’t say enough great things about the experience my wife and I had at Toyota of Cleveland. Kenny Jones, Madison Guy, Justice Goodner, and the rest of the dealer staff we encountered along the way were wife and I had at Toyota of Cleveland. Kenny Jones, Madison Guy, Justice Goodner, and the rest of the dealer staff we encountered along the way were friendly, professional, knowledgeable, and attentive. After 6 months of searching, we found the perfect vehicle and got top notch service the entire time we were at the dealership. I have no hesitation making my next Toyota purchase at Toyota of Cleveland! More

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Juan Carlos is the best, he’s so helpful and patient, he’s a pleasure to work with, super kind and sweet. he’s a pleasure to work with, super kind and sweet. More

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Phenomenal! You have to ask for Zane in sales! He is kind and patient & will not disappoint! Shane the Sales Mgr also went above and beyond to make us a deal. T You have to ask for Zane in sales! He is kind and patient & will not disappoint! Shane the Sales Mgr also went above and beyond to make us a deal. They made us feel welcomed and conformed to our needs. Zero pressure to buy. TOYOTA OF CLEVELAND KNOCKED IT OUT OF THE PARK! I'm certain they will for you too 🧡 More

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Matthew Frady, Justin Chretein & Justice Goodner worked so hard to get my husband the truck he had been looking at for weeks!! Love this dealership! They will get you what you’re looking for!! so hard to get my husband the truck he had been looking at for weeks!! Love this dealership! They will get you what you’re looking for!! More

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One of the best buying experiences I have had. Everyone there is very accommodating, knowledgeable and helpful. Mike Burr was my salesman and he was excellent! Everyone there is very accommodating, knowledgeable and helpful. Mike Burr was my salesman and he was excellent! More

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Very helpful and best all around employee’s. I felt so special by everyone. Logan Maddox is the best salesman! Laurie Hughes was so helpful in directing me in getting my Rav 4. Justice Goodner h I felt so special by everyone. Logan Maddox is the best salesman! Laurie Hughes was so helpful in directing me in getting my Rav 4. Justice Goodner help me get everything I needed with my new purchase. All them went above and beyond to satisfy me. More

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Going to a dealership is never a fun thing to do. You expect to be pressure sold on everything. This was not the case at Cleveland Toyota. Ethan greeted me, offered me a drink/snack and asked how he You expect to be pressure sold on everything. This was not the case at Cleveland Toyota. Ethan greeted me, offered me a drink/snack and asked how he could help. I told him the vehicle I was interested in and we walked out to look at it. He answered all my questions and let me look the car over with a fine tooth comb. Never pressured or rushed me. We took a test drive and went back to talk numbers. I told him what I needed for my trade to make the deal work. They gave me the amount I asked for with no back and forth. Ethan was professional, efficient, friendly and polite. For a young person, he has an outstanding work ethic. The finance manager at first appearance looked imposing (big dude) and I thought, here we go, here’s the up sale. I was wrong, Neftaly was an amazing down to Earth guy that didn’t pressure any aftermarket items I didn’t need or want. We ended up talking about cars and he showed me his baby, a sweet Jeep Gladiator with all the bells and whistles. The internet salesperson, Macy was another professional. She was quick to respond to my initial inquiry and every question after that. She was honest and made sure the vehicle was ready for Ethan and I to look at when I arrived. My only complaint is, I wish you guys were closer to the Alabama- Tennessee state line (ha-ha)! More

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