James Logozar | Page 28

True 'Team Approach' to customer retention / satisfaction I've been dealing with Lakewood since April 2001. What keeps me coming back is their extremely professional and dedicated Service Staff. In every vi I've been dealing with Lakewood since April 2001. What keeps me coming back is their extremely professional and dedicated Service Staff. In every visit and for every matter (big or small) Erika, Alphonse, James, Paul and all the rest demonstrate their dogged determination to exceed my expectations and return my vehicle fully repaired with a minimal impact on my schedule. I usually get a call with an update while my vehicle is in service and a follow-up call after I've had it back a few days. Being a 29 year vet of the Sales & Service industry myself, I can appreciate the added value that Lakewood and their committed staff bring to Customer Satisfaction. More

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We just keep coming back to Lakewood Over the years have leased three cars from Lakewood and now just purchased a 2015 Impala. Jim Bell was a very patient sales person, no pressure and we Over the years have leased three cars from Lakewood and now just purchased a 2015 Impala. Jim Bell was a very patient sales person, no pressure and we appreciated that. All the staff we dealt with were very informative and helpful. We were impressed with orientation night and feel confident that we will be taken care of should we ever have any problems with the car in the future. More

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Happy once again. Once again we are treated like family when we come in to the Dealership. We are lucky to have found a place that we like as well as they like us. I c Once again we are treated like family when we come in to the Dealership. We are lucky to have found a place that we like as well as they like us. I cannot see us buying or servicing our vehicles any other place. More

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Was the best new vehicle purchase I have had!! I would like to take this opportunity to thank everyone at Lakewood chev in making the purchase of my new truck a very warm and welcoming experience. I would like to take this opportunity to thank everyone at Lakewood chev in making the purchase of my new truck a very warm and welcoming experience. Right from the start with lucky and Dan in the sales department they worked hard and found the exact truck I wanted. Getting the financing set up with Alliese was a beeze. After the purchase and financing was completed the truck went over to service department for some added accessories to be installed on the truck. Thanks to James, the service technicians and the guys in the parts department for getting everything taken care of for me, a job well done. It was great that all I had to do was pick up the truck when it was done and head out to work. Thanks for the great experience. More

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Great experience It was an amazing service, it felt great that the sales guy was not trying to push the sell on us, on the contrary, he encourage to shop around giving It was an amazing service, it felt great that the sales guy was not trying to push the sell on us, on the contrary, he encourage to shop around giving us tips More

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No others can compare. We have been dealing with the team at Lakewood for more than 15 years now and will not even think of dealing with another Dealership. Everyone over t We have been dealing with the team at Lakewood for more than 15 years now and will not even think of dealing with another Dealership. Everyone over the years have been super and we feel like part of their extended family. All aspects of our vehicle needs have been looked after above all expectations, whether it is a new vehicle or simply in for an oil change. We will continue to use them for many more years. More

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Best Dealership We Have Been To. We have been to this dealership twice now and they are very friendly and not pushy like some. They give great advice and help you find the best vehicl We have been to this dealership twice now and they are very friendly and not pushy like some. They give great advice and help you find the best vehicle for your family or situation. They are fast and effective in the finance department finding the best deal possible. I would absolutely recommend this dealership to anyone. More

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Flexible and Professional I had a very short window of time to get snow tires installed on my daughters Cruze in Edmonton. I was in town from Ontario to help her with some medi I had a very short window of time to get snow tires installed on my daughters Cruze in Edmonton. I was in town from Ontario to help her with some medical treatments and appointments at the Cross Cancer centre. Had an appointment previously scheduled at Lakewood and had to change it at the last minute. Dealt with James Logozar in Service completely via emails, which were promptly answered. Everything from getting a quote to arranging and changing the appointment was done via email and it was very efficient. I arrived at Lakewood and met James who introduced be to the service tech who would be doing the work. I had some quiet time in the waiting room and in short order the work was done. I was on my way back to help out my daughter right on schedule . As a longtime GM customer, I have been in many GM dealerships over the years and this one tops my list for service, cleanliness and friendliness. My hometown dealership could learn some lessons from Lakewood. More

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excellent James is always a pleasure to work with along with the rest of the staff at Lakewood. Very thorough with detail and explanations. Helpful all the time James is always a pleasure to work with along with the rest of the staff at Lakewood. Very thorough with detail and explanations. Helpful all the time. More

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They know your name After 10 year of being in Canada I finally found a dealership where they know your name and put in much effort to know you better so they can interact After 10 year of being in Canada I finally found a dealership where they know your name and put in much effort to know you better so they can interact on your level of feeling and needs. For me it's important that they understand the client, it's the only way to provide the right service. Keep up your approach! John (Jan) Souman More

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