Heather Goodrich
Heather Goodrich at Fred Anderson Toyota of Charleston
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Heather Goodrich

Assistant Service Manger

Fred Anderson Toyota of Charleston

2100 Savannah Hwy
Charleston, SC 29414

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27 Reviews
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27 Reviews

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27 Reviews of Heather Goodrich

January 31, 2024

Dealership Rating
Employee Rating

Justin did an excellent job of assisting us with the purchase of our Grand Highlander and helping with the technology and set up of the vehicle. Give a great big shout out to Justin. Thanks Dale More

by dlinker279
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Elrod

Jan 31, 2024

Fred Anderson Toyota of Charleston responded

Congratulations on your new vehicle, Dale. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Justin was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

January 06, 2024

Dealership Rating
Employee Rating

Great dealership! The employees were very nice and knowledgeable. The waiting area is clean and every time an employee passed they were smiling and ready to answer any More

by mcscanl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Parker, Chivas Porter, Leroy Jones Jr. , Elizabeth (“Liz”)

Jan 08, 2024

Fred Anderson Toyota of Charleston responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

March 12, 2023

Dealership Rating
Employee Rating

Courteous, knowledgeable, and very professional! They go above and beyond to take care of the customer! Thank you! More

by yabby1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2023

Fred Anderson Toyota of Charleston responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

July 05, 2022

Dealership Rating
Employee Rating

Professional employees, great customer service, and excellent work done to vehicle. I liked the video of my car that was sent to me. More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 05, 2022

Fred Anderson Toyota of Charleston responded

Lisa, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

June 10, 2022

Dealership Rating
Employee Rating

Fred Anderson Toyota of Charleston does take the act of servicing their clients seriously and follows through with such a commitment for their customers. I am confident in my personal experience with each More

by jackielee.jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2022

Fred Anderson Toyota of Charleston responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

May 05, 2022

Dealership Rating
Employee Rating

Excellent Service. ...Everyone is nice and professional. Please look in to providing shuttle service to all low country/tri-county area. Thank you More

by tejb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Cooks, Chivas Porter, Leroy Jones Jr. , Crissie Rice....Excellent service!

May 06, 2022

Fred Anderson Toyota of Charleston responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

December 10, 2021

Dealership Rating
Employee Rating

As soon as I pulled in for my appointment, I was greeted with a smile. Everyone was very professional and kind. More

by Bonniemckin12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chivas Porter, Leroy Jones Jr.

Dec 13, 2021

Fred Anderson Toyota of Charleston responded

Thanks for the kudos, Bonnie. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

May 26, 2021

Dealership Rating
Employee Rating

Just had my Truck serviced and a recall repair performed at the dealership and was highly impressed with their professionalism,promptness how all functions of the process were completed More

by mafair23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 28, 2021

Fred Anderson Toyota of Charleston responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

April 17, 2021

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Employee Rating

Arriving at 7 AM and being able to leave my car with my advisor and get the shuttle at 7 AM. I was back at work by 7:10 AM. Incredible service!!! More

by wes.mckenna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 20, 2021

Fred Anderson Toyota of Charleston responded

Wes, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

September 05, 2020

Dealership Rating
Employee Rating

Just the best experience, fast service, professional and they even clean the car! Every visit is excellent, the waiting area is clean, comfortable and before covid they even had coffee and snacks. More

by Nita48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 08, 2020

Fred Anderson Toyota of Charleston responded

Thank you for putting your trust in Fred Anderson Toyota of Charleston! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

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