Lea Burr
Lea Burr at Lester Glenn Mazda
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Lea Burr

Sales Representative

Lester Glenn Mazda

101 Route 37 E
Toms River , NJ 08753

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9 Reviews
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9 Reviews

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9 Reviews of Lea Burr

November 06, 2024

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Employee Rating

Just got my third car at Lester Glenn Mazda. They treat their customers with respect and appreciation. They do their best to make the car buying process as pleasant as possible. Everyone from th More

by Cczz25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 01, 2024

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Quick and easy. Very understanding that I couldn’t spend hours in the dealer with a new born. Made a deal pretty quickly & happy with my experience. More

by BRIANTHATCHER23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Hickman

Nov 05, 2024

Lester Glenn Mazda responded

Hi BRIANTHATCHER23, Thanks for sharing your experience! We're thrilled to hear we could accommodate your needs and make the process quick and easy. We hope you and your little one enjoy the new vehicle, and we look forward to serving you again! Happy Driving, The Lester Glenn Mazda Team

October 11, 2024

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We recently leased a new Mazda from Lea. She did a great job of listening and getting us the car with all the right trims that we wanted. I'd suggest you go see Lea. More

by laferatom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chiam Sonnenblick

September 21, 2024

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Dealership is amazing! Staff are friendly, helpful, knowledgeable and efficient! Lea Burr got me into just the car I wanted. It was a smooth and effortless. Thank you Le More

by lois_madden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Pereira, Anthony Sarro

Sep 23, 2024

Lester Glenn Mazda responded

Hi Lois, Thank you for the fantastic review! We're excited to hear that you had an amazing experience with our team and that Lea helped you find the perfect car! It’s great to know that our team's friendliness and efficiency made the process smooth and effortless! We appreciate your kind words and look forward to seeing you again! Happy Driving, The Lester Glenn Mazda Team

December 03, 2021

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Recenty bought a 2021 mazda cx 30 from lester glenn mazda. The experience was great was able to get in and get the deal done with no issues. They have a terrific showroom and Gwen was a pleasure to wor More

by truwariercpark
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chiam Sonnenblick, Gwen Gainfort , Kevin Morey

November 24, 2021

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Aaliyah in the internet department helped me set up a quick & fast appointment with Gwen G in sales. Aaliyah, Gwen, Chiam & Roy have made the process of leasing my new Mazda CX30 painless, fast & easy. Y More

by thomasvandaley1108
Customer Service
Friendliness
Price
Recommend Dealer
Yes

October 13, 2021

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Was quoted $33,535 for a 2021 CX5 Carbon. Have quote in both a text and email. When I arrived at the dealer the price was $38,995. This price included a charge of $2,995 for "market adjustment". I was info More

by dyemondav
Customer Service
Friendliness
Price
Recommend Dealer
No
Oct 13, 2021

Lester Glenn Mazda responded

David, Thank you for taking the time to leave feedback about your experience with us. We apologize that we were unable to earn your business, but want to clarify a few items mentioned in your review. As you shop other dealerships right now, you will find most, if not every dealership, has a market adjustment on the majority of their inventory due to inventory shortages. There is a global logistic delay affecting the transportation of cars internationally and nationally, as well as a shortage of semi-conductor chips required in the manufacturing of vehicles that unfortunately is creating an overall inventory shortage. This shortage has created an increase in vehicle prices for all new and pre-owned vehicles due to increasing demand and lack of product. Conversely, this environment has generated an increased value for your existing vehicle – which you received a quote on when you did an online trade evaluation. Certain vehicles and trim-lines are harder to come by than others, and unfortunately a Turbo Carbon edition is a very rare vehicle in this market. Vehicle prices are quite literally fluctuating on a daily basis, and are determined by the market in that moment of the formal deal being made – very similar to the real estate market currently. As far as quoting a price, our representative provided you with the sticker price of the vehicle based on the options the vehicle had and any potential rebates you might qualify for. You did not request a total price, you had texted us asking an interior color and just the word “price” in your text message. We would have been happy to work through all of the numbers with you prior to you coming in, but only do so when we understand that to be exactly what is being requested. To do so, there would be far more qualifying questions and a larger overall conversation to ensure we were providing you with the most accurate information. There were no terms discussed, no understanding of how you were going to purchase the vehicle (lease/cash/finance), any trade-in determination, any knowledge of potential rebates you would qualify for, or any other factors that impact the formal sale of the vehicle. The price quoted would not have included any taxes or fees either, as it was not clear that that was what you were looking for. We apologize if we did not provide what you were expecting, but appears there was a misunderstanding in what was requested as that was not stated in your request. We understand that you met with Dave and stated you did not want to pay over sticker for the vehicle. Dave offered to have a manager speak to you after learning of this. A manager did go out to speak to you while you were on the phone and informed Dave to let him know when you were off the phone so he could come back out, but asked him to request how you were looking to pay for the vehicle while waiting for you to finish your phone call so we could have a more efficient conversation. We understand that when Dave asked you that question you left immediately after and did not discuss anything further or speak with our management team at that point. It appears there were some misunderstandings that unfortunately we were unable to clarify before you left. Again, we are sorry that we were unable to earn your business during your visit and wish you luck with your vehicle search.

Oct 14, 2021

dyemondav responded

Thank you for responding to my review and admitting that Lester Glen Mazda participates in misleading/dishonest practices. Your choice to turn the tables and try to place the blame on me is exactly what was expected. It is the common road taken when someone is caught doing something wrong. The motive for my review was to make consumers aware that they can expect to pay $5,000 over any quoted price at Lester Glen Mazda. Your response helped my position greatly. Thank you again.

July 17, 2021

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Lester Glenn is a great dealership. I highly recommend them. Thank you for your professionalism. I’d definitely do business with them in the future More

by tomj1958
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Nicastro , Katie Dorsey, Kevin Morey

April 27, 2021

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Excellent dealership, this is our 3rd vehicle purchased here and would come back again and again. Highly recommend you stop by to purchase your next vehicle. More

by Pfiona69
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Larry Royce, Joe Miserendino , Katie Dorsey, Caitlyn Grollimund, Kevin Morey, Valerie Tafaro

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