Lucas Kay

They need to get the people who quote prices for service on the phone to quote the same price that's actually going to be charged AND make sure you read anything before you sign it.🙃 on the phone to quote the same price that's actually going to be charged AND make sure you read anything before you sign it.🙃 More

by rwelker0 Verified Customer Verified Customer

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Different repair but taken care of. The service advisor Luke was great and was a big help. Thank you. The service advisor Luke was great and was a big help. Thank you. More

by WALDOLOSTHIMSELF Verified Customer Verified Customer

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I was pleased of the service during my visit that day. The gentleman that helped me was pleasant and I did not have to wait too long. I could not remember his name but the service department always has be The gentleman that helped me was pleasant and I did not have to wait too long. I could not remember his name but the service department always has been helpful. More

by mcgruen Verified Customer Verified Customer

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Luke was helpful in answering our questions, and Harvey was so accommodating to transport me from and to the dealership. was so accommodating to transport me from and to the dealership. More

by Tressa Verified Customer Verified Customer

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CThe customer service provided was unsatisfactory. I found Kendrick and Lucas unhelpful and their tone and body language to be unwelcoming. The service for my oil change and fuel filter swap took over I found Kendrick and Lucas unhelpful and their tone and body language to be unwelcoming. The service for my oil change and fuel filter swap took over two hours, which I believe is excessive. Despite the high prices, the feedback on customer service was poor. It is best not to ask any questions, as you may be spoken to condescendingly. More

by shawnburgin Verified Customer Verified Customer

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Always done right with complete explanation of work performed and explanation of costs. Timely performed performed and explanation of costs. Timely performed More

by Steve Verified Customer Verified Customer

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We’ve had two good buying experiences here, but I’ve not been impressed with the service dept. It’s a quantity over quality model. been impressed with the service dept. It’s a quantity over quality model. More

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The salesman was unbelievable great in all areas and the dealership did everything right made it easy dealership did everything right made it easy More

by CDECONTRACTING Verified Customer Verified Customer

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Luke in particular communicated well, the repair was done on time and there were no last minute surprises. on time and there were no last minute surprises. More

by SSpurge22 Verified Customer Verified Customer

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August 29th, "To be honest all I did was skim the message, I didn't read it." 4 times, two via their text message system, once to a lady I talked to on the phone, once when I talked to the service a message, I didn't read it." 4 times, two via their text message system, once to a lady I talked to on the phone, once when I talked to the service advisor. 9:38 am I reminded them, he replied NP. 13:39 I asked for an update, 3:52 I asked for an update, 5:50 I get a phone call the recall was done and they close in 10 min and when I asked about the blower motor getting checked out there was nothing but problems. The service advisor Supervisor/head Lucas was supposed to reach out. He did not. Another week. Nothing. Another week, I talk to the GM tell her how it took a bad survey and 2 years to get the recall part in to fix, I have asked about during every service. But the service advisor doesn't write down from the phone call or read the multiple messages. The service before this, the porter brings my truck up with wires and a module for my power steps -in front of the gas pedal - and gave me the truck like this. I had to go write back in the service drive so they could plug it in. A MONTH LATER 10/2/24 I get a message thanking me for servicing with them yesterday and if I would let them know if it was anything but excellent. First I asked, "It took a month to get a response?" and they respond "From who? Parts?" I didn't hear another word until 10/3/24 from Lucas saying thank you for having your vehicle serviced with us we look forward to seeing you again in the future. My truck is about paid off, I would buy again from Daniel G over and over. But I will not use the service dept again ever. The service dept at Bob Sight in Lawrence, I went to schedule them to look at my blower, he gets his tech, a camera, finds a foreign object, done, in and out in less than an hour. They are also about $100 cheaper on a fuel filter change. I had talked to the GM on this. The GM was very professional, courteous, and we had a honest professional conversation that I was almost sure would get it resolved. I don't know where the lack of effort is here or where the blame falls, but this service dept. doesn't know come here from sick em. I was also told that even though it is right there in the system and that I paid for it and bought the service package from them, if I didn't tell them to rotate my tires with every oil change that was my fault. Daniel G at the Nissan dealership not only arranged a loaner for me, he tried to get ahold of service to find out for me, and Lucas also told him he would reach out the next day. Daniel G is so good, I would still buy through him, even after all this. Outside of that, I would not. Daniel G juggles anything from customers to finance to helping me with a loaner, with service so my vehicle wasn't locked up for the night, he should be at the GM level, and he could probably fix a lot of these issues, at least in the amount of help he provided me. More

by Jesse Rowley Verified Customer Verified Customer

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