Jason Wandler | Page 3

I've been very frustrated with their lack of communication with me and their lack of communication between departments. On 2 seperate occasions. It was in for the work that was to take all day. communication with me and their lack of communication between departments. On 2 seperate occasions. It was in for the work that was to take all day. Front and back breaks (recall issue), an alignment issue, a grinding when turning left and a clunk in the back end when stopping and rough idling. I was not told I was not scheduled in until I picked up the truck at the end of the day, after I was the one that reached out to them to see if it was done. It's very inconvenient to arrange my schedule to have them keep the truck all day then find out both times NOTHING was done with it. I feel that I was not treated with respect by Derrik. A simple phone call explaining that they messed up and didn't order parts and can't find the solutions to the issues would have gone along way. But instead he argued with me and gave me lame excuses after another with a condescending attitude. . One of the sales reps heard the entire conversation and was appalled at how I was treated and the situation I've been facing. He followed me out to the parking lot and took the time to listen to me as I was almost in tears. He said they would do his best to personally get to the bottom of this and do his best to make it up to us. I felt listened to and validated. Still don't know how to proceed at this point but as a woman I will never take the truck into them again, my husband will do it. More

Report | Print

Hands down the BEST experience from Logan, and everyone at Kelowna Chev. They went above and beyond to make sure I left happy. If you’re looking to buy a vehicle, Logan is definitely your man! Thank you ag at Kelowna Chev. They went above and beyond to make sure I left happy. If you’re looking to buy a vehicle, Logan is definitely your man! Thank you again for everything! More

Report | Print

Logan is very knowledgeable, helpful and efficient at getting you into the vehicle you want or need getting you into the vehicle you want or need More

Report | Print

Fantastic staff and service from beginning to end. Alvin was incredibly kind, informative and patient, doing everything he could to help make our experience easy and enjoyable. There was never any pressure was incredibly kind, informative and patient, doing everything he could to help make our experience easy and enjoyable. There was never any pressure and he even took the time to explain all our options, plus providing just the right vehicles which would work the best for us, not simply just make do. Everyone we met were so kind and helpful, especially Dave from finances, Joel, Jason and Donna which made the whole experience so much easier and of course Billy the adorable dog helped to push the experience over the top especially each time he needed another cookie from Alvin. Thank you to everyone at Kelowna Chevrolet for being so wonderful to my mother and I as we each purchased our new vehicles. And a special thank you to Alvin for going above and beyond in helping find us our new rides :) More

Report | Print

Sales process was excellent, staff was friendly and not pushy. Unfortunately the Vehicle is disappointing as it has poor build quality and needed to be in for service before 5000kms. pushy. Unfortunately the Vehicle is disappointing as it has poor build quality and needed to be in for service before 5000kms. More

Report | Print

Happy with my new truck I'm very happy with my new Chevy Silverado Custom. Nick was great to deal with, very mellow and not pushy. Was quick and reasonable with negotiations. I'm very happy with my new Chevy Silverado Custom. Nick was great to deal with, very mellow and not pushy. Was quick and reasonable with negotiations. Leah was super friendly and personable in the finance department. There was a couple miscommunications along the way, but Jason and Nick went out of their way to make sure I was happy in the end. Will recommend. More

Report | Print

These guys went above and beyond to suit my needs on my needs on my recent truck purchase I would highly recommend checking them out needs on my recent truck purchase I would highly recommend checking them out More

Report | Print

Amazing Customer Service Kaelinn and the whole Chevrolet staff were very friendly, knowledgeable and Kaelinn went out of his way to make sure that I got the right truck for my Kaelinn and the whole Chevrolet staff were very friendly, knowledgeable and Kaelinn went out of his way to make sure that I got the right truck for my needs laying out all the different options and made it very easy to make the right decision. I highly recommend Kelowna Chevrolet for anyone looking for a new vehicle. I will definitely be back in the future thanks again guys!!! More

Report | Print

Awesome Very friendly staff and excellent customer service I would recommend browsing there products they will certainly make your purchase as painless as po Very friendly staff and excellent customer service I would recommend browsing there products they will certainly make your purchase as painless as possible nice job Kelowna Chevy More

Report | Print

Great Experience Tremendous experience purchasing a vehicle for my wife’ Ray, salesperson was attentive, knowledgeable and easy to work with. Sales manager and Deal Tremendous experience purchasing a vehicle for my wife’ Ray, salesperson was attentive, knowledgeable and easy to work with. Sales manager and Dealer principle went out of their way to ensure satisfaction This is the only way to purchase a vehicle No pressure, just solid advice and congenial environment I will gladly refer friends and clients to experience their style of car buying More

Report | Print