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Katie Marler
Katie Marler at Shottenkirk Ford Granbury
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Katie Marler

Parts Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.9
10 Reviews
4.9

10 Reviews

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10 Reviews of Katie Marler

October 31, 2024

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Employee Rating

Service was quick, friendly and responsive as always. Will be back for service again. Shottenkirk Ford is the best. More

by CATES0708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Tom Dyer, Brian Curtis, Billy Bohrman, Eric Smalley, Matt Jewett, Tyler Duncan, Brandon Holtzinger, Randy Lancaster

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October 19, 2024

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Employee Rating

Awesome job at getting me scheduled in the morning and allowing the delivery service to take me back and forth for both cars. More

by Horseylu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Tyler Duncan , Gean and Richard

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Oct 21, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 14, 2024

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Employee Rating

Had friendly service. I would recommend going here. They had good communication throughout the process. More

by jkwjulie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Matt Jewett

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Oct 14, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 10, 2024

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Employee Rating

Great job as always! Especially since your internet was down and out of your control. While I never visually or audibly spoke with Melissa there were plenty who acknowled More

by TJ Hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Brockman, Melissa Cates , Finance

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Oct 11, 2024

Shottenkirk Ford Granbury responded

TJ, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 08, 2024

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Employee Rating

Amazing job! They went above and beyond to get my car in and out in a timely manner with no problems! More

by katienlauren17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Smalley, Tyler Duncan, Brandon Holtzinger, Randy Lancaster

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Oct 09, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

October 01, 2024

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Employee Rating

Service visit was great. . easy in and out.. everything was good, looking forward to visiting again real soon.. More

by bill.conn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Denise Bone

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Oct 02, 2024

Shottenkirk Ford Granbury responded

Bill, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

August 31, 2024

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Employee Rating

My car was serviced in a timely manner and the cost was within my budget. More

by JPHILLIPSTUMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Tyler Duncan, Brandon Holtzinger, Randy Lancaster

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Sep 04, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 27, 2024

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Employee Rating

Service was amazing from the pickup of my vehicle to the drop off. Thank you to everyone More

by TIFFANYDBRAWLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Eric Smalley, Matt Jewett, Tyler Duncan, Brandon Holtzinger, Randy Lancaster , Hunter Poimbeauf, Kristen

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Aug 28, 2024

Shottenkirk Ford Granbury responded

TIFFANY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

August 19, 2024

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Employee Rating

Repair service is great and the people are awesome. Prices for new cars is too expensive. Not enough incentives, lower interest rate, or return customer. More

by iriswall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Melissa Cates, Eric Smalley, Matt Jewett, Tyler Duncan , Hunter Poimbeauf

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Aug 20, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

August 15, 2024

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Employee Rating

Everyone was very helpful and nice. They were thorough and thoughtful. The price was very reasonable. I will continue to take my car there for service More

by CALENA.WOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Tyler Duncan, Brandon Holtzinger

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Aug 17, 2024

Shottenkirk Ford Granbury responded

CALENA, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

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