Ken Murdoch | Page 3

New ram truck Today went shopping for a new Ram truck at Capital Dodge for my son we were looking for a quote on a Ram Express so we could shop around. Unfortunatel Today went shopping for a new Ram truck at Capital Dodge for my son we were looking for a quote on a Ram Express so we could shop around. Unfortunately the dealer told us we could NOT get a price in writing unless we bought the truck today. Can someone tell me how does this make sense? So basically they don't want you shopping around? Capital Dodge supposedly the biggest car dealer in sales in Eastern Ontario as per the sales rep!! If you are the biggest dealer in sales and the best price in Eastern Ontario WHY are you so concern if a customer shops your price around ?? Because it's obvious you don't have the best price in town. We encountered the same policy at the one on Bank street last yea (same owner)r. My wife needed a car and got terrible service, So we went to a Toyota dealer and bought a Rav 4. They disclosed the entire cost up front with us and told us feel free to shop around. They didn't waste our time like today. So to everyone looking to buy a Dodge avoid these dealers if you thinking of getting a quote on any vehicles you will be wasting your precious time. Anyway we will continue to shop for a new truck somewhere else. Cheers! Ozzy More

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Andreanne is the BEST! my SECOND purchase thru her !! Just bought a 2017 Jeep Wrangler Sahara thru Andreanne Budd, this is my SWECOND vehicle purchase thru her in 3 years, and BOTH were super! She is VER Just bought a 2017 Jeep Wrangler Sahara thru Andreanne Budd, this is my SWECOND vehicle purchase thru her in 3 years, and BOTH were super! She is VERY personable, NOT pushy, asks all the right questions, is aware of your needs, and LISTENS to what the customer wants! she truly CARES that she is getting you into the RIGHT vehicle! Ken Murdoch in the Loans Dept is great as well! Very helpful and FUNNY! Makes the purchase easy , quick and painless ( until you have to pay the bank LOL) I have dealt with him a lot, and so has my family ( my daughter JUST bought a jeep as well, and my Son InLaw just bought another dodge truck)...that 6 vehicles at Capital Dodge in 4 years for this family...they are both very pleased with him. Thanks Andreanne and Ken!! Customers for life!! More

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# 1 Sales and Service I took delivery of Black 2017 Dodge Grand Caravan GT August 31, 2017. Just wanted to mention that the Sales Staff and reception staff were fantastic I took delivery of Black 2017 Dodge Grand Caravan GT August 31, 2017. Just wanted to mention that the Sales Staff and reception staff were fantastic and attentive. My sales guy, Josh Ovington was great, attentive to my needs and requests and made my new vehicle buying a super carefree and stress free experience from the time I walked in the door. Kudos also to Ken Murdock for making the financial part of the process painless and streamlined as well. It was a pleasure working with them both! And to all the behind the scene players... kudos too!. I already service my 2014 Dodge Journey Crossroads in your service department, and now I can honestly say that Service along with Sales is truly #1 and I will be recommending others to check you out! Thanks to all involved! Alan Jackson. More

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Warranty issues Made the error of buying used ford from capital dodge. They cant do diagnostic or repairs in spite of being sold a warrentee. . Double costs because t Made the error of buying used ford from capital dodge. They cant do diagnostic or repairs in spite of being sold a warrentee. . Double costs because they keep sending it to ford for help. Sales staff doesn't know jack. Staff don't care and dont return calls. Awful customer service. More

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Poor if not non existent customer service No one ever picks up the phone or calls you back, no point to leave a message with reception, service reps couldn't organize a 2 page binder also poor No one ever picks up the phone or calls you back, no point to leave a message with reception, service reps couldn't organize a 2 page binder also poor quality of service work, door and trim panels put back incorrectly after repair of Missed things on commercial safety inspection, perhaps MTO should visit this garage More

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Great buying experience I came in with my wife and kids during a snowstorm and they couldn't be more helpful. Jon Buckley and the team were extremely welcoming and I couldn't I came in with my wife and kids during a snowstorm and they couldn't be more helpful. Jon Buckley and the team were extremely welcoming and I couldn't be more please with the overall experience. We got our new jeep for for a great deal and it's amazing in the snow. Thanks everyone at capital. Will return for our next purchase. More

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New Car Good Price We had a good experience buying from Capital Dodge. Staff was friendly and helpful. If you catch them on the right day, you can get a great deal. We had a good experience buying from Capital Dodge. Staff was friendly and helpful. If you catch them on the right day, you can get a great deal. More

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Great job! This was my first vehicle purchase and I found the market very intimidating. I don't know anything about suvs and Chris Mccuaig took the time to answe This was my first vehicle purchase and I found the market very intimidating. I don't know anything about suvs and Chris Mccuaig took the time to answer my questions thoroughly without making me feel dumb for asking them (as other dealerships had). As competitive as the market is I never felt pressured to make a snap decision. I am a commissioned salesperson and have high expectations when I make a large purchase and he surpassed them. Ken helped us with the financing and he was not only professional but alot of fun to deal with. Capital Dodge is lucky to have both Ken and Chris working for them. My husband and I recommend them to everyone we talk to and when we need another vehicle will come back to see them both. Good work guys! More

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Worth the drive! Came from Kingston looking for a truck. Scott, Mike, Geoff and Ken were able to find me what I needed, for a great price, and set me up with financing Came from Kingston looking for a truck. Scott, Mike, Geoff and Ken were able to find me what I needed, for a great price, and set me up with financing all within a few hours. A very knowledgeable team, from top to bottom. Fast and friendly service. Excited to pick it up this week! I will definitely be recommending them to anyone buying a vehicle, and will go back for all of my vehicle needs. More

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Love My new Jeep! I bought a cherokee from shawn at capital dodge after visiting a few other dealerships. Shawn was very knowledgable about the features and capabilitie I bought a cherokee from shawn at capital dodge after visiting a few other dealerships. Shawn was very knowledgable about the features and capabilities of the Cherokee which made me feel at ease with my purchase! They offered me a coffee when i sat down and was able to find the exact vehicle I was looking for! I had a great experience and I'm super happy with my new cherokee! More

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