Jonathan Roath
Jonathan Roath at Acura of Berlin
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Jonathan Roath

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8
33 Reviews

Dealership Experience

7 mos

Industry Experience

17 yrs, 11 mos

Languages Spoken

English English

4.8

33 Reviews

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33 Reviews of Jonathan Roath

June 20, 2024

Dealership Rating
Employee Rating

My service was efficient. I was informed of work that was needed before it was performed. More

by Raypalen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy

Jun 21, 2024

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

June 19, 2024

Dealership Rating
Employee Rating

Positive experience. Reviewed options, called with estimate, completed work on time and on schedule. All good. More

by RKANYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

June 14, 2024

Dealership Rating
Employee Rating

Helpful dealership that does everything they can to make sure you are satisfied with their service More

by Joshuar2315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy, Gina Battistini

Jun 16, 2024

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

June 08, 2024

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Employee Rating

I recently had an issue with the oil switch on my Acura, and Jonathan Roath was instrumental in resolving it. Jonathan thoroughly explained the problem and walked me through the steps of the maintenance pro More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Andrzeicik

Jun 09, 2024

Acura of Berlin responded

Thank you, Andrew, for taking the time to share your thoughts on working with Jonathan and our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

May 31, 2024

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Employee Rating

I have bought my car in 2017, I have done all my services here. I have had several issues over the years, but nothing this disrespectful. I had service completed yesterday after the service I went t work lat More

by BURRELLR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ray Lattman, Jaime Andrzeicik

Jun 01, 2024

Acura of Berlin responded

Thank you for bringing this to our attention. We take such matters very seriously and have conducted a thorough investigation. Our due diligence included: 1. Personal one-on-one questioning of all team members. 2. Reviewing the dealership's security camera footage with the police officer. 3. Cooperating fully with the local police. 4. Inviting a police officer to join us in searching the area where your TLX was serviced, as well as the bathroom, technician locker room, lost and found, and all other possible areas suggested by the officer. From my experience, many items tend to be misplaced by clients due to forgetfulness or simply misplacing the item. We highly encourage our clients to secure their belongings in the trunk or glove compartment to ensure events like these are avoided. We apologize for any inconvenience this situation has caused and assure you that we have done everything possible to resolve it. If you have any further questions or concerns, please do not hesitate to reach out. Sincerely, Eric Diaz General Manager

May 31, 2024

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Employee Rating

Jonathan was excellent. This is the second that I have had the opportunity to have him as an advisor. He answers my all question and follows up with any information that I’m More

by Naya88.jk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2024

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

May 24, 2024

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Employee Rating

My experience with Acura of Berlin was excellent. My car care coordinator communicated with me efficiently, I felt that my car was in good hands at all times. More

by ignb83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

May 18, 2024

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Service advisor was very courteous and knowledgeable and also made me very comfortable the vehicle service was excellent also kept me informed thru the complete process More

by RJFXR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2024

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

May 06, 2024

Dealership Rating
Employee Rating

Very nice and clean service area. I would recommend anyone who needs service done to thier vehicle More

by cameronrozie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Andrzeicik

May 06, 2024

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

May 06, 2024

Dealership Rating
Employee Rating

nice clean service center and Jamie was very informative. I recommend anyone who's needs work done to thier vehicle More

by cameronrozie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Andrzeicik

May 06, 2024

Acura of Berlin responded

Thanks for sharing about your experience with Jamie here at Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

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