Jeremy Baker

I paid cash (I have been saving for several years) for a 2025 Chevy Colorado Z71. It was delivered to me with warning lights and messages about the brake system. I was told not to worry because the battery 2025 Chevy Colorado Z71. It was delivered to me with warning lights and messages about the brake system. I was told not to worry because the battery had just been changed and the computer needed to "reset" after I drove for several miles and the truck went through several on-off cycles. After a day and a half the warnings stayed on. I brought the truck back and the dealership has had it for a month now. They have replaced the master brake cylinder and reservoir twice with no results. The last "new" reservoir then developed a leak right after they installed it. Either GM is supplying defective parts to their dealers or something else is going on. This has gone from "Houston, we have a problem" to the cash paying customer getting screwed. I was told that if I wanted to swap the defective truck for a comparable working truck I would have to eat the depreciation because "I drove it off the lot." Well, they conveniently forget that they are the ones who told me to drive it off the lot. All I want is a working truck for my hard-earned cash. I involved GM customer assistance and got a "case number" and that is about it. Everyone has been polite and friendly about this but that only goes so far especially after one month and multiple repair attempts. The bottom line is that I have paid tens of thousands of dollars for a truck that is still sitting on the dealer's lot because they are unable to repair it in a reasonable amount of time and so far have refused to simply swap the defective truck they told me to drive off the lot with one that actually works. My actual sales person, Andre, has been very nice. But, he cannot make managerial-level decisions and the management persons who can so far have not talked with me about how the dealership and GM are going to make this right. More

by zig_p Verified Customer Verified Customer

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My overall experience was great. Everyone i spoke with was extremely nice and helpful. They worked until almost 10pm to get the deal done. I am from NM so purchasing a vehicle from A Everyone i spoke with was extremely nice and helpful. They worked until almost 10pm to get the deal done. I am from NM so purchasing a vehicle from AZ was a great experience. I will travel again to buy here. More

by KEVINJ9975 Verified Customer Verified Customer

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I always leave Gateway felling satisfied. Although im not happy at being forced to write aleast 15 words Although im not happy at being forced to write aleast 15 words More

by marks.maurice Verified Customer Verified Customer

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Good perfect good good good good good good perfecto good good good good good good good good good good good good good good good More

by gibranrivera90 Verified Customer Verified Customer

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Greatest experience ever friendly straight up and no hassle highly recommend and have done so hassle highly recommend and have done so More

by rmisquez64 Verified Customer Verified Customer

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Excellent service, very good communication, speed and efficiency. Excellent attention to detail. They speak Spanish and English. efficiency. Excellent attention to detail. They speak Spanish and English. More

by monse_909 Verified Customer Verified Customer

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Gillie was a salesman that earned my business. I drove past 2 other Chevy Dealerships because he delivered on his promise. Worth the time and effort. These guys are great. I drove past 2 other Chevy Dealerships because he delivered on his promise. Worth the time and effort. These guys are great. More

by jstibbitts2 Verified Customer Verified Customer

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Be careful with warranty work done here. They might make you pay for unnecessary services before they’ll fix something that’s covered by bumper-to-bumper. Or they’ll just deny fixing it if y They might make you pay for unnecessary services before they’ll fix something that’s covered by bumper-to-bumper. Or they’ll just deny fixing it if you don’t. More

by Jonathan Verified Customer Verified Customer

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Could not have asked for a better car buying experience. I will be recommending them to anyone in the market for a new/used car. I will be recommending them to anyone in the market for a new/used car. More

by Eric Hoff Verified Customer Verified Customer

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Honest and very friendly! They didn’t try to upsell me or lie about the deal we made on the phone. They didn’t try to upsell me or lie about the deal we made on the phone. More

by cralvara87 Verified Customer Verified Customer

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