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Jose Cruz

Overview Reviews (94) Inventory (289)

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Jose Cruz

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Jose Cruz

Service Advisor

Lake Chevrolet

4100 South 27th Street
Milwaukee, WI 53221

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4.7

94 Reviews

Overview Reviews (94) Inventory (289)

4.7

94 Reviews

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94 Reviews of Jose Cruz

January 07, 2025

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Employee Rating

This is the best place to find your dream car. The staff is amazing and will do whatever they can to see you off in your new car. The staff is amazing and will do whatever they can to see you off in your new car. More

by amandaemrath

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Craig Pozarski, John Webler, Nick Harmon, Cameron Allen, Jonathan Colin, Yessi Lopez

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Jan 08, 2025 -

Lake Chevrolet responded

Thank you so much for the wonderful review! We're thrilled to hear that you had such a positive experience at Lake Chevrolet. Our team truly loves helping customers find their dream cars, and we're glad they made a great impression on you. We hope to see you again soon! Sincerely, The Team at Lake Chevrolet

January 06, 2025

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Employee Rating

Overall, ok. They do fix the car well but customer service needs to improve. I have been a long term customer of this service department. I had a car recently fix They do fix the car well but customer service needs to improve. I have been a long term customer of this service department. I had a car recently fixed at this repair shop that took weeks to fix, and I repeatedly requested a loaner vehicle so i could get to work and I was ignored. I sent an e-mail to the dept mgr to complain and that e-mail was ignored too. I also had a problem with one of the service technicians and contacted the dept manager and that complaint was ignored too. They do fix the cars well but I personally no longer feel valued or listened to as a customer. One time I came in with my car. They drove my car into the bay to be looked at, and the next technician drove it back outside and put it back in the lot without even looking at it. When I told them I noticed this they drove it back into the car bay and then actually looked at it. Again, waiting there…felt not valued, under-communicated with, and ignored. More

by CruzeLady

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Webler, Nick Harmon, Cameron Allen, Jonathan Colin , Megan

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Jan 08, 2025 -

Lake Chevrolet responded

Thank you for sharing your experience with us. We appreciate your long-term loyalty to Lake Chevrolet's service department, and we understand how frustrating it can be when expectations around communication and support are not met. Our team strives to ensure customers feel valued and heard throughout the process. Your feedback regarding loaner vehicles and communication is essential, and we encourage you to reach out directly to our team so we can address your concerns more effectively. Thank you again for your insights, and we hope to restore your confidence in our services. Sincerely, The Team at Lake Chevrolet

January 01, 2025

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I gave them my car with no lights on and got the car back with temps sensor on with temps sensor on More

by Mustafa

Verified Customer

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Jan 03, 2025 -

Lake Chevrolet responded

Thank you for your feedback, Mustafa. We understand that receiving your car back with a sensor light on can be concerning. Your experience is important to us, and we aim to maintain high standards at Lake Chevrolet. Please reach out to us directly so we can address your concerns and find a resolution. We appreciate your input and hope to assist you further. Sincerely, The Team at Lake Chevrolet

December 31, 2024

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Employee Rating

this chev dealer is very nice and they are very nice to talk to I'll keep going if I need it in the future talk to I'll keep going if I need it in the future More

by Cungbik

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Craig Pozarski, John Webler, Nick Harmon, Cameron Allen, Jonathan Colin, Yessi Lopez , Edgardo Vargas

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Jan 01, 2025 -

Lake Chevrolet responded

Thank you for your wonderful review! We truly appreciate your kind words about Lake Chevrolet and our team. It’s great to know that you found our staff friendly and enjoyable to talk to. We look forward to assisting you again in the future! Safe travels until then! Sincerely, The Team at Lake Chevrolet

December 28, 2024

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Very clean love the drive up . .....the service team was awesome...Also the wait time wasn't to bad... .....the service team was awesome...Also the wait time wasn't to bad... More

by olavarriamark9

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Craig Pozarski, John Webler, Nick Harmon, Cameron Allen, Jonathan Colin, Yessi Lopez

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Dec 28, 2024 -

Lake Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed the clean environment and found our service team to be awesome. It's great to know that your wait time was manageable as well. We appreciate you choosing Lake Chevrolet and hope to see you again soon! Sincerely, The Team at Lake Chevrolet

December 26, 2024

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Friendly and fast service. Service reps are always friendly. My go to service shop always. Service reps are always friendly. My go to service shop always. More

by djonelle34

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cameron Allen

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Dec 27, 2024 -

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you consistently experience friendly and fast service at Lake Chevrolet. Our team takes pride in providing the best care for our customers. We look forward to seeing you again next time! Sincerely, The Team at Lake Chevrolet

December 25, 2024

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Employee Rating

Great people, amazing service, very easy to talk to everyone and they explained everything as needed everyone and they explained everything as needed More

by jlw92498

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 27, 2024 -

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Lake Chevrolet to be great and that you appreciated the amazing service and clear communication. Your feedback means a lot to us, and we look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

December 21, 2024

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Employee Rating

Service was very slow. I was not informed of the rate increase for the diagnostic test until after I had already gotten my car towed to the dealership service center. The p I was not informed of the rate increase for the diagnostic test until after I had already gotten my car towed to the dealership service center. The price of the diagnostic test has increased significantly it went from $89 dollars to $189 dollars which is ridiculous. When I inquired about the increase I was told it was to be competitive with the surrounding dealerships WHICH MAKES NO SENSE AT ALL. More

by asiawilks397

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Cameron Allen, Jonathan Colin, Yessi Lopez

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December 13, 2024

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Employee Rating

Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent More

by glennjeske56

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Craig Pozarski, John Webler, Nick Harmon, Cameron Allen, Jonathan Colin, Yessi Lopez , Edgardo Vargas

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Dec 13, 2024 -

Lake Chevrolet responded

Thank you so much for your enthusiastic review! We truly appreciate your positive feedback about Lake Chevrolet. We look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

December 11, 2024

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Employee Rating

Service has gone down over the past few years. I have been coming there for years and disappointed. I have been coming there for years and disappointed. More

by greski

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 12, 2024 -

Lake Chevrolet responded

Thank you for your feedback. We appreciate your loyalty to Lake Chevrolet over the years, and we understand your concerns regarding our service. We are committed to maintaining high standards and would love the opportunity to improve your experience. Please feel free to reach out to us directly so we can address your concerns. Thank you again for sharing your thoughts. Sincerely, The Team at Lake Chevrolet

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Jose Cruz

Service Advisor

Lake Chevrolet

94 Reviews of Jose Cruz

Dealership Inventory (289 Vehicles)

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