Lito Santiago | Page 12

Buying Experience at Scarborough Toyota Excellent service and very friendly salesperson. Salesperson likewise is very knowledgeable of the product that we were interested in. The dealership' Excellent service and very friendly salesperson. Salesperson likewise is very knowledgeable of the product that we were interested in. The dealership's atmosphere/environment is very nice and relaxing. More

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Poor Customer Service-Disillusioned! I recently purchased a new RAV 4 from Scarborough Toyota. Problems arose once I had bought the car. No one bothered to mention the dealership promot I recently purchased a new RAV 4 from Scarborough Toyota. Problems arose once I had bought the car. No one bothered to mention the dealership promotion of selecting a Complimentary Extended warrenty to 5 yrs/100k. I found out about this promotion in the Toronto Star the same Saturday I purchased the car. I contacted Lito about this situation and I was told I received a good deal so...This clearly did not address my question. Though I purchased a new car on August 9 somehow they are exempting me from the extended warranty promotion. I am profoundly disappointed with Lito and the dealership for how they have provided customer service and a lack of transparency. The trust relationship has unfortunately been damaged. I will take all of my future business elsewhere in the future, unless this situation is remedied to my satisfaction. More

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Excellent Service. Extremely friendly and helpful I bought a new 2014 Toyota Corolla S and are extremely happy with my purchase. Lito Santiago was extremely helpful and went out for a few test drives I bought a new 2014 Toyota Corolla S and are extremely happy with my purchase. Lito Santiago was extremely helpful and went out for a few test drives on 2 cars I was interested. He didn't hesitate to ask me if I wanted to test and provided me detail information of the car while driving. All the paper work went nice and smooth. It took approximately an hour since I financed the car there were a few paper work to be read but was extremely satisfied with Lito whom explained it very well. I had some slight issue with the car after a few days but he immediately took care of it by the service team (no charge). We continue to communicate at times when I have some parts request. He personally ordered a Hood Deflector and just got it installed. I strongly recommend Lito Santiago for your car purchase and for any concerns; he will immediately look after you! More

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Great service. Excellent help! My fiance and I just bought a new 2014 Toyota Corolla S and are extremely pleased with our purchase!. Our sales rep was Lito Santiago. He was extremel My fiance and I just bought a new 2014 Toyota Corolla S and are extremely pleased with our purchase!. Our sales rep was Lito Santiago. He was extremely helpful and very knowledgeable. Although we had apprehensions about having to potentially deal with a stereotypical t.v. 'sleezy' salesman, Lito was nowhere close to that stereotype in the slightest! He was completely personable and made our first car purchase very very easy and un-pressured. Thanks Lito you're the best! More

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Bought a 2014 Scion xB within the hour! Lito made it happen seamlessly with his friendly, accommodating and no-pressure demeanor. I gave him essentially no time to prepare the vehicle, and h Lito made it happen seamlessly with his friendly, accommodating and no-pressure demeanor. I gave him essentially no time to prepare the vehicle, and he went above and beyond to make it happen. Anyone looking for a new vehicle should speak with Lito first, and see why I am so content. Thanks Lito! More

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Excellent Service!! I recently purchased Toyota RAV4 from Scarborough Toyota Scion. And I would like to thank Lito Santiago for taking care of me all through out the proc I recently purchased Toyota RAV4 from Scarborough Toyota Scion. And I would like to thank Lito Santiago for taking care of me all through out the process. He is enthusiastic, very friendly, patient and very knowledgeable about vehicles. He answered all my questions and completed all necessary paperwork very efficiently. I highly recommend him for great customer service! 5 star goes to you Lito! :) More

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Bought a new Camry 2014.5 in less than 1hr I had an amazing experience with Lito. I had previously done my research on my vehicle choice and what price I was willing to pay. Lito reached out t I had an amazing experience with Lito. I had previously done my research on my vehicle choice and what price I was willing to pay. Lito reached out to me from the Scarborough dealership and helped me find my vehicle of choice trim and color - working with me on my very aggressive price range. The road to car ownership was really easy with Lito hand-holding me and guiding me on the do's and don'ts of being a car owner. I would definitely recommend Lito to any new or first time car buyers because of the warm friendly experience I had with Lito. -Regards - Manu More

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Sale of Car Lito is the best sales person I have ever met. He was very friendly and will do his best. I am happy with the sale Lito is the best sales person I have ever met. He was very friendly and will do his best. I am happy with the sale More

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Hassle free purchase Excellent customer service by Lito of Scarborough Toyota - Attentive, informative, and resourceful. Made our first brand new car purchase an easy and Excellent customer service by Lito of Scarborough Toyota - Attentive, informative, and resourceful. Made our first brand new car purchase an easy and hassle free experience. More

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Great Service Working with Lito was both efficient and enjoyable. He is a great member of the Scarborough Toyota team. He did all he could to help us find the best Working with Lito was both efficient and enjoyable. He is a great member of the Scarborough Toyota team. He did all he could to help us find the best vehicle at the best price. More

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