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Jorge Garcell

Overview Reviews (44)

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Jorge Garcell

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Jorge Garcell

Pre-Owned Sales Manager

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.3

44 Reviews

Overview Reviews (44)

Dealership Experience

8 yrs, 11 mos

Industry Experience

18 yrs, 11 mos

Languages Spoken

English

Spanish

4.3

44 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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44 Reviews of Jorge Garcell

November 11, 2024

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Employee Rating

Everything from start to finish was seamless. We weren’t there for a long drawn out period. Edgar was knowledgeable and the finance manager got things done quickly. Never had such a competent tea We weren’t there for a long drawn out period. Edgar was knowledgeable and the finance manager got things done quickly. Never had such a competent team. More

by CALVENV.WRIGHT

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Edgar Chaparro, Darren Lusane

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Nov 11, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that your experience at Lexus of Pembroke Pines was seamless and efficient! Edgar and our finance team always strive for excellence, so it's great to know they delivered. Thank you for choosing us!

September 15, 2024

Dealership Rating

Employee Rating

Purchasing my Lexus from Pembroke was the most pleasant vehicle buying experience I have ever had. Alejandro was patient, knowledgeable, and no pressure whatsoever. My husband and I live out of the area vehicle buying experience I have ever had. Alejandro was patient, knowledgeable, and no pressure whatsoever. My husband and I live out of the area and had some time. Since the stores were not open yet, we decided to see what the new 2024 GX was like. No intention of purchasing. The entire process was fast and easy. Jorge did not play the typical dealership negotiation game. He and Alejandro were awesome! I will recommend Lexus of Pembroke Pines to anyone. It is worth the drive across the state. More

by MIJONES33

Verified Customer

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alejandro Font Rodriguez

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Sep 16, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Alejandro and Jorge made your experience at Lexus of Pembroke Pines so enjoyable. Thanks for the recommendation and safe travels in your new 2024 Lexus GX!

September 03, 2024

Dealership Rating

Employee Rating

My experience with Edgar was nothing short of amazing. He’s very professional and knows his job well. I would recommend anyone to work with him . He’s very professional and knows his job well. I would recommend anyone to work with him . More

by dayanabellevue

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Edgar Chaparro , Simon in finance

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Sep 03, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your positive experience with Edgar and the team at Lexus of Pembroke Pines! We're delighted to hear that his professionalism made such a great impression.

September 03, 2024

Dealership Rating

Employee Rating

Great experience on service and from sales! !! Hard to find a dealer that really takes of the customer. !! Hard to find a dealer that really takes of the customer. More

by GParra

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Zee Hanif, Kazi Sofian

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Sep 03, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear you had a great experience with both our service and sales teams at Lexus of Pembroke Pines! Thank you for recognizing our commitment to customer care.

June 08, 2024

Dealership Rating

Employee Rating

Excellent customer service. Customer oriented. Jorge and Edgar where always there for me advising and guiding me in this process. Customer oriented. Jorge and Edgar where always there for me advising and guiding me in this process. More

by caritosmb

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Edgar Chaparro

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Jun 10, 2024 -

Lexus of Pembroke Pines responded

Thank you for the wonderful feedback! We're delighted to hear that Jorge and Edgar provided excellent service during your visit at Lexus of Pembroke Pines. Enjoy your new ride!

June 05, 2024

Dealership Rating

Employee Rating

Great group of guys and gals to work with at this company. We love Dealership. company. We love Dealership. More

by HAZO123

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alon Rapoport , Daryl

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Jun 05, 2024 -

Lexus of Pembroke Pines responded

Thank you for the kind review. We look forward to seeing you again at Lexus of Pembroke Pines!

May 04, 2024

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Employee Rating

This has deceptive sales practices, terrible communication with customers and is only interested in closing the sale with no support or response thereafter. Management and sales representatives communication with customers and is only interested in closing the sale with no support or response thereafter. Management and sales representatives commingle in deceiving the public and Im very regretful to have worked with this dealership after positive experiences with other Lexus dealerships in the past. More

by JESS

Verified Customer

Workmanship

Service Communication

Recommend Dealer

Other Employees Tagged: Valentina Vergara

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Jun 10, 2024 -

Lexus of Pembroke Pines responded

We're truly sorry to hear about your experience. We always aim for transparency and clear communication, so it's concerning that you feel this was not demonstrated during your visit. Your feedback is important to us as we strive for continuous improvement in our customer service. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

March 16, 2024

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Employee Rating

Great dealing experience, big thanks to Eid and Carlo for their cooperation best of class experience. their cooperation best of class experience. More

by Mo. Khan

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Carlo Castillo, Eid Alkabouni

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Mar 18, 2024 -

Lexus of Pembroke Pines responded

Mo, we're delighted to know that Eid and Carlo provided you with a top-notch experience at Lexus of Pembroke Pines. Thanks for your kind words!

February 12, 2024

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Employee Rating

Edgar made the sales experience the opposite of the stereotypical car sales and was very helpful and understanding of our needs in a vehicle. 10/10 would recommend. stereotypical car sales and was very helpful and understanding of our needs in a vehicle. 10/10 would recommend. More

by ALKEMEST

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Edgar Chaparro , Darryl

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Feb 12, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that Edgar was able to provide you with a top-notch experience at Lexus of Pembroke Pines! Your recommendation means the world to us. Enjoy your new vehicle and drive safely!

May 15, 2023

Dealership Rating

Employee Rating

Long time client experiencing consistent great service in all areas!. Best happy customer service as well! all areas!. Best happy customer service as well! More

by LADY2LABS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 15, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We appreciate your support and hope to see you back at Lexus of Pembroke Pines!

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