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Justin Heutel
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Justin Heutel
GM / Parts, Service & Body Shop Director
Sunset Ford
11700 Gravois Rd
St. Louis, MO 63127
88 Reviews
Hello! I have grown up and lived in South County my whole life, and being that I am part owner here at Sunset Ford, this community and business has become my life. I am here to help however I can. So whether it be a Service, Parts, Body Shop or Sales related questions or concerns, I can help. I am also passionate in the Accessory and Aftermarket business. As far as when I have spare time outside of work, you will find me working on my personal old trucks, or spending time with my family, wife and 2 girls, either down at Suson Park, Grants Farm, or at the Lake. My goals here at work are to carry on our family traditions in running a local business for over 111 years in the same location. I want to retain that personal touch that so much of this corporate world has seemed to lose. Please never hesitate to call for suggestions, concerns or to say hello. 314-467-1120. Thank you for helping our family & staff carry on 111 plus years under one brand in the same location.
Read moreDealership Experience
16 yrs, 6 mos
Industry Experience
16 yrs, 6 mos
Specialties & Trainings
Fixed Operations Director
Ford Master Certified - Service Manager
88 Reviews
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88 Reviews of Justin Heutel
June 19, 2024
Sunset Ford service dept. will lie to you and mislead you and then overcharge you for their service. I brought my truck to their service dept. to have the PCM programmed to a will lie to you and mislead you and then overcharge you for their service. I brought my truck to their service dept. to have the PCM programmed to a valve body I installed in my transmission and after several attempts of trying to get it to work they told me I needed a new transmission and wanted to charge me approx. $9,000. I could have had this done at a local transmission shop for half that price. My truck worked fine for 4 years and had an occasional funny shift at a certain RPM range which was annoying after 4 years, so I did a lot of research and replaced the valve body and lead frame. The only thing Sunset Ford was supposed to do was program the PCM to the new parts. They couldn't even get that right. Then they tell me I need a new transmission. I'm not buying it. Warning: Do not go to this dealership for service unless you want to get lied to and ripped off. More
by Dennis Pruitt
Other Employees Tagged: Brett Mathis, Jennifer Hall
Helpful 
May 03, 2024
Mike is a stand up honest and great knowledgeable person, you will do well asking for Mike G. Jeff Farrah the sales manger is excellent and provided substantial detail. Thank you and Bravo! you will do well asking for Mike G. Jeff Farrah the sales manger is excellent and provided substantial detail. Thank you and Bravo! More
by Mike Clynes
Other Employees Tagged: Pete Heutel, Mike Geraghty, Justin Lombard, Jeff Farrah
April 19, 2024
Sunset and specifically Joe made the process of getting the perfect Bronco for me extremely easy and stress free. He presented vehicles with various options and helped me to select the best one to suit my the perfect Bronco for me extremely easy and stress free. He presented vehicles with various options and helped me to select the best one to suit my needs. In fact I needed help putting my soft cover on a week after the purchase and one of the owners actually helped me get it right! More
by dohrmann77
Other Employees Tagged: Darrell Burton, Joe Liebmann
March 04, 2024
Great experience at Sunset! Jim was great, and the whole process was fast and super-easy. Jim was great, and the whole process was fast and super-easy. More
by Heatherfanz
Other Employees Tagged: Jim Wagstaff, Jeff Farrah
February 27, 2024
I had my first Ford vehicle serviced at this place over 10 years ago, and the service was excellent. So, I decided to bring it back for a faulty headlight replacement/repair on 2.12.24. It seemed like a si 10 years ago, and the service was excellent. So, I decided to bring it back for a faulty headlight replacement/repair on 2.12.24. It seemed like a simple fix, but as of now, I still don't have my car back. During the first week, the technician was out sick, and the following week they needed to run diagnostics and troubleshoot. I informed the service person, Mike, that I needed my vehicle back by 2.26.24 due to prior commitments. I even told him that if he wasn't 100% sure that the vehicle would be ready by then, I would gladly pay for the part and come back at a later time as the car was needed for transportation. Mike assured me that he would work on it. However, it's now 2.27.24, and Mike is not returning my phone calls even though he has my car. I am disappointed, and to be honest, a little embarrassed. The place is good for oil changes like the review says, but I wouldn't recommend getting trapped like I did. Update: After Mike at Sunset called me back, he agreed to return my car to me. We scheduled the repair to be done a week later. When the day arrived for the repair to be completed, he gave me a rental car to use while mine was being worked on. They replaced the wire harness and fixed the recall issue. I got my car back on the same day. In the end, Mike made the situation right, and I am grateful for his help. More
by Bobby.Hall
Other Employees Tagged: Mike Sowards
January 30, 2024
This is the 3rd F350 that I have purchased from Sunset Ford, I would not have done this if I wasn't completely satisfied with the entire dealership including everyone in the service department! Ford, I would not have done this if I wasn't completely satisfied with the entire dealership including everyone in the service department! More
by DonniesF350
Other Employees Tagged: Mike Geraghty, Brett Mathis, Justin Lombard, Darrell Burton
October 18, 2023
My salesman Chad Morber took good care of me. Transaction went smoothly and I am very happy with my new Bronco. Highly recommend him. Transaction went smoothly and I am very happy with my new Bronco. Highly recommend him. More
by mbbader
Other Employees Tagged: Chad Morber, Jeff Farrah
June 15, 2023
Very helpful and kind and help me understand what I was buying I would go back buying I would go back More
by Stlfdfirebuff
Other Employees Tagged: Larry Sidberry, Cory Pupillo, Darrell Burton , Robert Hood
May 09, 2023
Excellent customer service. Sales and Sales Management very professional- Finance Department, quick and very efficient. Drop 3hours to work with this dealer Sales and Sales Management very professional- Finance Department, quick and very efficient. Drop 3hours to work with this dealer More
by trwilk
Verified CustomerOther Employees Tagged: Larry Sidberry, Justin Lombard, Tony Pizzella
May 09, 2023
Jen is cool. Danny is cool. The others are cool too. Superb service. Will visit again! Danny is cool. The others are cool too. Superb service. Will visit again! More
by Thatcarguy
Other Employees Tagged: Pete Heutel, Justin Lombard, Jennifer Hall, Greg Early, Doug Fitzgerald, Leah Hummell , Morgan Boyd-Keys, Danielle Jansen, Danny Schwartz
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