Lito Santiago | Page 8

"A great car purchase experience" - John & Carol R We came into the dealership for the first time, having just visited another Toyota dealership where we felt pressured by the sales guy there to purch We came into the dealership for the first time, having just visited another Toyota dealership where we felt pressured by the sales guy there to purchase on the spot. As soon as Lito met us, he put us at ease and we felt welcomed. He was friendly and treated us with warmth and respect. We were impressed with his knowledge of Toyota products and service as well as his cool, relaxed sales style. He went out of his way to give us excellent customer service, even during his off-hours. We would highly recommend Lito to anyone interested in buying a Toyota vehicle. More

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Easy experience First, from the moment we walked in the door we were welcomed warmly. No stress whether we wanted to browse or not (good start compared to other sales First, from the moment we walked in the door we were welcomed warmly. No stress whether we wanted to browse or not (good start compared to other salesman/dealerships in the area). I had an idea what I was looking for and features I needed. Lito was easy to deal with explaining features, advantages, never degrading the competition. We were driving away 2 days after finalizing the deal and upgrades installed. Love that new car smell! John K More

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Professional, caring and an absolute joy to deal with. Thanks again for all you assistance with my new car. You and Qaise truly went out of your way to make my decision an easier one. You two definitel Thanks again for all you assistance with my new car. You and Qaise truly went out of your way to make my decision an easier one. You two definitely know what customer service truly is (I am in the customer service industry and know all too well what it takes to provide Stellar Service). You personally came to get me when my car was ready rather than sending the Shuttle car. Qaise came to greet me when I entered the dealership. I really appreciated this. He showed me that I wasn't just another sale, but that I mattered as a loyal Toyota client. When I had concerns about my CE winter tires fitting onto the LE, you guys made it possible to show me that it was not an issue. I know this is minor thing for you, but for me the cost of new winter tires/rims was an additional expense I did not want to incur. The deal on the LE that was offered to me was better than I expected. As I had mentioned, I had done some comparison online of my 2013 CE (which has the convenience pack) and the 2016 CE and thought my old CE had much more to offer than the new one. But I decided to hear you out. I am happy that I did. I know I made it a little harder for you to sell me on the LE, but seeing that this may be my last new purchase I had to be absolutely certain that I made the right choice. I now had a chance to drive the car to Peterborough and am very happy with my decision. Lito, I have no hesitation to refer family and friends to Toyota and especially to you. You have excellent customer service skills that anyone would appreciate. More

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True Professional and caring advisor Lito Santiago has provided us with helpful advice and let us know all the important information regarding our 2016 RAV 4 and its features, offered us Lito Santiago has provided us with helpful advice and let us know all the important information regarding our 2016 RAV 4 and its features, offered us one-on-one demo on audio and navigation functions. His clarity in explaining and his attention to details was superb. We were able to complete our purchase transaction in a timely fashion. He has a caring approach, and a true pro. He even called us twice after the purchase to ensure that we were satisfied and that we had no further concerns. We would love to recommend Scarborough Toyota and Lito Santiago to our friends, keep up the good work. Cynthia Huerto More

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Got Excellent deal om Venza 2016 I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my new car last to last week. Thank you so m I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my new car last to last week. Thank you so much for answering all of my questions honestly, and making that five-hour process in couple hours. My wife is so happy with the car I purchased, and I'm not freaking out about the purchase price. That's a pretty ideal situation when it comes to buying a new car, and it's all thanks to you. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Scarborough Toyota Scion, and telling them to ask for Lito. Thanks again. More

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Good Customer Service Expert and can be relied in their job! They will give you an alternative if a request is not feasible. They are an asset to their company. Expert and can be relied in their job! They will give you an alternative if a request is not feasible. They are an asset to their company. More

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Great customer experience Hubby and I are happy campers! Thank you Lito and Qaise! Special thanks to Lito Santiago for his expert knowledge, patience on giving us a Highlan Hubby and I are happy campers! Thank you Lito and Qaise! Special thanks to Lito Santiago for his expert knowledge, patience on giving us a Highlander crash course and coming in on his off hours to make sure our newly purchased vehicle is ready for us as promised. More

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Professional and knowledgeable! Our experience at Scarborough Toyota exceeded our expectations! Honestly, I don't like dealing with car salesmen! Aside from the pressure, you feel Our experience at Scarborough Toyota exceeded our expectations! Honestly, I don't like dealing with car salesmen! Aside from the pressure, you feel they are rushing you to get a car so they can move on to the next customer. Well at least that was what I felt from our last Honda purchase a few years ago. We purchased our 2nd car here in October and I was actually impressed by Lito's professionalism. He didn't make us feel pressured to buy the car we want. Although husband and I already have a fixed mindset of what to get, Lito provided us options for pricing. No bullshit, no sales talk, just straight to the point. Without even asking if we are buying, Lito offered us a test drive. He also discussed in detail the car's features without even looking at the time! I would definitely recommend Scarborough Toyota to all my friends who are planning to get a Toyota! Superb service! More

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MY OPINION AND EXPERIENCE THROUGH SCARBOROUGH TOYOTA SCION I HAVE BEEN THROUGH A LOT OF DEALERSHIP ONLY SCARBO ROUGH TOYOTA IS THE MOST I FOUND SO COMFORTABLE. THE SALESPERSONS AND EMPLOYEES ARE SO HOSPITABLE I HAVE BEEN THROUGH A LOT OF DEALERSHIP ONLY SCARBO ROUGH TOYOTA IS THE MOST I FOUND SO COMFORTABLE. THE SALESPERSONS AND EMPLOYEES ARE SO HOSPITABLE AND DIRECT TO THE POINT. I WILL SURELY RECOMMEND SCARBOROUGH TOYOTA TO ALL MY FRIENDS AND OTHERS. More

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EXCELLENT EMPLOYEE- LITO SANTIAGO I RECENTLY LEASING A RAV4 LIMITED 2015, LITO SANTIAGO HELPED US HOW TO USED AND OPERATED THE CAR . THANK YOU SO MUCH FOR YOUR EXCELLENT SERVICE. I RECENTLY LEASING A RAV4 LIMITED 2015, LITO SANTIAGO HELPED US HOW TO USED AND OPERATED THE CAR . THANK YOU SO MUCH FOR YOUR EXCELLENT SERVICE. More

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