Ken Tilton

Disgrace. Awful. They are all smiles until they get your money - then they show their true colors and don't care about you anymore. Email a manager - no Awful. They are all smiles until they get your money - then they show their true colors and don't care about you anymore. Email a manager - no response. Call and ask for a manager - nothing. While i was waiting for service - heard the receptionist talk dog grooming while the other lines were ringing. Service was a complete joke. No point in making an appoitment - they won't stick to it. Pathetic. Won't be returning. More

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Very, very customer focused ... truly impressed I have owned many Chevys over the years and bought my most recent one (a 2015 Tahoe) from Gearhart/Schumacher in Denville. I had a significant satisfa I have owned many Chevys over the years and bought my most recent one (a 2015 Tahoe) from Gearhart/Schumacher in Denville. I had a significant satisfaction issue related to the ride of the vehicle. Without going into the details, the entire staff mobilized to help me and went above and beyond to make sure I was 100% satisfied. Bob Juliano, Director of Sales and Marketing, personally handled my case and at every turn put my interests and concerns first. Ken Tilton, Owner/COO of the dealership even let me drive his personal vehicle (also a 2015 Tahoe) to compare the ride. The issue was not trivial and not an easy one to resolve, but they were simply outstanding and in the end got a customer for life. It's easy to deliver excellent customer service when your customers are satisfied. It's a whole other thing to handle dissatisfaction in a professional, productive way that makes your customer feel valued and important. Gearhart/Schumacher Chevrolet nailed it in my case. If you want to deal with honest, genuine guys who will treat you with respect and work their tails off to make you happy, go see Bob, Ken, and the team at Gearhart/Schumacher. If you get half the service I did, it will blow you away!!! More

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My 68 Impala SS ws sold to me by Harold Schumacher. My 74 Camaro was sold to me by Ken Schumacher as was the 76 Caprice Wagon as was the 97 Trail blazer. Beginning to see a pattern? Judy and husband Ste 74 Camaro was sold to me by Ken Schumacher as was the 76 Caprice Wagon as was the 97 Trail blazer. Beginning to see a pattern? Judy and husband Stev have been life long friends. Both the Schumacher and Tilton families are a great part of my life. Good people , good friends. Dennis More

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I came to Gearhart Chevrolet to trade in my old SUV and buy a Tahoe. I test drove the hybrid and LTZ did not feel pressured to make a decision before I was ready to do so. The Gearhart team was transpare buy a Tahoe. I test drove the hybrid and LTZ did not feel pressured to make a decision before I was ready to do so. The Gearhart team was transparent with the trade-in value, purchase price and financing so there were no suprises afterwards. I felt that I was treated fairly throughout the process. I would recommend this dealership to my friends and family. More

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July, 2012 To the Gearhart Group- My husband, July, 2012 To the Gearhart Group- My husband, Anthony and I were extremely satisfied with this overall experience from the first phone convo wi July, 2012 To the Gearhart Group- My husband, Anthony and I were extremely satisfied with this overall experience from the first phone convo with Andy Garcia to the final paperwork with Marc Weber. Upon our first call to Gearhart i spoke with Mr. Garcia who was very friendly and eager to help and direct us through the very first steps of the process and recommend and direct us to the appropriate people. He also followed up with an e-mail and a phone call to us while we were in between solidifying the appropriate channels to begin the process. After having additional phone conversations with Ken and Judy Tilton, they quickly previewed one of their cars in their inventory for us based on our needs, financial budget and aesthetic taste, pulled it from their lot, had it cleaned up and waiting for us in the front of their dealership before we even got there. In addition, Mr. Burns showed us other vehicles as not to rule out other possible options while considering our purchase. We eventually decided on the pre-owned 2012 black LT Surburban that was initially considered for us...after out test drive and after seeing all the wonderful interior features we were sold!! The approval stage and trade process of our vehicle went very smoothly and since it was processed so efficiently and quickly we were able to wait at the dealership rather than go home and return, therefore allowing us to drive off the lot that afternoon with our new purchase. Mr.Ken Tilton who is energetic and very approachable, was also very pro-active and showed a genuine interest in our purchase, and although the showroom was bustling with many customers in which he also showed interest in, as well as being busy with other tasks, he still took time to ask us questions about our needs, gave us good and honest advice about how to go about the purchasing process and what would be in our best interest. He clearly shows a very personable and professional desire to be involved with ALL aspects of being a dealership owner/executive other than just sitting in an office. His presence on the showroom floor was humbling and appreciated. We could not of been happier with Mr. Dennis Burns and his area of expertise when it comes to knowing literally "everything" there is to know about the product he is selling and the time he took in sitting in our "new" car and describing everything that we needed to know in how to operate, maintain and run our vehicle. He is truly a walking- talking owners vehicle "Manual" when it comes to his quick-thinking knowledge of the "how to's" and the "why's" of the working parts of the product he is selling. We observed first hand that he not only knows this product inside and out, but he truly believes and stands behind the safety and name of this "American" made product!! Mr. Weber was also extremely helpful and works at lightning speed to make the final "paper work" process painless and completely understandable and he is clearly another professional aspect of the Gearhart establishment. Friendliness and personable employees are in obvious abundance at this business! After finalizing the purchase, another quick detailed wash of our car was made, a full tank of gas was given and FREE oil changes AND car washes for the life of the car...yes FREE... was reiterated to us again as a reminder by Ken and Judy Tilton. If that alone doesn't make someone want to purchase a vehicle here i don't know what is !! The family feeling one gets is very real and comforting and i say that even more so after being walked to our vehicle by the Tilton's as they were discussing their own grandchildren, children and the family vacations they all take in their very own Chevrolet vehicles that were also parked in the lot !! Our overall opinion is that this is a warm "family" friendly atmosphere and everyone does their part to ensure a smooth running, successful business. We feel very confident that THIS car will also last at least 10 years as did our last Chevy Suburban and give us the safe and comfortable experience we love... and when we are ready to replace this car you can bet we will be back here to make yet another purchase!! Very fondly, Anthony and Geri Basciano Netcong, NJ More

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we had a pleasent time with all the personel involved with the purchase of our car--in the last three months we had undergone several personal sad events in our lives and the last thing we wanted was a h with the purchase of our car--in the last three months we had undergone several personal sad events in our lives and the last thing we wanted was a high pressure sell job--at gearhart we had a pleasent experience and were treated with respect --all people involved with the purchase of this car went out of their way to make it a nice calm smooth experience--it was good to see some of the personsal still working at gearhart that we knew from a previous car we purchased back in 1999--because of the ease with the purchase of our car we would definately recommend the gearhart dealership to others--bob brutofsky More

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