Israel Santiago

Kia of Wesley Chapel will do what I found to be true everything possible to accommodate you. They know car dealerships are a dime a dozen. They are staffed with employees who understand customer service everything possible to accommodate you. They know car dealerships are a dime a dozen. They are staffed with employees who understand customer service is what makes them successful. More

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Isaiah assisted me in finding and test driving one of the cars I had been looking for. I made it clear I was not looking to purchase the same day and he was completely fine with that and still gave me a grea cars I had been looking for. I made it clear I was not looking to purchase the same day and he was completely fine with that and still gave me a great experience. Was not pushy at all and I would definitely consider buying from him / Kia of Wesley Chapel! More

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Went in to trade my 2023 Telluride AWD SX with 11K miles for a newer 2024 AWD SX Prestige. I explained we don't need to waste each other's time, can someone value my trade in asap, I handed my keys over and for a newer 2024 AWD SX Prestige. I explained we don't need to waste each other's time, can someone value my trade in asap, I handed my keys over and thought that process would be started. I was driven to the lot. He encircled the lot for about 5 minutes, with Alex pressing the car alarm to find it. We kept circling the lot and I stated your inventory showed only 4 artic blue, So we just looked for the color and SX rims. The alarm didn't go off, as the battery was dead. We just went back to the dealership. No test drive. So, I said again, the numbers need to work. Where are we with the trade in vs the wanted vehicle? We waited of course to find out, and finally the number's guy comes over. Now, I, of course, understand that even one year apart can be $15K to 20K difference between trade for the same model. I wanted one step up from SX to SX Prestige. The issue is, I went in there with a number for my trade in ($41K), that was an average of reputable websites. They do not honor any we'll pay you $2K above the KBB that was printed on their event flyer. He says we'll offer a lowball of $8K under your ask at $33K (I owe $19K). The new vehicle sticker is $52K. Now, add in "dealership options" at a mind blowing $3992 ( which the number's guy said hard costs are $1400). So I said before you show me any sheets, here is where I'm at again. The trade in, plus military, and loyalty discounts I will happily go as high as $29K difference, after all is said and done. He breaks out the sheet. The difference ended up being $46K!!! I said no reason to waste your time or mine any further. Please return my keys. To over and over, no thanks, keys please. We waited 20 minutes and instead of key 2 a different individual comes over and said we missed this package that was on your vehicle, just give us a few. I said no again, just need the keys. "Missing" a package seems crazy to believe, as the second you put in the VIN or license plate into whatever sytem it shows everything. I again ask repeatedly for my keys. The only reason I got them is I stated I forgot my smart water in the car. Sadly here comes a whole different sheet of numbers and excuses on why they didn't start at the lowest. It didnt matter, my wife was done at this point. We said we were leaving and no thank you. The one manager proceeded to start the sir routine. Give us a few more minutes. I said you showing me a sheet as I'm walking out that went from $46K owed to $35600. Hilarious right? Still not even close to $29K. I said sorry not interested. He followed me out. I stopped him and stated, ya know, I did this before when I was here getting maintenance on my 2020 Kia. Your offer was $9K lower in trade in than at the time Friendly Kia (now Ken Ganley) for the exact same vehicles and options. Take care. We left. Please don't go here for anything but maintenance if necessary. There are plenty more Kia dealerships out there. More

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George Ryan was great; knowledgable even though the dealer sells very few EV6s. Israel Santiago was easy to work with in negotiations. John Carver was quick and chill in the final signing process. I dealer sells very few EV6s. Israel Santiago was easy to work with in negotiations. John Carver was quick and chill in the final signing process. I didn't even realize initially, but this is my second purchase from Morgan Autogroup. This dealership was a better experience than the first. More

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I Just purchased a new Kia Sorento SX at Kia of Wesley Chapel; great experience. My Sales Advisor George Ryan, Was excellent. No pressure whatsoever. And the manager, Luis was excepcional. I Will recomme Chapel; great experience. My Sales Advisor George Ryan, Was excellent. No pressure whatsoever. And the manager, Luis was excepcional. I Will recommend Kia of Wesley Chapel, to my friends and family. More

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Beautiful Dealership, was nicely renovated, good selections to choose from. Sales staff was amazing; loved working with Ismael Tiburico. He was very knowledgeable of all kia products, he listened selections to choose from. Sales staff was amazing; loved working with Ismael Tiburico. He was very knowledgeable of all kia products, he listened to EXACTLY what we wanted and took us right to it. He show us a few others, but we went back to our first choice. He was very personable and had us laughing and enjoying the entire experience. What we loved as well was his ability to eliminate the back and forth negotiating, which is our most dreaded part of buying a car. Ismael has been with this dealership for many, many years and we knew we were in good hands. The floor manager Israel S. was amazing as well. Always coming to check on us, making sure we were happy. Our wait for the finance signing was minimal and Ismael got us in quickly. Alejandra P. remembered us from our last car we purchased thru them years ago! Alejandra was very pleasant, thorough, answered all questions AND got us out in record time! Oh, she was bilingual...and so was Ismael and Israel! A truly fun group of people. This is our 4th Kia purchase; the last 2 from Kia of Wesley Chapel. Best experience ever and we will definately be back to see them again! More

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George went out of his way to help us. In our new car purchase. He even picked us up at the airport and stuck with us for hours as we figured out financing with my husband in another state In our new car purchase. He even picked us up at the airport and stuck with us for hours as we figured out financing with my husband in another state. More

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To say that Israel went above and beyond throughout our entire experience would be putting it mildly. He served us with such consideration and care!! We also received an awesome experience with George! entire experience would be putting it mildly. He served us with such consideration and care!! We also received an awesome experience with George! More

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This place is clean. The workers are friendly, I felt like they genuinely wanted to help me, and that’s how you have longevity with your customers. Shout out to Shawne my The workers are friendly, I felt like they genuinely wanted to help me, and that’s how you have longevity with your customers. Shout out to Shawne my sales guy who really was personable, and didn’t make me feel pressured More

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Very professional, clean and well managed. Sharp presence. Excellent customer service and courtesy. Time sensitive during purchase. Just simply excellent. Sharp presence. Excellent customer service and courtesy. Time sensitive during purchase. Just simply excellent. More

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