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Luis Amato

Overview Reviews (6)

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Luis Amato

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Luis Amato

Product Specialist Assistant

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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6 Reviews

Overview Reviews (6)

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6 Reviews

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6 Reviews of Luis Amato

October 08, 2023

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Employee Rating

Had a pleasant sales rep but when it comes to service when you vehicles has problems, this dealer is HORRIBLE. Since the first times I took it for an issue the first service adviser was rude and arrogant when you vehicles has problems, this dealer is HORRIBLE. Since the first times I took it for an issue the first service adviser was rude and arrogant, till this day I’m staking my car for the same issue I took it the first time. This dealer gives Lexus a bad reputation, so disappointed with my purchase and dealers customer service. More

by Karen_G

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Nathan Behrent, Alejandro Font Rodriguez

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Oct 11, 2023 -

Lexus of Pembroke Pines responded

Karen, I'm really sorry to read about your experience with our service department. We strive for excellence in all areas of our business and it's clear we've fallen short here. Your feedback is important to us as it helps improve our services moving forward. Please reach out directly so that we can address this issue properly together - thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

October 02, 2023

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Employee Rating

Service was good. Received car back same day. Jose was was attentive to the issues. Received car back same day. Jose was was attentive to the issues. More

by ps8181

Verified Customer

Service Price Transparency

Recommend Dealer

Yes

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Oct 02, 2023 -

Lexus of Pembroke Pines responded

Thanks for the review! We appreicate the kind feedback about Jose and hope to see you again at Lexus of Pembroke Pines!

August 23, 2023

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Employee Rating

Estoy muy contenta con la compra. .tos me atendieron de lo mejor muchas gracias.ok .tos me atendieron de lo mejor muchas gracias.ok More

by luciascandona

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Michele Alter, Donna Osborne, Bob Hunter, Raul Najera, Adam Hoglievina, Rohan Alexander

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Aug 24, 2023 -

Lexus of Pembroke Pines responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Lexus of Pembroke Pines. Esperamos volver a verle en el futuro!

November 01, 2022

Dealership Rating

Employee Rating

Very good Service. Service Adviser, Luis Amato provided updates every other day. and worked with us on Pricing and checked the AC System. He also verified, parts ins Service Adviser, Luis Amato provided updates every other day. and worked with us on Pricing and checked the AC System. He also verified, parts installed by a previous mechanic were new. More

by Asif Qureshi

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Zee Hanif

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Nov 01, 2022 -

Lexus of Pembroke Pines responded

Asif, thank you for the great review! We are so glad to hear that you had a successful service experience working with Luis and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

October 26, 2022

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Employee Rating

The service is very streamlined and easy to follow. Both Gustavo of the service department and Luis form the internet department were very courteous. Highly recommended. Both Gustavo of the service department and Luis form the internet department were very courteous. Highly recommended. More

by Chao-Hwa Chen

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Gustavo Palacio

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Oct 26, 2022 -

Lexus of Pembroke Pines responded

Your recommendation means a lot to us! Thank you for choosing Lexus of Pembroke Pines and for stopping by to give Gustavo and Luis a shoutout. Drive safely!

September 26, 2022

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Employee Rating

Dozer was extremely knowledgeable! ! The finance manager put me at ease. Great service!! From the second I walked I feel at ease. ! The finance manager put me at ease. Great service!! From the second I walked I feel at ease. More

by RINAAZULAY

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dozer Kocsis, Dayron Armenteros

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Sep 26, 2022 -

Lexus of Pembroke Pines responded

Thank you for this stellar 5-star review and shoutout to our team! All of us at Lexus of Pembroke Pines wish you many safe travels.

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