Jordan Holt

Always a great experience when visiting Tom Gill! Had the pleasure of working with Matt Post to purchase 2 vehicles this past weekend. Matt listened to our wants and needs, took us on a couple test d Had the pleasure of working with Matt Post to purchase 2 vehicles this past weekend. Matt listened to our wants and needs, took us on a couple test drives and got us a great deal! Highly recommend getting with Matt if you’re looking to purchase a vehicle! More

Report | Print

Absolutely LOVE this dealership, I walk in and everyone knows me by name. Jordan has helped me purchase 3 vehicles. Jennifer is amazing to work with as well, Greg, CJ, and the service department are always knows me by name. Jordan has helped me purchase 3 vehicles. Jennifer is amazing to work with as well, Greg, CJ, and the service department are always there to meet my family’s needs. If every dealership was like Tom Gill’s the world would be much happier. I feel like family when I walk In. It’s truly an amazing experience everytime. More

Report | Print

Everyone was so friendly and attentive to us. All employees were very professional. The dealership was clean and well maintained. All employees were very professional. The dealership was clean and well maintained. More

Report | Print

This dealership was extremely clean. Everyone I walked by asked if I needed anything from help to a drink. We had my child with us and they had so much available to entertain him. Very h Everyone I walked by asked if I needed anything from help to a drink. We had my child with us and they had so much available to entertain him. Very helpful. More

Report | Print

Jordan was great! He helped us find the perfect vehicle in a no pressure way. He helped us find the perfect vehicle in a no pressure way. More

Report | Print

My daughter was sold a 2018 Toyota Camry from Tom Gill on Saturday 2/8/2025 at 11:30am and by Sunday she was already having trouble with the vehicle. She purchased a CarFax report which provided evidence tha Saturday 2/8/2025 at 11:30am and by Sunday she was already having trouble with the vehicle. She purchased a CarFax report which provided evidence that the information Tom Gill supplied was incomplete and missing maintenance history related to the issue. On Monday, 02/10/2025 she went to Tom Gill to return the vehicle and at 5:30pm they refused to take the car back. At that time they stated the issue is was not a problem however it was just a “characteristic of the vehicle” and that the 48 hour timeframe had passed. Tom Gill Advertises the following: “48 Hour Money Back Guarantee - If your purchase isn't right for you, simply return the vehicle in two days and within 200 miles.” “And remember, you can buy with peace of mind with our 2-day money back guarantee on your purchase.” In the United States, there is no law that requires businesses to offer money-back guarantees, but if companies advertise one, they must fully honor it and clearly disclose all conditions for receiving a refund. Tom Gill is closed for business on Sunday, they do not have an off-hours contact nor does the advertisement clearly indicate that Sundays and Holidays are included in the 48 hours. After requesting the specific terms and conditions for not receiving a refund their response is that it’s “self explanatory”. In the U.S. most companies exclude Sundays and Holidays from the 48 hour window except for those with 24/7 customer service. So stating this is “self explanatory” is unacceptable especially when it comes to legal or customer facing terms. Consumer protection laws require businesses to provide clear, understandable, and truthful information. I believe Tom Gill has failed miserably and I am hopeful the KY Attorney General feels the same. I also hope this information saves others from their deceptive and misleading practices or at least deters people from buying cars from Tom Gill on Fridays, Saturdays, or during a holiday weekends! More

Report | Print

I was sold a 2018 Toyota Camry on Saturday 2/8/2025 at 11:30am, Tom Gill stated that the car had zero issues. On Sunday 2/9/2025 I heard the transmission whining when accelerating so I purchased a CarFax 11:30am, Tom Gill stated that the car had zero issues. On Sunday 2/9/2025 I heard the transmission whining when accelerating so I purchased a CarFax report and found records that this noise was diagnosed in Sept. 2024. This information was withheld on Tom Gills report. I called and spoke with the shop that was listed on the CarFax report and was told the previous owner was quoted $7,600.00 in transmission repairs. Tom Gill advertises a 48 hour money back guarantee so on Monday 02/10/2025 at 5:30 I went to return the car. They refused to take the car back because the 48 hour timeframe had passed. Tom Gill is closed for business on Sunday so I had no means to get a hold of them. The 48 hour window should be calculated based on their business hours and not to do so is a deceptive practice. Tom Gill not only failed to disclose important major mechanical issues they went back on their guarantee! More

Report | Print

It was a pleasure working with Jordan Holt. One of the best buying experiences I've had. I will be a repeat customer. One of the best buying experiences I've had. I will be a repeat customer. More

Report | Print

Jordan really listens to the needs of the customer and that's something I've never experienced in car buying. Matt was very helpful on the phone and got me in the door. Will definitely recommend Tom Gill. that's something I've never experienced in car buying. Matt was very helpful on the phone and got me in the door. Will definitely recommend Tom Gill. More

Report | Print

Great customer service, answered all questions, also explained all areas of concerns about my first electric car. explained all areas of concerns about my first electric car. More

Report | Print