Kyle Martin | Page 2

bought a 2011 Kia soul last Tuesday. The brakes were a bit grindy so I requested they be changed and, obviously, that the car be given a once over in the shop and any safety issues de The brakes were a bit grindy so I requested they be changed and, obviously, that the car be given a once over in the shop and any safety issues dealt with. On Friday I got a phone call saying there was a “glitch” with the keys and they had to take it to a Kia dealership to fix it. So, eventually, after much back and forth I got my car on Wednesday. Now, I have to say that, due to their screw up with the keys, they did provide me with a loaner car so up until this point in the transaction, I would give them a 4 star review. However when the car was delivered it only came with 2 keys (the sale included 3 when I bought it), there was barely any gas in the tank - maybe I’m being petty but when I pay dealership prices I expect a full tank of gas. Also, I did not receive a carfax (the salesman reviewed it with me at the dealership) nor was there any documentation from the shop about fixing the brakes, the key debacle - I would have expected a report from Kia too - or any other work done on it - or required on it. Their website says that they do free delivery for all of the island and, while they did deliver the car, they did make several requests for me to drive down to Duncan (I’m in Parksville) to pick it up. I phoned the manager (Kyle) to express my concerns and he dismissed me and offered to “fill your tank the next time you’re in Duncan”. I replied that I only go to Duncan about once every 2 or 3 years so….. He apologized for the loss of the key and gave no offer of renumeration for it - these keys are approximately $300 to replace so I’m more than annoyed and feel screwed over by Island Ford. More

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The staff are all very friendly and go the extra mile for their customers. Dave Faithfull is thorough, always responds to questions and did a the answers. their customers. Dave Faithfull is thorough, always responds to questions and did a the answers. More

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Ordering a Bronco at Island Ford has been such an exciting experience. Oliver Dash, our sales Associate, walked us through the whole factory ordering process. After submitting our order, he answered exciting experience. Oliver Dash, our sales Associate, walked us through the whole factory ordering process. After submitting our order, he answered my many questions with a positive and upbeat attitude, always reassuring us that everything is proceeding as expected. I am thankful to the whole staff at Isand Ford for helping making a dream a reality. Thanks to Peter and Kyle, sales managers, Sandra in financing, and Linda at front desk. If you are looking to buy a Bronco, I recommend the whole team at Island Ford! More

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Just purchased a 2013 Jeep Wrangler from here and it was a great experience. Very easy to talk to and work with. Did not feel any pressure and worked around my schedule well. a great experience. Very easy to talk to and work with. Did not feel any pressure and worked around my schedule well. More

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Went out of their way to accommodate my older truck trades, and put me in a vehicle that met my requirements Disappointed with the dealership's add on accessories , ( ie- wheel mud flaps, poor f trades, and put me in a vehicle that met my requirements Disappointed with the dealership's add on accessories , ( ie- wheel mud flaps, poor fit - window wind deflectors not wanted -negotiated (tonneau ) truck bed cover was a low end product initially. I feel that over paid for the better second cover that should have been part of the original deal. Small stuff but takes away from the overall enjoyment of buying first new truck in 17 years More

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Scott was great to deal with. If he didn't know an answer he would find out instead of making something up. It was one of the best experiences buying a vehicle I've ever had. To If he didn't know an answer he would find out instead of making something up. It was one of the best experiences buying a vehicle I've ever had. To get great service I am confident to recomend Scott. He kept his promises. More

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As a driver with 60 years road experience, there is still a lot to learn when purchasing a hybrid for the first time, so it is critical to have a competent person not only to facilitate a sale/purchase, but a lot to learn when purchasing a hybrid for the first time, so it is critical to have a competent person not only to facilitate a sale/purchase, but also to coach on this hi-tech machine. Simon Young is such a person, knowledgeable, courteous, and patient: an outstanding individual. More

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Island Ford is a beautiful state-of-the-art dealership in an easy-to-access location right off the highway. We have bought multiple vehicles via Dave Faithfull and will continue to do so in the future. After an easy-to-access location right off the highway. We have bought multiple vehicles via Dave Faithfull and will continue to do so in the future. After experiencing high-pressure salesman in other dealerships, Island Ford was a refreshing change with a more relaxed approach to doing business. I recommend visiting this dealership! More

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It was a great experience with everyone being kind and helpful in the purchase of our new truck. helpful in the purchase of our new truck. More

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Worst car experience ever. My salesman, Amado, would ignore all my texts for weeks until I call the store and he would pick up. The sales manager, Kyle martin, wouldn't return My salesman, Amado, would ignore all my texts for weeks until I call the store and he would pick up. The sales manager, Kyle martin, wouldn't return my call until 2 weeks later. I was fed up with these people so I had to fight for my deposit back. Cars are also marked up 10-15k above msrp. I was able to find a ford maverick at a closer location for 10k cheaper than what I had a deposit on. More

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