Kim Hausmann

Service center was wonderful. But the person I bought the car never told me my car would have to be there for 2 days. But the person I bought the car never told me my car would have to be there for 2 days. More

by princessvi_03@sbcglobal.net Verified Customer Verified Customer

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The wait was long but ok she was nice and helpful She let me know I had hail damage from the last storms but pleased visit let me know I had hail damage from the last storms but pleased visit More

by lbuehrlen Verified Customer Verified Customer

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Friendly friendly people, great service. Great vibe. Loved my visit. Definitely going back, thank you Great vibe. Loved my visit. Definitely going back, thank you More

by febu2016 Verified Customer Verified Customer

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I already reviewed it once, once should be enough. having to review it in 15 words having to review it in 15 words More

by ROLYB Verified Customer Verified Customer

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When they did my oil change they topped off my fluids and left antifreeze all over my battery and dripped oil across the top of my engine. And I asked them to replace the rear wiper and they didn't do that e left antifreeze all over my battery and dripped oil across the top of my engine. And I asked them to replace the rear wiper and they didn't do that either. This was my first and last time coming.... when I mentioned it to the service advisor nothing was done and I had 2 vehicles there. More

by JEFFERYBRACKETT Verified Customer Verified Customer

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Kim was outstanding as usual. . Very helpful and a great person to represent your team. . Very helpful and a great person to represent your team. More

by RICK.RICKCHAR.BRANDENBURG Verified Customer Verified Customer

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You treated us very professional and courteous. Would strongly recommend you to family and friends. Would strongly recommend you to family and friends. More

by KGPRATT Verified Customer Verified Customer

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Extremely disappointed in the Service Center at Jim Butler Chevrolet. Had a check engine light that I got checked for free at Autozone where they told me the exact part that needed to be replaced. I Butler Chevrolet. Had a check engine light that I got checked for free at Autozone where they told me the exact part that needed to be replaced. I tried setting an appointment with Jim Butler to get it fixed and to see if it was covered by my warranty but was told I needed to schedule an appointment weeks out first to drop it off for them to rediagnose. Dropping off was the only option since they “didn’t know when they’d get to it”. I had no other options with them and all other Chevy dealers were atleast 1-2 months out so I made the appointment. Dropped it off on a Thursday and was told it likely wouldn’t be seen until Wednesday. At this point, I probably should’ve fought more to bring my car in then since it was still completely safe to drive but I’m bad with confrontation and didn’t want to be pushed to back of line. This now meant I would likely be needing their rental until then since they are closed Saturday/Sunday. Surprisingly, I got a call the next morning that my car was done. The diagnosis was the exact same I got from Autozone and oh yeah, it’s actually not covered under your warranty so you need to pay 200$ for the diagnosis and 70$ for the rental that I shouldn’t have needed. Lady on the phone let slip that her technician that did my car was out that day meaning it was likely checked Thursday and I never needed to drop it off (checking a sensor to “diagnose” only takes a few minutes anyway). They gave me options to buy the part that was on back order up front and to leave my car there until they got it done, but then I’d need to continue to pay for the rental I don’t need. So now I’m out $270 for them to literally have done NOTHING and I have to go around to other mechanics to try and actually get it fixed. This whole issue never would’ve happened if they would have seen if my issue was covered under warranty up front but it really just seems like they were wanting some easy money. More

by porterb1827 Verified Customer Verified Customer

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This was the first oil change & tire rotation on the 2025 Malibu RS. Kayla did a Great Job educating me on the future pricing, frequency & multi-point inspection. Completed a thorough follow-up on all resul Malibu RS. Kayla did a Great Job educating me on the future pricing, frequency & multi-point inspection. Completed a thorough follow-up on all results. Extremely knowledgeable & Super Friendly!! Great Experience. Don Remaly. More

by Don Remaly Verified Customer Verified Customer

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Complete Disappointment! !! I received a letter from GM regarding a potential exhaust leak issue. I began reaching out in October due to this problem, but kept getting pushed !! I received a letter from GM regarding a potential exhaust leak issue. I began reaching out in October due to this problem, but kept getting pushed off because they claimed they didn’t have the necessary parts. Even after calling again when the issue had clearly worsened, I was still strung along—told they’d address it once parts came in for other recalls. Finally, in March, I was able to get my car in. They kept it for two full days, only to call back with an astronomical quote to fix the exhaust issue—an issue that had clearly worsened due to their repeated delays and lack of attention. I ended up taking my car to a local shop, where it was diagnosed and fixed in under 20 minutes for about 80% less than what Jim Butler quoted me. I will never do business with Jim Butler again, and I’ll make sure others are aware of how poorly their service department operates. More

by JessB Verified Customer Verified Customer

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