Lukasz Dulny | Page 30

Amazing Great Over the years I bought few new cars, visit few dealerships but my recent experience with Erinwood Ford was the best of them all. All staff was very h Over the years I bought few new cars, visit few dealerships but my recent experience with Erinwood Ford was the best of them all. All staff was very helpful particularly my sales rep Lukasz , this guy was absolutely amazing , every step on the way he show great politeness, respect, and consideration for my needs making whole experience extraordinary . Ps. Love my brand new F150 Thank you Lukasz, Thank you Erinwood Ford Best Regards Zbigniew Rafalko More

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Great sales staff- but some issue with a finance associate Staff were friendly and (with 1 exception ) made us feel at ease - even those not specifically involved in the sale. Seems like a great place to work Staff were friendly and (with 1 exception ) made us feel at ease - even those not specifically involved in the sale. Seems like a great place to work. Unlike other dealerships, being female appeared to have no impact. I was treated respectfully and not talked down to. No one batted an eye when I said I wanted to buy a standard vehicle or tried to talk me out of it. Sales staff were very helpful. There was no issue when I wanted to test drive the vehicle; my partner and I were given the keys and freedom to test drive the vehicle together. I appreciated that Lucasz took the time to go through the car features with me after sale to make sure I was comfortable with it. Nick was very welcoming and great in making us feel at ease and helping complete the sale. Carol was wonderful to deal with for financial aspects and made the process straightforward and comfortable. The only issue I had was at pick up date. Financial issues were left to be finalized with a different finance associate. When I noted my mortgage obligation had my biweekly rather than mo they payment noted, I indicated that in the application. He did not want me to correct the error as it created more paperwork. That concerned me; I was to sign off on the documents as being correct and they were not. I also had to change the mileage. I felt like he was trying to pressure me to sign misleading documents. I attribute no malevolence to this, more a lack of appreciation of the significance of the act. The financial associate had no idea of my background and at points I felt like I was being talked down to. Further, when reviewing details of the financial application with me, he did it in the public area with others around rather than in a private office. Open discussion of financial matters is not appropriate and should be discouraged to respect the privacy and comfort of all customers. More

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New Car Purchase I received a great deal. My credit is not as strong as I would like, but the dealership helped me get a fair rate and I now have cost certainty for th I received a great deal. My credit is not as strong as I would like, but the dealership helped me get a fair rate and I now have cost certainty for the next 6 years. Peace of mind. Very good purchase experience. More

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Excellent cutomer service I purchased a new 2019 Ford Escape form Erinwood Ford. The service that I received from Lucasaz Dulny and the sales team was excellent. I would highly I purchased a new 2019 Ford Escape form Erinwood Ford. The service that I received from Lucasaz Dulny and the sales team was excellent. I would highly recommend this dealership to anyone looking to purchase at a vehicle from Ford. More

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excellent work from all over! Very easy to work with the people at the dealership and there was never a NO answer from anyone. I came all the way from London Ontario to lease my t Very easy to work with the people at the dealership and there was never a NO answer from anyone. I came all the way from London Ontario to lease my truck, that should say a lot as there is 3 ford dealerships here. thank you!!! More

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Fantastic customer service Lucas was tremendously friendly and helpful as I was getting set up with my new Escape. Although my last two vehicles were also Escapes, the technolog Lucas was tremendously friendly and helpful as I was getting set up with my new Escape. Although my last two vehicles were also Escapes, the technology has changed a lot in the last few years. Lucas made sure that I understood all the features and answered all my questions knowledgeably. I would say that anyone dealing with him is in very good hands. Edward C. More

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delighted I love my new Escape. I couldn’t be happier. Lucas’s was exceptional. He was not pushy. He’s friendly and knowledgeable. He answered all my questions I love my new Escape. I couldn’t be happier. Lucas’s was exceptional. He was not pushy. He’s friendly and knowledgeable. He answered all my questions and showed me all the new features of my new car. Thank you Lucasz! I wouldn’t hesitate to recommend Lucasz or this dealership! Hands down the best place to buy a Ford. Tara & Eric P. More

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Great Service and Help Everyone was friendly helpful and worked hard to fulfill our requests in getting us the vehicle in the colour and with the trim we wanted at a price w Everyone was friendly helpful and worked hard to fulfill our requests in getting us the vehicle in the colour and with the trim we wanted at a price we were happy with. More

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Lucas is the best! Lucas is super easy to deal with, very professional. We had a very smooth transaction. Highly recommended! Lucas is the best! Dependable, strong work Lucas is super easy to deal with, very professional. We had a very smooth transaction. Highly recommended! Lucas is the best! Dependable, strong work ethic More

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Overall service was excellent Very good and professional sales man. Always provided right information with respectable time. Very friendly and the suggestions was excellent to ch Very good and professional sales man. Always provided right information with respectable time. Very friendly and the suggestions was excellent to choose the right product. Thank you. More

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