Johany Trespalacios

Had a recall had to get with Ford engineers to fix and took longer than we thought took longer than we thought More

by shjohnson843 Verified Customer Verified Customer

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Took time to answer all my questions. Kept me informed of progress and options available. Kept me informed of progress and options available. More

by MARLATT.JR Verified Customer Verified Customer

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They were great. I was in a bad situation. It was huge. Please continue that. And they didn’t tell me to give them all 5’s. I hated when you made them sweat for that I was in a bad situation. It was huge. Please continue that. And they didn’t tell me to give them all 5’s. I hated when you made them sweat for that stuff. In a good company, take care of your people 1st. Your employee’s. That what we do a Tampa General. It works More

by COLONEL0404 Verified Customer Verified Customer

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Always a pleasure Having My Vehicle Serviced at Elder Ford & With A Great Service Advisor Comes Great Customer Service. Thank you Ford & With A Great Service Advisor Comes Great Customer Service. Thank you More

by Rod Verified Customer Verified Customer

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I have been a customer of Elder Ford for a very long time, all of my cars are from there. They always offer me a great deal and wonderful service! Thank you for always considering my budget and my conce time, all of my cars are from there. They always offer me a great deal and wonderful service! Thank you for always considering my budget and my concerns! Keep the good work! Ali is a great VIP manager that has been my sales person from the beginning! He is a great asset for the company. Also Mr. Shaw closed my purchase and was awesome! He really listened to our needs and cared about us! It is a blessing to count with a kind and caring employee to help your all time customers. If you want people who care go to Mr. Ali and Mr. Shaw if you want to have excellent and personal customer service! Thanks to both, again! More

by lopzac98 Verified Customer Verified Customer

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The service provided to me its always great. I choose to wait for my vehicle because it is always done when they say it will take certain amount of time. I choose to wait for my vehicle because it is always done when they say it will take certain amount of time. More

by llanosleonardo411 Verified Customer Verified Customer

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I came in for a simple problem and I got a quote for $2100 that didn’t even include my original problem being addressed. I felt like I was hood winked. $2100 that didn’t even include my original problem being addressed. I felt like I was hood winked. More

by PSB Verified Customer Verified Customer

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Job was handled great and gentleman at the desk was polite and explained everything Terry from parts was amazing and a great experience polite and explained everything Terry from parts was amazing and a great experience More

by SLCHUZ Verified Customer Verified Customer

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Everyone I dealt with is very professional they dealt with my service promptly and a very good price. I would highly recommend them to any money. with my service promptly and a very good price. I would highly recommend them to any money. More

by MICHAELPMARTIN Verified Customer Verified Customer

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Johany courteous and respectful. Stayed in touch with me on status at all times. Claim for transmission on a 4 year old car denied by 3rd party Eric for air filter. I called ford war Stayed in touch with me on status at all times. Claim for transmission on a 4 year old car denied by 3rd party Eric for air filter. I called ford warranty co. and claim was never submitted. They pulled up maint. Records by VIN. Told me transmission covered. Elder never submitted claim. It seems like a scam for Elder to get paid by customer and also warranty after the fact. More

by Michele Verified Customer Verified Customer

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