Luis Valdes

All the employees at Capital Toyota are always friendly and very helpful. I would recommend bringing your vehicle for any type of repairs or service. and very helpful. I would recommend bringing your vehicle for any type of repairs or service. More

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We are so grateful that we used Capital Toyota for our service needs. Our alternator went bad and we had to pull off on the exit ramp onto the side of the road near the stop sign. We had two children wi service needs. Our alternator went bad and we had to pull off on the exit ramp onto the side of the road near the stop sign. We had two children with us, so we needed a tow truck with four passenger seats, which is unusual. We texted our friends to pray to the Lord that he would intervene and get all of us with our car to the dealership. We called the dealership to say we would be late, as we were no longer able to continue the trip. Our service advisor, Mr. Luis Valdes was very assuring, and said he would look for a tow truck that had four passenger seats and call us back. About ten minutes later he called and said the truck was on the way, and gave us the phone number of the towing service so we could confirm their arrival time. This was Johnny’s Towing service, and Rhonda the dispatcher was very friendly on the phone, and told the truck was on the way. This all was very comforting to us as it was a cold rainy day, and we knew we could just wait till the truck arrived, and then all get in and be taken straight to the dealership along with the car! Mike arrived with the tow truck, and told us to all get in, while he pulled the car up on the platform, and within minutes we were on our way! We were all happy in the quiet and clean truck, and arrived at the Capital Toyota dealership, and were welcomed by our service advisor, Luis. They pointed us to the nice waiting lounge with snacks and hot drinks, and we happily waited for our car to be fixed. It turned out there was one additional part that they needed to order that would arrive until the next day, so they arranged a rental car for us, and had the rental company, Enterprise, come to pick us up, so we could go home and come back the next day to pick up the repaired car. So the next day Luis called us when the car was ready, and we were able to come pick it up. Luis went out of his way to be helpful, and we now have a car that is working perfectly again. Mr. Luis went out of his way, as did the Johnny’s Towing service, to get us taken car of. We are very thankful to the Lord for answering our prayers through these kind and efficient people, Mr. Luis Valdes, service advisor, Mr. Mike and Rhonda with Johnny’s Towing service, and Enterprise with their immediate coming to get us and set us up with a rental car. Thank you Lord, for helping us, and for these very kind and capable people who helped us. They also gave us a 10% discount from one of the coupons on their website! More

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Have had my car in three times for service and it’s always a good experience. always a good experience. More

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Service department always goes the extra mile to make sure you're satisfied. Thanks Scott for making me feel important. sure you're satisfied. Thanks Scott for making me feel important. More

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Easy to make an appointment, friendly people, I feel I was able to get in and out fairly quickly was able to get in and out fairly quickly More

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Great place, snacks could be better. Maybe some mini Oreos or muffins. Chips would be cool, maybe some yogurt parfait. Wouldn’t be too much to set out a fruit tray, or charcuterie board Maybe some mini Oreos or muffins. Chips would be cool, maybe some yogurt parfait. Wouldn’t be too much to set out a fruit tray, or charcuterie board with some smoked meats and cheese. I really like the ones that have fruit in there too. They had coffee that gave “gas station” vibes, would have rather had juice or maybe mini diet cokes like Lexus has. Just heard that KIA offers fresh baked cookies. Come on guys, get on board. I’m thinking maybe just toss this idea out there, but what about a full service buffet, Golden Corral style. Just a thought. More

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The intake stall were courteous & informative & helpful. The accounting staff also very nice & informative as well. I have never had a problem with the service rendered. It would be nice if work wasn’t The accounting staff also very nice & informative as well. I have never had a problem with the service rendered. It would be nice if work wasn’t so specialized. For instance, if you are close for an oil change, it would be easier to get it at the time hour getting other work done even if it’s a little early rather than having to go back a month later. Over all I like Capital Toyota very much and recommend it to my friends. I wish they washed your car after service as they used to do. But I’m satisfied with their work. More

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Nice and friendly service. I spend less time of I was specked waiting for my car. I spend less time of I was specked waiting for my car. More

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Richard Levi at Capital Toyota is an excellent Service Manager, who knows his clients and their vehicles. As usual, Richard greeted me by my name and asked which Toyota vehicle would they be serving today Manager, who knows his clients and their vehicles. As usual, Richard greeted me by my name and asked which Toyota vehicle would they be serving today. He quickly pulled up our Toyota 4Runner information and concurred with the service items. I was out the dealership within 40 minutes. Thanks go to Richard and his team of mechanics. More

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Making the appointment is so easy and fast in the website. Dropping off the car and how efficient is the process is outstanding . Luis Valdés is helpful and caring. website. Dropping off the car and how efficient is the process is outstanding . Luis Valdés is helpful and caring. More

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