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Kerry Jones
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18 Reviews
18 Reviews
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18 Reviews of Kerry Jones
September 20, 2023
I bought my BMW 8 years ago. I still remember the service we received from the sales person. He took his time to help us find the perfect car for my family. I do not only enjoy m I still remember the service we received from the sales person. He took his time to help us find the perfect car for my family. I do not only enjoy my car. I enjoy the service I receive every time I walk into the dealership. Brandy has been my service advisor for so many years. She never changed her attitude always positive and good vibe. I love seeing her when I walk into the service department. She always asks the right questions and offers all the necessary services that my car needs. She never tries to sell me any services I don’t need. She always remembers to ask about my family and my parents and relates easily. She makes sure that I am comfortable if I am waiting for my car or makes sure I get a loner to utilise my time as a busy mom. I have been to other dealerships but I never experienced this level of service out of any other dealership (including other BWM dealerships) I really appreciate your customer service Brandy! Keep up the good work. It means a lot to your customers and adds a lot of value to the dealership since people always want to bring back business. Have a great day! More
by Lulu Haile
Other Employees Tagged: Brandi Rodgers, Alex Leh
June 16, 2023
The process from start to finish was excellent. Deserea is the best CA I've dealt with over the past 20 years! Her service was exceptional and she addressed all of my needs during the process. C Deserea is the best CA I've dealt with over the past 20 years! Her service was exceptional and she addressed all of my needs during the process. Couldn't have gone any smoother. Thanks Deserea and BMW of Silver Spring! Love my M440xi! More
by Mike W
Other Employees Tagged: Ron Ptak, Joe Diss, Desirea Jackson, Iso Ebong, Pedro Delgado , Joanna McCarthy
April 06, 2023
Joe is a great human and he makes your service department look really really good! look really really good! More
by steph_waters
Other Employees Tagged: Joe Diss, Rachel Rhea
January 08, 2023
Bought my 5th car from here, always receive excellent service from Joanna, David, and Gen! service from Joanna, David, and Gen! More
by Jigishahanel
Other Employees Tagged: Dave Strassman, Rachel Rhea , Gen Awanohara, Joanna McCarthy
December 30, 2022
Eric Lovo and the entire BMW of Silver Spring team always provide top tier service! provide top tier service! More
by CCHESTER
Other Employees Tagged: Joe Diss, Eric Lovo, Iso Ebong, Carroll Chester , Chris Allen, Andre Arias, Aaron DeVane, Joanna McCarthy
November 21, 2022
It was my first time purchasing at BMW Silver Spring and so happy that we made that decision! Everyone at the entire dealership was courteous and friendly! We have purchased our previous BMW's at other deal so happy that we made that decision! Everyone at the entire dealership was courteous and friendly! We have purchased our previous BMW's at other dealers and you cannot even compare the customer service, level of professionalism and genuinity that Gen and his team demonstrated. I have also purchased from other manufactures and finance always tried to throw in unnecessary things that are overlooked by customers. However, that was not the case here! Gen was honest, real, quick, and made the process smooth and not feel like one has been scammed!He was very knowledgable, straightforward and helped navigate this last step so smoothly. More
by Sanaz
Other Employees Tagged: Ron Askew, Brandi Rodgers, JC Thomas, Delfin Green , Gen Awanohara, Joanna McCarthy
February 15, 2022
This dealership is way above the few I have visited and shows excellent customer service from start to finish. Rachel one of the advisors goes beyond her customer service duties along with the service tec shows excellent customer service from start to finish. Rachel one of the advisors goes beyond her customer service duties along with the service techs videos of what was done shows great feed back on what service was performed showing again what great customer service you can expect! More
by Lisalisa
Other Employees Tagged: Joe Diss, Rachel Rhea
November 05, 2021
Delfin was great! When I first arrived at the dealership you can tell that he was busy but he did not hesitate to make sure I was a priority! It was a great experience I look forward to working with Delfin you can tell that he was busy but he did not hesitate to make sure I was a priority! It was a great experience I look forward to working with Delfin in the future. More
by dcraig414
Other Employees Tagged: Ron Ptak, Joe Diss, Delfin Green
June 10, 2021
Everyone at bmw of silver spring is great!Especially Everyone at bmw of silver spring is great! Especially Rachel Rhea! Richard Kreh Victor Kao Kudos to all team members at BMW of Silver Spring, than Everyone at bmw of silver spring is great! Especially Rachel Rhea! Richard Kreh Victor Kao Kudos to all team members at BMW of Silver Spring, thank you! More
by Nan W
Other Employees Tagged: Kan Zhou, Rachel Rhea, Horacio Palacios , Joanna McCarthy
January 24, 2020
Best BMW Center that i have ever worked with. They are focused on quality service, and care for your car like it is their own. focused on quality service, and care for your car like it is their own. More
by nikhilthakur001
Other Employees Tagged: Ron Ptak, Horacio Palacios, Joseph Herche , Andy Alexis, John Bertrand, Allen Kim, Enzo Laderia, Joanna McCarthy, Erik Rowland
