Kevin Lee

Our recent purchase of a 2019 RDX from Acura has turned into an ongoing nightmare, completely shattering what should have been a joyous experience. Hours after taking ownership in November 2023, the USB po into an ongoing nightmare, completely shattering what should have been a joyous experience. Hours after taking ownership in November 2023, the USB port for Apple CarPlay malfunctioned, subjecting us to an infuriating 36-hour ordeal. We had to endure the frustration of driving back and forth to diagnose and ultimately address the issue. It became painfully clear that the problem resided with the USB port itself, not our phones. A glaring display of incompetence and a total waste of our time, casting a dark shadow over our ownership experience. A mere week ago, the car's screen froze. I promptly reached out to Aman, who recommended taking the car to Acura for servicing. Unfortunately, the situation took a turn for the worse when the battery drained overnight, necessitating a tow truck for a boost. Despite owning a premium car, the subsequent handling of this situation has been nothing short of disappointing. Our attempt to express our frustrations to Kevin, the service department manager, proved futile. Despite owning the car for only three months, Kevin offered no resolution, merely suggesting we move forward fixing the car without addressing our concerns about the technical issues we're already experiencing at this early stage of ownership. The disappointment reached its peak after servicing when we received a call stating the battery was "bad" and required replacement. Their offer of a 15% discount on a $620 battery feels like a blatant attempt to exploit customers relying on Acura's reputed brand. To add insult to injury, our attempt to escalate the situation by requesting the vehicle inspection report for submission to the Financial and Consumer Affairs Authority of Saskatchewan fell on deaf ears and blind eyes. The Service Manager and the General Manager displayed sheer cowardice by not acknowledging or addressing the situation. Having owned vehicles from BMW and Volvo, let me be abundantly clear: Acura's customer service is an absolute disgrace. My sincere advice to potential buyers: run away from Acura as fast as possible and save your hard-earned money for a brand that doesn't ruin the concept of premium car ownership with their subpar service and utter incompetence in handling issues. Acura has managed to tarnish what should have been a premium experience beyond repair. More

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We were very happy with the attention we received in purchasing our vehicle through Alf. Thanks so much for the warm welcome and attention to detail. purchasing our vehicle through Alf. Thanks so much for the warm welcome and attention to detail. More

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Very friendly and daring staff. They listen to you and offer great service explaining what will be done to your vehicle. They listen to you and offer great service explaining what will be done to your vehicle. More

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Don't buy an acura. Its a waste of money, customer service is absolute garbage. I was sitting in the parking lot yesterday, the vehicle was not moving, not in motion Its a waste of money, customer service is absolute garbage. I was sitting in the parking lot yesterday, the vehicle was not moving, not in motion or anything. I heard a loud bang, turn around and the back window spontaneously shattered. After reading about it online it seems to be a very common problem for acura rdxs 2019 and newer. I called acura to get some help with the situation. They stated they can't do anything to help, altho they did acknowledge they know the window spontaneously shattering is an issue, they acknowledged acura has put out a service bulletin stating it is an issue on the acura website, however if your vehicle isn't under warranty still, it will be on you to replace altho its a known issue that acura has admitted to and acknowledged, however they won't do anything to rectify the situation of take responsibility for the window spontaneously shattering and being defective I spoke with service this morning at 8 am, was told I'd get a call back on a quote. Called again at 10 and spoke the Kevin the service manager, was told id get a call back with a quote. Called again at noon, was told I'd get a call back for a quote, still didn't get it. Called myself and got 5 quotes within 10 minutes. Obviously my concerns as a customer and issues were not a priority at all. Apparently having glass shatter all over my vehicle, having pieces of glass hitting me so hard it breaks the skin, isn't an issue for acura, its just a regular day and something that acura owners should be aware of before purchasing the vehicle. Maybe its in the fine print somewhere and I just didn't read it. Who knows. Acura does not take customer service seriously or do anything to go out of their way to help. I shouldn't be responsible for paying for a window that shattered, got glass all over my vehicle. I shouldn't have to worry about getting hit with flying glass while sitting in my vehicle while its not in motion. If I had kids in the back seat, there is no doubt in my mind they would have been severely injured. I relayed my issues to acura and they were useless to say the least. Told me to call acura Canada and put in a claim. Which I have done numerous times and also get no help. Do yourself a favor and don't buy an acura!! Vehicles are mediocre at best. Customer service and people working within acura are absolutely useless and could really careless about your situation. But they will be sure to try to sell you a newer vehicle. Most over priced piece of junk I've ever bought. More

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