Kolbi McLean

Brought my car in for a recall. When i picked up the car, the door handle was broke. They refused to take responsibility for it. I asked to talk to service manager and was told she When i picked up the car, the door handle was broke. They refused to take responsibility for it. I asked to talk to service manager and was told she was not in, i would receive a call later. The next minute i had my wife call and she was immediately put on phone with service manager. They are liars and completetely unprofessional. More

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Fast friendly & efficient. Always go the extra mile. Always greeted with a smile in the service department. Michelle is the bomb Always go the extra mile. Always greeted with a smile in the service department. Michelle is the bomb More

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Store is always on time an staff very knowledgeable and kind. Love my Kia Soul. Michelle is tops! kind. Love my Kia Soul. Michelle is tops! More

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Elliott and his team at Kia were first class with my new car purchase. The team is professional, detailed, and excellent to work with. We have been with Kia for a decade and service levels are 5+ stars al car purchase. The team is professional, detailed, and excellent to work with. We have been with Kia for a decade and service levels are 5+ stars always. I would highly recommend the Kia Nanaimo team! More

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Hi Dave,Just wanted to share our experience with you Hi Dave, Just wanted to share our experience with you over the last week. Last Friday, Susan and I were driving back from Comox to Parksville wh Hi Dave, Just wanted to share our experience with you over the last week. Last Friday, Susan and I were driving back from Comox to Parksville when our engine light came on. I said to Susan I would call Kia when we got home. As we approached Bowser, I got messages for Check Automatous Braking, Check Smart Cruise Control and 4 warning lights came on. We stopped at the Nile Creek beach access and turned the car off. I phoned the service department at 1:30PM. They said they could get me in at 3:25PM. When we pulled out of onto the old highway and went about 1/2 KM, a message “Turn off the engine” came on. I pulled over and restarted the car. It took Riley the better part of an hour to diagnose the problem as a faulty crankshaft sensor. Michelle advised me of the issue and said the car was OK to drive but if all the warnings lights started to flash, have the car towed in. She ordered a part and it would be 4-6 weeks before it arrived. The ride home was very rough and jerky and I had no power to go up the hill outside of Nanoose and the car slowed to 60kph with the petal to the metal. We didn’t go anywhere over the weekend until this past Wednesday when we had to go to Nanaimo. On the way, a message “Turn off the Engine” and “Check hybrid system” came on. After a restart we continued to Nanaimo and back home. Yesterday (Thursday) Susan was running errands around Parksville and twice had to restart the engine in the space of 1/2 KM. It unnerved her completely. When she got home I called Michelle and informed her the car was not drivable. She said to call roadside assistance and have the car towed in. I asked for a courtesy vehicle. She said she needed to see if one was available and would get back to me. Yes a vehicle was available. I made arrangements to get the car towed in and said I would be by today (Friday) around 1-ish to pick up the courtesy car. At 12:45 just before I left home, I got a call from Jacob to tell me that our car was ready to go. I was stunned. I had my neighbour drive me in. It turns out it was the camshaft sensor and not the crankshaft sensor. They snagged one from a 2022 model on the lot and installed it our our 2019. The car was washed and vacuumed and fully charged up. The ride home - wow - hadn’t had that sort of get up and go in several months. Anyway I just wanted to let you know that Susan and I were very pleased with how your team handled the whole experience and I want to express our gratitude and thanks to Michelle, MacKenzie, Jacob, Steve, Jeff and Riley for going above and beyond. I am sure others of your team had a hand in this and also express our thanks to them as well. More

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Josh is so kind and patient to us and our children, we arrived with two children under 5 years old and one with spacial needs. Josh and Marcelo did more then any place we visited to let us fell comfortab arrived with two children under 5 years old and one with spacial needs. Josh and Marcelo did more then any place we visited to let us fell comfortable. Marcelo was so nice to children and patient, the service he provided was detailed and we felt over the moon. He answered every question and provided us answers with no time. We came from North Shore. The service and the care is more then 5 stars! Highly recommended 👌 More

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My wife and I found Marcelo charming and very thorough; throughout the process of demonstrating, explaining and testing the new vehicle. During the final negotiation he remained cheerful and patient We c throughout the process of demonstrating, explaining and testing the new vehicle. During the final negotiation he remained cheerful and patient We can and will recommend Marcel. More

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Smooth and welcoming experience. Very impressed with everyone. Marcello was exceptional and we really felt he was working for us the whole time ! The whole experience was great. Thank you to Kia Nanaimo everyone. Marcello was exceptional and we really felt he was working for us the whole time ! The whole experience was great. Thank you to Kia Nanaimo! More

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I have dealt with Harris Kia a few times over the years. On the last adventure, a new vehicle was purchased with Marcelo guiding us through the process. Marcelo's expert advice and extensive knowledge helpe On the last adventure, a new vehicle was purchased with Marcelo guiding us through the process. Marcelo's expert advice and extensive knowledge helped to make the experience more pleasurable than expected. The smooth transition from our former vehicle to the latest unit proved to be less stressful than encountered in my past purchases over my lifetime. More

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I knew what I wanted and Victoria delivered. she helped me get what I wanted fast and efficiently. I would buy another car from her anytime. me get what I wanted fast and efficiently. I would buy another car from her anytime. More

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