Dealership Experience
15 yrs, 6 mos
Industry Experience
15 yrs, 6 mos
Languages Spoken
English
Estonian
143 Reviews
Write a Review143 Reviews of Joe Jomaa
June 19, 2024
My family and I recently had the pleasure of purchasing a truck from Big West Ford, and I must say that our experience was nothing short of outstanding. From the moment we stepped into the dealership, we wer truck from Big West Ford, and I must say that our experience was nothing short of outstanding. From the moment we stepped into the dealership, we were met with warmth and professionalism. Sam Nazzal, our salesperson, stood out right away. He was an absolute gem. He was approachable, knowledgeable, and genuinely interested in helping us find the perfect truck. When we arrived, we were unsure about the specific truck specs we wanted. Sam graciously offered us a test drive, allowing us to get a feel for the vehicle. However, when we realized we needed a different engine configuration, Sam was more than accommodating. He patiently guided us through our options, never once being pushy or applying any pressure. Sam’s dedication to ensuring our satisfaction was commendable. And here’s the heartwarming part for us: Sam was incredibly good with our children who were with us in all the appointments. He even offered to hold the little one while we sorted out paperwork. That level of care truly made us feel like valued customers. Joe Jomaa, the sales manager, deserves special recognition. He went above and beyond to ensure we got exactly what we wanted. He personally took charge of ordering the truck with our preferred specifications. His dedication to customer satisfaction was evident throughout the process. His attention to detail and commitment to making the process smooth were evident throughout. We felt well taken care of, knowing that Joe was working tirelessly behind the scenes. During our car-buying journey, we encountered a roadblock with our existing leased vehicle. The team at Big West Ford stepped in promptly, guiding us through the options. Their support and patience during this setback was invaluable. Eddie, the finance manager, was also incredible. He ensured that all our paperwork was in order and that we understood every step of the financing process. He patiently answered all our questions about the financial aspects. His expertise and transparency put us at ease, allowing us to make informed decisions. Diya, another sales manager at Big West Ford also made sure that we are well taken care of. His friendly demeanor and willingness to assist made a significant difference. In summary, we wholeheartedly recommend Big West Ford. Their commitment to customer satisfaction is unwavering, and they truly treat you like family. Special kudos to Sam, who not only won us over but also became our 4-year-old’s new best friend during our appointments! Thank you, Big West Ford, for an exceptional car buying experience! For anyone else considering a Ford purchase in Edmonton, Alberta, Big West Ford is the place to go. They’ll make you feel right at home! More
Other Employees Tagged: Sam Nazzal
June 11, 2024
Very professional. The salesman wasn't pushey to try and make the sale. Would recommend dealership to friends. The salesman wasn't pushey to try and make the sale. Would recommend dealership to friends. More
Other Employees Tagged: Patrick Sloan
May 05, 2024
Very happy with our experience at Big Ford. Patrick, Danny and Rona were very pleasant to work with and made things easy for us to complete our purchase. Patrick, Danny and Rona were very pleasant to work with and made things easy for us to complete our purchase. More
Other Employees Tagged: Patrick Sloan , Rona
April 23, 2024
Big West Ford was recommended to us by friends who dealt with Jared. My wife & I enjoyed our time with him. with Jared. My wife & I enjoyed our time with him. More
Other Employees Tagged: Jared Peacock
April 18, 2024
Finally got my dream car thanks to Big West Ford! Patrick and Dean went above and beyond to make this process stress free. Patrick and Dean went above and beyond to make this process stress free. More
Other Employees Tagged: Patrick Sloan
April 17, 2024
All the staff were very caring and helpful They help us and took their time to meet all of our needs Brett was professional and really helped us to no end We will look forward for our next purchase down and took their time to meet all of our needs Brett was professional and really helped us to no end We will look forward for our next purchase down the road and will shop there again and tell anyone that is looking to buy a vehicle to come and see you guys first More
Other Employees Tagged: Eddie Rashid
April 16, 2024
Very easy purchasing experience. I got exactly what I asked for with no pressure to purchase I got exactly what I asked for with no pressure to purchase More
Other Employees Tagged: Brett Weber
April 13, 2024
I looked at Chevrolet, Ram, and Ford. I have owned many Ford vehicles, and I had to come back to the Ford as they still have the best engineers for their vehicles in North America. They I have owned many Ford vehicles, and I had to come back to the Ford as they still have the best engineers for their vehicles in North America. They are refined, and utilize mechanical and digital technology that is useful for the driver and passengers. In terms of Big West Ford, it was the closest Ford dealership to my home, and I walked in and Jared was there to help! The entire transaction took literally four hours at the dealership and I was able to drive away with a new vehicle that perfectly met my needs. Well Done! More
Other Employees Tagged: Jared Peacock
April 06, 2024
I had purched a used 2018 f150. At first the team seamed great. Patrick and Joe where my sales team. After one week of having the truck. I had a random missfire in the truck. I At first the team seamed great. Patrick and Joe where my sales team. After one week of having the truck. I had a random missfire in the truck. I was quite unhappy with this, brought it back to the dealership, spoke with my sales team and was told from the service department it shouldn't happen again.. Another week gose by and the random miss fire happened again... not happy At this point I'm very unhappy. Expressed my concerns with kristain the service manger. He expressed how sorry they where and that they will do everything they can to address the issue. My truck was then picked up from my home with a full tank of gas that I just filled. After some time they finaly found the issue. The truck was sold to me with Bad high output fuel injectors. After this was fixed the truck was brought back to my home. The next day i went out to my truck to see how it was running and come to find out that they used over a half tanks of gas to do there road testing and did not bother to fill it back up and that my windshield had a big Crack in it. Witch it 100% did not have a crack or rock chip at all when they picked up my truck. Once again I called the service manger Kristiana and explained to them that there was not a Crack in the windshield when they picked it up and they need to replace my windshield. This is before driving it and after testing the truck out, i was getting a very odd vibration in the cab of the truck and the steering wheel, at this point. I was extremely unhappy. Again expressed my concerns and was assure that the windshield would be replaced and they would look into the vibration issue. Once again they had my truck for almost another week before finding the issue. This time it was a bad drive shaft... I was told they will do everything they can to make this right to me. They filled the gas tanks and sent me a receipt before doing all there test driving to make sure they fixed the issue THAT WAS MISSED IN THE FIRST PLACE and used over 450kms of gas to ensure the issue was fixed and did not replace it.... After them fixing this. I was told my truck was ready to be picked up. I now have to go to the dealership and pick up my truck as they would not drop it off back to my house and come to find out again they did not fill the gas back up, after there techs did there road testing. Witch they used over 600kms of gas at this point.... I asked to speak with Kristian the service manger. He came up to me with a very poor attitude and said. Mike we fixed your truck and replaced your windshield witch he believes they did not do. then tells me WITH A VERY DISRESPECTFUL ATTITUDE. We are not filling your truck up with gas at all. Ok. I said thats hows this is going to go ? He replied, yes I left the dealership again not happy at all I do not understand how big west ford thinks it's ok to do all this road testing on the customer dime when they messed up and it's ok not to refill the gas they used to fix there mistake of misdiagnosis's on my truck. not once, but twice As a customer that spends over 40 000$ on a 2018 f150 lariat. I expect better service then this from big west Ford. 100% do not buy anything new or used from this dealership. More
Other Employees Tagged: Zachary Yachimec, Sam Kabbani, Patrick Sloan , Service manger - Kristian
March 07, 2024
Great people to work with, Patrick and Joe were helpful in finding the truck of my choice with desired options. in finding the truck of my choice with desired options. More
Other Employees Tagged: Patrick Sloan