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Jerry Hood
Refer Me
434 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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434 Reviews of Jerry Hood
June 15, 2024
We had a really great service experience at Arlington Hts Ford. Lou Alfano and Mike Waddle listened to our concerns and made sure all were addressed. Our Expedition was ready when promised and was returned Ford. Lou Alfano and Mike Waddle listened to our concerns and made sure all were addressed. Our Expedition was ready when promised and was returned to us sparkling clean...even the floor mats were spotless. More
by Janet
Other Employees Tagged: Mike Waddle, Lou Alfano
Helpful 
June 12, 2024
I have been coming to AHF for 20 years, bought two cars, and always service them here. I have always had excellent and personal service and don't feel like they are trying to sell me something I don't need. and always service them here. I have always had excellent and personal service and don't feel like they are trying to sell me something I don't need. Check-in and out is quick and the service person always gets your OK to do the work. More
by lds307
Other Employees Tagged: Lou Alfano
June 09, 2024
Lou and the AHFORD crew are always quick, thoughtful, personal, fair in their ways and competitive and cares for customers like family. Jerry Hood runs a tight ship! personal, fair in their ways and competitive and cares for customers like family. Jerry Hood runs a tight ship! More
by berealbeyou
Other Employees Tagged: John Guido, Jr., Cassie Smith, Mike Waddle, Jose Gutierrez, Joe Baez, Victor Villanueva, Lou Alfano, Israel Gonzalez, Dan Szwec
June 05, 2024
My service rep Victor was hands down the best communicator during a grueling service process. His level of customer service helped ease the insurance and ordering woes. Outstanding experience, communicator during a grueling service process. His level of customer service helped ease the insurance and ordering woes. Outstanding experience, thanks Victor! More
by BigDaddy
Other Employees Tagged: Victor Villanueva
May 23, 2024
MIKE WADDLE At Arlington Heights Ford has always been very helpful with anything I’ve needed and has always taken extra time to answer any questionsI’ That I’ve had. Been using their service department very helpful with anything I’ve needed and has always taken extra time to answer any questionsI’ That I’ve had. Been using their service department for over 12 years. Great place to get work done. Tom English More
by Tjrenglish
Other Employees Tagged: Mike Waddle, Ikram "Ike" Alam, Lou Alfano, Nicole Bayne
May 22, 2024
We had a great experience with AH Ford. Lonnie is the best salesman you can work with. He is so helpful and makes the car buying process so easy! Lonnie is the best salesman you can work with. He is so helpful and makes the car buying process so easy! More
by Sarah.hampton8
Other Employees Tagged: Cassie Smith, Lonnie Catanese, Jose Gutierrez, Joe Baez, Israel Gonzalez, Teddy Dziedzic, Joe Anzelone, Brian Powell, Dan Szwec
May 22, 2024
waddle was very efficient and courteous billing was right work performed was right wait was as-expected what more can you ask kjc right work performed was right wait was as-expected what more can you ask kjc More
by caeassociates
Other Employees Tagged: Mike Waddle
May 17, 2024
John in service listened to my concerns. And he kept me informed with calls.. it took longer to fix but he let me keep the rental car. Thanks john And he kept me informed with calls.. it took longer to fix but he let me keep the rental car. Thanks john More
by Kmd1958
Other Employees Tagged: John Burzawa
May 07, 2024
Lonnie Catanese helped me find the perfect truck for my needs. He was patient and met with me a couple times to be sure I had the right fit for our needs. Would highly recommend him and this dealership. needs. He was patient and met with me a couple times to be sure I had the right fit for our needs. Would highly recommend him and this dealership. More
by chris
Other Employees Tagged: Lonnie Catanese, Jose Gutierrez, Joe Baez, Israel Gonzalez, Brian Powell
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