Jillian Cook | Page 22

We are very glad to get acquainted with your company and thank you very much for your competence! Special thanks for the excellent work and service to your employe Jillian Cook! thank you very much for your competence! Special thanks for the excellent work and service to your employe Jillian Cook! More

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Very friendly staff and responded to all questions regarding the purchase of a new car regarding the purchase of a new car More

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Can't speak for the dealership, but I had a great experience with Jillian Cook. Knew what I was looking for, and kept me informed. I decided to hold off for the moment in buying a car, but would def experience with Jillian Cook. Knew what I was looking for, and kept me informed. I decided to hold off for the moment in buying a car, but would definitely come back to Ms. Cook and work with her in the future. More

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She is the best! she is amazing and makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Great service she is amazing and makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Great service . More

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Everyone is professional and very organized. Very knowledgeable of product and service. Will trust this dealership for vehicle maintenance. Thank you Very knowledgeable of product and service. Will trust this dealership for vehicle maintenance. Thank you More

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Great service, felt warmth of personalized service. Thanks for providing service that met my needs. Thanks for providing service that met my needs. More

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The dealership was lovely and clean. Couldn't ask for a better sales person than Jillian, she was amazing. Couldn't ask for a better sales person than Jillian, she was amazing. More

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Excellent dealership. Jillian Cook at the London location was absolutely amazing; she went way beyond expectations to find us the right vehicle we wanted. She put tremen Jillian Cook at the London location was absolutely amazing; she went way beyond expectations to find us the right vehicle we wanted. She put tremendous amount of time and effort to search for months and we are very appreciative for it. The dealership is very friendly, feels like a warm environment. Everyone is nice and helpful. Delivery day was easy and well organized. Thank you everyone who made this happen! More

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I have purchased or leased a Lexus continuosly from this dealership since 1998. I have been consistently impressed with essentially everyone I have encountered with their professionalism, compassion, and a dealership since 1998. I have been consistently impressed with essentially everyone I have encountered with their professionalism, compassion, and a culture which makes the customer feel that they are the most important person. Amongst all the Lexus staff that I have encountered, two stand out. One is Jillian Cook who was the point person for my recent purchase of an NX. She stood out as the consumate "listener", who understood my current unique circumstances and worked tirelessly with Stephanie Shearsby to make the deal a reality. The second individual is Romeo Nissan. Once again, as with Jillian, his main strength is that he listens and makes the customer feel "special" and valued. These qualities are of immense value in service delivery (I compare my treatment at Lexus with the local Mercedes-Benz dealership). I would strongly recommend the Lexus dealership to anyone interested in a new vehicle purchase. More

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Jillian has been MOST helpful in doing in depth research on a Lexus LC 500 Convertible I have my eye on. She has gone out of her way to find details on fuel pumps, recalls, and how much it would cost me t on a Lexus LC 500 Convertible I have my eye on. She has gone out of her way to find details on fuel pumps, recalls, and how much it would cost me to buy a spare engine and transmission for the LC 500 and the country the vehicle was manufactured in. She has gone above and beyond all my expectations. And I hope to be buying my dream car from you if all goes well. The sale will be much to her credit for being so helpful and professional. Sincerely, Joe Weber More

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