Jaimee Scully

I brought my truck in for service for an engine light and rough running .Jaimee Scully checked it in and told me they would call when they found anything. got a call a few hours later and the tech said it wa rough running .Jaimee Scully checked it in and told me they would call when they found anything. got a call a few hours later and the tech said it was the injectors but he was going to do some more digging. I get a call from jaimee a few hours later and they suggest I change all 8 injectors i agreed and asked her to send me the quote for the work to my email. two days go by and no quote so i call and get her voice mail and tell her i have not received the quote . 2 days later she tells me my truck would be done that day witch was Friday. I got a call at 3pm that there was a problem with the high pressure fuel pump and I informed that i have not even received the quote for the injectors yet and now she wants to add more to my bill . it was at this time i had enough and lost my temper after she told me what the bill was going to be $4700 and change. i told her i have no options at this point you kind of already did the work. she told me it would be ready for pickup in one hour so i went to the dealer and they had me waiting for 45 min and told me there was another problem with wiring harness and they would have to order parts .almost a week later i get a call from the service manager that i would probably need a new engine. that was after they just put almost $5k of service into the truck .this dealer is not worth the time and money only interest in milking every penny out of you . More

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We had some significant work done with our 2019 terrain! Jaimee in service was outstanding, caring and attentive. We are very happy with how Jaimee handled our car. Also Brenda’s follow-up was wonderful! We Jaimee in service was outstanding, caring and attentive. We are very happy with how Jaimee handled our car. Also Brenda’s follow-up was wonderful! We will continue to come to Lakewood! More

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I had my car in to get my winter tires put on . Jaimee was AMAZING ! Her customer service was amazing! So friendly and helpful! Between her and James I always leave happy ! I would recommen Jaimee was AMAZING ! Her customer service was amazing! So friendly and helpful! Between her and James I always leave happy ! I would recommend the service department and sales team to anyone looking for great customer service!! More

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Friendly people, but service is sometimes slow. No other thoughts come to mind, pricing is ok. No other thoughts come to mind, pricing is ok. More

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It starts when you drive thru the door. Meeting one of the service staff, Jamie in particular is a nice way to start the day. She is just so good, courteous and knowledgeable. Pleasure Meeting one of the service staff, Jamie in particular is a nice way to start the day. She is just so good, courteous and knowledgeable. Pleasure dealing with her. And of course the service work always seems to be first rate. Thank you Lakewood. More

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Jamie is efficient, prompt and very good at setting up service needed as well as anticipated. Great for me as a customer service needed as well as anticipated. Great for me as a customer More

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Jaime provide excellent service advice and kept me informed of progress on my vehicle. She explained the work completed and future service needs. informed of progress on my vehicle. She explained the work completed and future service needs. More

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Everyone attempts to please the customers which is often a different goal for some. The end experience is always satisfying. a different goal for some. The end experience is always satisfying. More

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excellent service, very professional, completed everything in a timely manner. To be honest the only thing I dislike about Lakewood Chevrolet is this thing where they push customers to fill out su everything in a timely manner. To be honest the only thing I dislike about Lakewood Chevrolet is this thing where they push customers to fill out surveys which I am aware is a direction from the managers otherwise they don't leave you in piece with all the emails and text messages etc. until you fill one out. More

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Jaimee is always awesome. I had been there on a Saturday for an oil change and a few other things then ended up having issues the following Friday. She knows how important i I had been there on a Saturday for an oil change and a few other things then ended up having issues the following Friday. She knows how important it is for me to have a good vehicle (I look after my grandkids) so got me in right away and as usual they fixed the problem. She keeps me informed regarding price, etc. Great job Jaimee and everyone in the service department. Thanks. More

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