Outstanding Service, great people to work with will get
you the best deal possible. AWESOME
you the best deal possible. AWESOME
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by SHAWNSTOVALL2001
Verified Customer
Verified Customer
Dec 11, 2023 -
Landers Toyota NWA responded
Thank you for the five-star review, Shawn! We're so glad you enjoyed working with our team and that they could help you find the perfect vehicle. Congratulations!
The wrong part was received, and I had to wait a second
day for pick up. During this time, no one bothered to take the time to wash my car. Why not? That would have been excellent customer service, especia
day for pick up. During this time, no one bothered to take the time to wash my car. Why not? That would have been excellent customer service, especially to make up for not confirming the part was correct when the order was received the first time and having myself, as the customer, wait a second day. My son's Kia was in the KiA shop, and their customer service was FAR better than Toyota's. Disappointed. I will not be purchasing my new car next year from you. Absolutely disappointed.
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by Edgeworth
Verified Customer
Verified Customer
Service Price Transparency
Dec 07, 2023 -
Landers Toyota NWA responded
Your feedback is very important to us, so thank you for taking the time to write this review. Our goal is to always provide an exceptional experience and top-notch customer service — we’re sorry to hear that you were not satisfied with your recent visit, especially the car wash issue as that should have happened automatically. We will contact you directly, as well. We hope you will give us the opportunity to earn back your trust and deliver the five-star service you deserve."
Lake Mills seemed knowledgeable.
I just wish the fix for my low tire pressure indicator light coming on, had been more affordable.
I just wish the fix for my low tire pressure indicator light coming on, had been more affordable.
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by tboz700
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2023 -
Landers Toyota NWA responded
We appreciate the five star review, tboz700! We're happy to hear that Lake made the experience quick and easy. Be sure to check out our online service coupons for your next visit!
Service techs are very helpful lounge areas very
comfortable and clean, great location. Timely service.
comfortable and clean, great location. Timely service.
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by gamabear
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Johnny Guiterez
Nov 27, 2023 -
Landers Toyota NWA responded
We appreciate your review, gamabear! We're so happy you enjoyed our dealership and our service team. Come see us again anytime!
I had my 10,000 mile service completed and also required
a front end alignment. The work was completed faster than expected. I was kept informed on the progress and was pleased with the techs.
a front end alignment. The work was completed faster than expected. I was kept informed on the progress and was pleased with the techs.
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by MSILVERS1200
Verified Customer
Verified Customer
Service Price Transparency
Nov 27, 2023 -
Landers Toyota NWA responded
Thank you for writing this review, MSILVERS1200! It thrills us to hear about your wonderful experience with our service team. It's our pleasure to care for your vehicle, and we hope to see you again for your next appointment!
We have been very pleased with this dealership.
Great customer service with everything going smoothly.
Great customer service with everything going smoothly.
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by jarook
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2023 -
Landers Toyota NWA responded
We're glad to hear it, jarook! It's our pleasure to take care of your vehicle and make each visit a breeze. We appreciate your business and look forward to seeing you next time!
Didn't address tire sensor like i asked just turned it
off and didn't check anything but the pressure. No point in the sensor or toyota care
off and didn't check anything but the pressure. No point in the sensor or toyota care
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by dogwrestler72756
Verified Customer
Verified Customer
Service Price Transparency
Nov 07, 2023 -
Landers Toyota NWA responded
Thank you for taking the time to share your feedback with us. We greatly value your business, and addressing these issues is very important to us. Please contact our Service Director Shawn Wells at shawn.wells@landerscorp.com to discuss your experience in more detail. We would love to serve you better moving forward. Thank you.
Chris solved my problem and fixed the vehicle.
I would use him again. I have to keep typing to get to the word total for this review. I was happy.
I would use him again. I have to keep typing to get to the word total for this review. I was happy.
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by Jason P.
Verified Customer
Verified Customer
Service Price Transparency
Nov 08, 2023 -
Landers Toyota NWA responded
Jason, thank you so much for the review! We truly appreciate the kind words as well as your business. We're so happy to hear that you had a pleasant experience during your last visit to our dealership with our service department. Please do not hesitate to reach out if there's anything we can do for you in the future!
My advisor was very polite and kind.
Would definitely be coming back for more of my services.
Would definitely be coming back for more of my services.
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by Willy191
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Johnny Guiterez
Nov 06, 2023 -
Landers Toyota NWA responded
We look forward to serving you again, Willy! Thank you for leaving a five-star review and thank you for choosing Landers Toyota NWA. We are always happy to provide fast and friendly service!
Everyone at the dealership is always friendly.
The service folks are incredibly patient and helpful.
The service folks are incredibly patient and helpful.
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by lmackin64
Verified Customer
Verified Customer
Other Employees Tagged:
Joseph Zecena
, Johnny Guiterez, Adrian Argueta is delightful!
Nov 06, 2023 -
Landers Toyota NWA responded
Hi, lmackin64! We appreciate this thoughtful review so much. We're happy to hear our team has provided you with consistently excellent service. We look forward to seeing you next time!
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