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Heather Cullen
Refer Me
928 Reviews
Dealership Experience
10 yrs, 9 mos
Industry Experience
19 yrs, 1 mo
Languages Spoken
English
928 Reviews
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928 Reviews of Heather Cullen
June 20, 2024
The technicians at this location have the worst attitude. I arrived before my appointment and I was told they couldn't find my appointment. They tried to charge me for an inspection when I'm doing them a fav I arrived before my appointment and I was told they couldn't find my appointment. They tried to charge me for an inspection when I'm doing them a favor by having them look at the repairs after I was rear-ended and had it repaired by the at-fault party. I was told that they don't make that decision after the lease is completed when I was told different by the rep at Honda Financial. Then today, I call to question why my tires are already worn down at less than 24,000 miles, and after being transferred four times, I spoke with the rudest man in the service department. He told me that the tires will get maybe 25,000 miles and the warranty on tires is a business tactic to sell more tires. I called another dealership and was explained WHY my tires are worn at this mileage and it made perfect sense. This is unacceptable if you want repeat business, but maybe you don't care about customers. I will not do business with this location again. More
by hswright95
Verified Customer
Helpful 
June 20, 2024
Clean, Helpful, and Busy Honda location. Busy is not bad, it just means that people are coming back to this business because of a past good experience. Busy is not bad, it just means that people are coming back to this business because of a past good experience. More
by xtexans
June 19, 2024
Heather was polite, courteous, and very good understanding the requirements of my work order. I felt comfortable with our discussion, and I fully trusted her knowledge of what work was required understanding the requirements of my work order. I felt comfortable with our discussion, and I fully trusted her knowledge of what work was required and being very attentive to details. I look forward to dealing with Lou Sobh's Service Department to keep our 2 Honda CRV's in top working condition. . More
by fzents
Other Employees Tagged: Jimmy Harris, Talin Coester, Adam Gurrerui
June 17, 2024
The dealership is close to my home and so is my choice for service. The service staff is great but the dealer/service waiting area is lacking in space and amenities. for service. The service staff is great but the dealer/service waiting area is lacking in space and amenities. More
by codydavis07
June 17, 2024
Extremely good experience, servicing was done within time , good waiting area, very helpful staff, no complaints , good waiting area, very helpful staff, no complaints More
by ketan_more
Other Employees Tagged: Jimmy Harris, Talin Coester, Ryan Esloon, Adam Gurrerui
June 14, 2024
Heather C. was great as always. Worked me in quickly, finished the work in a timely manner, and explained the service performed and upcoming maintenance schedul was great as always. Worked me in quickly, finished the work in a timely manner, and explained the service performed and upcoming maintenance schedule. I highly recommend Lou Sobh Honda service dept. More
by strevelc
June 13, 2024
Best Honda dealer by far! Excellent customer service and knowledgeable, friendly and curteous staff! Honest and truly caring to all their Honda customers! Excellent customer service and knowledgeable, friendly and curteous staff! Honest and truly caring to all their Honda customers! More
by cheryl.mason2024
Other Employees Tagged: Jimmy Harris, Talin Coester, Ryan Esloon, Adam Gurrerui , Joseph Allen
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