Josh Ingram

Its excellent to do business with five star Ford, Manager Josh Ingram & Myron Martinez, & sales representative Alfred El Darazi, who help me to get my dream car Subaru Forester sports 2024. They were very fr Josh Ingram & Myron Martinez, & sales representative Alfred El Darazi, who help me to get my dream car Subaru Forester sports 2024. They were very friendly, kind, polite & helpful to get on a test drive before getting it to make sure how was a ride. I would refer my friends & family to get a new car from them. They have a better rates then other dealers. M glad that I met them & I got my car. More

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This started off a great experience. Alfred was kind and courteous. He was not pushy at all. I expect salesmen to know just a little bit more about the car. There were several featur Alfred was kind and courteous. He was not pushy at all. I expect salesmen to know just a little bit more about the car. There were several features he was unsure of. The entire experience changed once I signed the dotted line. One of the keys was not working, Alfred told me to come back on Friday to have key programmed. When I arrived the key guy said he didn’t program keys for bmw. We had drive 40mins to get there. Alfred went on to say there dealer is not responsible for 2nd key and I would have to pay to replace. The key guy saw how bummed we were and said he would at least check the battery. He changed it and the key worked fine. At least the key guy cared enough to at least try. I also found several defects on the car the next morning. Granted I bought my car at round 8:45pm and I am aware it was used. I was not shown any pictures about blemishes or told about any of the blemishes. The lower front grill was missing a piece. There were also several scratches and some hail damage. Nothing major and not a deal breaker. As a customer I just want to be informed. The dealer did agree to replace tire. It took 2 1/2 weeks to get me in. They did but damaged my rim while doing so. I asked for pictures to see if it was there prior to. The matanience foreman said there were non but does see how the damage could have been done. I brought this to 3 people’s attention and they all agreed to fix. Even took my ID and insurance to setup loaner. Josh, the manager then ask me to go wait inside alone. He then comes in and says the scratches were already there. He presents me with pictures of every blemish on my vehicle. I asked to see date of photos but was not shown. Josh told me I would have to pay to have rim fixed but he knows a guy that can do it for cheap. At this point I will find my own person. If you buy a used car here, make sure you do a full walk through. As friendly as they may seem, remember they are salesmen and their goal is to make as much money of of you as possible. Honesty still goes a long way. I my case I still would have the car as it was nice overall and was fairly priced. More

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Alfred was an amazing salesman! There was never any pressure. He responded to any questions I had within minutes! I couldn't have asked for a better salesman or experience buying m There was never any pressure. He responded to any questions I had within minutes! I couldn't have asked for a better salesman or experience buying my new car! More

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Great service from start to finish. Alfred and the team did their kids with excellence. Alfred and the team did their kids with excellence. More

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The best Ford dealership I have ever done business with! The service I received from sales, finance all the way to upper management is truly professional and personal. I have purchased 3 vehicles from this The service I received from sales, finance all the way to upper management is truly professional and personal. I have purchased 3 vehicles from this dealership in less than 2 years and I plan on purchasing many more! More

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Guys are great. I am able to purchase a used vehicle with no need to leave my office or drive to the dealership. (I live 250 miles away).  Five Star Ford LLC maintains detailed high-resolution photography of no need to leave my office or drive to the dealership. (I live 250 miles away).  Five Star Ford LLC maintains detailed high-resolution photography of all of their vehicles on smooth and interactive website. Hector is the salesperson that helps me. He records a virtual video walk-around of the vehicle and resolves all of my concerns about vehicle condition. It feels as I am there looking at the vehicle in person. Superb salesmanship. Hector is a great guy to deal with; really smart and an active listener. Ask for him. My deal manager is Joshua Ingram. This man actually picks up his phone, if he is available, and does not screen calls. He gets to the matters at hand and does not waste time. Accessible and very quick to offer me full disclosure before I commit. I'm totally happy with the deal.  It is a great deal and this is an honest dealership. The vehicle I purchase is exactly as pictured and described. I will definitely trade with these guys again.  Thanks guys, I love my "like new" pre-owned 2019 Ford Transit 250. It is really a high demand vehicle and difficult to find; but you deliver. Sweet! More

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My sales representative, Crystal Sanders made this a very fast and efficient Transaction. She found me the perfect Expedition and the finance part was very quick. fast and efficient Transaction. She found me the perfect Expedition and the finance part was very quick. More

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First I traded in my f150 and they gave me 17,000$ for and that was the most they could give. Then put it on their lot for 25,000$ the next day. Traded in for a Ford mustang. Test drove it and told the and that was the most they could give. Then put it on their lot for 25,000$ the next day. Traded in for a Ford mustang. Test drove it and told them the suspension seemed bad. Told me oh it’s just the brakes and wheels need balanced. Said they were having it fixed and convinced me into buying it. It ended up having blown suspension. Took it back the next day to have it looked at and fixed. Gave it back the next day with the same problems. After that gave me the run around and would do nothing to help me! Took it to a shop and spent 3,700 on suspension! Then had to have the convertible top replaced from their upholstery shop doing a bad back window repair. The general sale manger was condescending and tried to tell me they lost money on the truck and was told well you bough an as is car. Said they would make it right but did everything they could to brush me and the problem aside. If you want top dollar for your trade and looking for a good used car avoid this place at all cost! Five star Ford nrh is no better than a tote the note dealership! More

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I am 72 yrs young and have bought many cars and dealt with many car sales people in my lifetime and without a doubt Joselyn Salas has been the best sales person I have had the privilege of getting to kno with many car sales people in my lifetime and without a doubt Joselyn Salas has been the best sales person I have had the privilege of getting to know and do business with. Few sales people come to my mind when I think about all the cars I have bought but Joselyn didn't just sell me a F150, she sold herself as a friendly, caring individual that made me and my wife feel special. The sale took 30 days to complete with many test drives and several different cars. Through the whole process Joselyn never lost patience with us and always made herself available to answer every question. By the time the sale was closed, she was no longer just a salesperson to us but a close friend. Thank you Joselyn Salas for your professionalism and compassion in helping us find the perfect vehicle to meet our needs. We will never forget you. Sam Pack, you did good by hiring this young lady. Your dealership is better today for it. More

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Everyone made my experience easy, hassle-free and did exactly as they promised. Everyone I interacted with was friendly and wanted to make sure everything was right before I took possession of my vehicle exactly as they promised. Everyone I interacted with was friendly and wanted to make sure everything was right before I took possession of my vehicle. Overall I had a great experience & will recommend Alfred and Five Star Ford to my family and friends! More

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