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Lorena Ortiz

Overview Reviews (124)

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Lorena Ortiz

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Lorena Ortiz

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

I offer my clients a low pressure, respect and fun experience along with great customer service both during and after the sale, working for you at YOUR pace!!! Feel free to call me or stop by and say hello!!! Instagram: @loren_lexusgirl ___________________________________ Ofrezco a mis clientes una experiencia sin presión, respeto y diversión, junto con un excelente servicio al cliente tanto durante como después de la venta, ¡trabajando para usted a SU ritmo! ¡No dude en llamarme o pasar a saludarme! Instagram: @loren_lexusgirl

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4.8

124 Reviews

Overview Reviews (124)

Dealership Experience

5 yrs, 6 mos

Industry Experience

7 yrs, 6 mos

Languages Spoken

English

Spanish

4.8

124 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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124 Reviews of Lorena Ortiz

November 01, 2024

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Employee Rating

Lorena Ortiz es super atenta ! Te explica todo lo que tienes que saber a la hora de adquirir un vehiculo sabe tus nesecidadez y se ajusta a ellas. 100% recommended !! Te explica todo lo que tienes que saber a la hora de adquirir un vehiculo sabe tus nesecidadez y se ajusta a ellas. 100% recommended !! More

by Daddy

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Rohan Alexander

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Nov 01, 2024 -

Lexus of Pembroke Pines responded

Gracias por compartir su experiencia! Nos alegra saber que Lorena le brindó un excelente servicio en Lexus of Pembroke Pines. Apreciamos mucho la recomendación y esperamos verle de nuevo pronto.

October 31, 2024

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Employee Rating

I have been very impressed with the professionalism and overall positive attitude of everyone I have been associated with. Lorena Ortiz has been especially helpful and has gone out of her way to assist my overall positive attitude of everyone I have been associated with. Lorena Ortiz has been especially helpful and has gone out of her way to assist my wife and me in every way. She has been very proactive in communicating with us regarding all aspects of our automobile purchase. We could not be more pleased and would certainly recommend Ms. Lorena Ortiz and Lexus of Pembroke Pines to our friends and family. Thank you for all your excellent support and service. More

by fritov40

Sales Price Transparency

Trade-in Experience

Purchase Time

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Recommend Dealer

Yes

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Nov 01, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your wonderful experience with Lorena and the team at Lexus of Pembroke Pines! We're delighted to hear that her proactive communication made a positive impact on your car purchase. We appreciate your recommendation and look forward to assisting you again in the future!

October 27, 2024

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Employee Rating

Excellent Service, we were very happy with the decision that we took going to Lexus od Pembroke Pines. Highly recommended!! that we took going to Lexus od Pembroke Pines. Highly recommended!! More

by FREBEME09

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Oct 28, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear you had an excellent experience at Lexus of Pembroke Pines! Thank you for recommending us and for your kind words. Enjoy your new ride!

October 27, 2024

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Employee Rating

Lorena was excellent! !! Gracias por la pasciencia y dedicacion ! Todos los involucrados estuvieron muy atentos gracias! !! Gracias por la pasciencia y dedicacion ! Todos los involucrados estuvieron muy atentos gracias! More

by Daddy

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Rohan Alexander

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Oct 28, 2024 -

Lexus of Pembroke Pines responded

Gracias por compartir su experiencia positiva con Lorena y el equipo de Lexus of Pembroke Pines! Nos alegra saber que ha recibido un servicio atento y dedicado. Esperamos verle pronto nuevamente!

October 23, 2024

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Good, people are friendly I have time to be there because to decid which car I want takes time to decid which car I want takes time More

by nellyarbelaez4

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Oct 24, 2024 -

Lexus of Pembroke Pines responded

Nelly, it was our pleasure to assist you. Thank you from all of us here at Lexus of Pembroke Pines!

October 02, 2024

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Employee Rating

Super happy with the customer service, with the service department, I highly recommend Jeremy, he is the best, is always super helpful, my car got ready super quick. I highly recommend him! department, I highly recommend Jeremy, he is the best, is always super helpful, my car got ready super quick. I highly recommend him! More

by Rafaellapeluche

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Rivera

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Oct 02, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jeremy and our service department at Lexus of Pembroke Pines provided you with such a positive experience. Thanks for the high recommendation!

October 01, 2024

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Employee Rating

Veronica’s service was phenomenal, she helped me get the car of my dreams and is very knowledgeable about Lexus’s. She truly went out of her way and I was able to achieve the exact car I had in mind. If you car of my dreams and is very knowledgeable about Lexus’s. She truly went out of her way and I was able to achieve the exact car I had in mind. If you’re ever looking for help I 100% recommend Lexus of Pembroke Pines and Veronica More

by Maria

Sales Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Julio Arango, Rafael Genao, Edgar Chaparro, Cesar Baez, Yomar Contreras, Veronica Rodriguez, Marlon Amador, Alejandro Font Rodriguez , Alex Guevara

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Oct 01, 2024 -

Lexus of Pembroke Pines responded

Maria, we're delighted to hear that Veronica provided phenomenal service and helped you find your dream car at Lexus of Pembroke Pines. Thanks for the glowing recommendation!

September 29, 2024

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The best customer service and help to try to approve to get a car easy . get a car easy . More

by ms.veenia

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Zebbie Lethridge

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Sep 30, 2024 -

Lexus of Pembroke Pines responded

Your five-star review of Lexus of Pembroke Pines made our day! Congrats on getting approved, and we hope you enjoy your new ride!

September 08, 2024

Dealership Rating

Profecional y muy ambable 100% recomendada trabaja en el mejor dealer lexus del sur de la florida mejor dealer lexus del sur de la florida More

by revolicoclavelo

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Sep 09, 2024 -

Lexus of Pembroke Pines responded

Gracias por hacer negocios con nuestro equipo de Lexus of Pembroke Pines! Estamos felices de saber que su experiencia ha sido positiva. Apreciamos su recomendación!

September 07, 2024

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Employee Rating

I recently leased a car at Lexus of Pembroke Pines with Lorena was very attentive and helpful. She took the time to help us find the car we loved and at the best deal possible. She made sure we left happy Lorena was very attentive and helpful. She took the time to help us find the car we loved and at the best deal possible. She made sure we left happy and satisfied. We had a good experience with the entire team. I would recommend her and Lexus of Pembroke pines. Thank you. More

by zlorenzo

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dulce Perez , Juan Rodriguez

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Sep 09, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your positive experience! We're delighted to hear that Lorena and the team at Lexus of Pembroke Pines provided attentive service and helped you find a great deal. Enjoy your new lease, and we appreciate the recommendation!

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