Harry Sugarman

Colin Grindly took us for the test drive because Ken Lucas had to leave shortly after showing the car. Neither knew much about this mild hybrid, but we had already done our research. Colin was pleasan Lucas had to leave shortly after showing the car. Neither knew much about this mild hybrid, but we had already done our research. Colin was pleasant and Ken was terse and unhelpful. While purchasing the CPO 2021 GLS450, I asked Ken for a copy of the last maintenance shop record and and he said it was policy not to give such records. He said everything was on Carfax. So I asked why was an airbag just replaced. He then gave me the shop record with no mention of an airbag. Financer Harry tried rushing thru signatures, then spent a boringly long time on extended warranties, prepaid maintenance, tire protection. He failed to have our bank draft faxed with both sides, so that snarled financing for a week. Concierge Brandon was polite and showed us features of the car. However, he could not explain how the anti-theft features worked and promised to call and tell us. After a week of no callback, I phoned Brandon and told him how it works. He did help us through programming the homelink feature because the instructions in the manual were in error. We love the car - the staff was average to disappointing in their performance. More

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I appreciated the professional appearance of the staff, backed by knowledge of the product. An excellent experience with great follow-up. You can tell customer service is a priority. Well done. backed by knowledge of the product. An excellent experience with great follow-up. You can tell customer service is a priority. Well done. More

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Fantastic dealership. Everyone is exceptionally professional. I would highly recommend them for a new or used vehicle. Everyone is exceptionally professional. I would highly recommend them for a new or used vehicle. More

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This is our third car purchase from Mercedes-Benz of Bonita Springs and our second with wonderful Anthony Demosthenis, who goes above and beyond to serve his customers. Harry Sugarman of the MBBS team w Bonita Springs and our second with wonderful Anthony Demosthenis, who goes above and beyond to serve his customers. Harry Sugarman of the MBBS team was also a pleasure to work with on the final transaction--also our second with him. Anthony has made sure we'll stay with MBBS as happy owners and drivers, and we're very appreciative of this superstar for the brand and the dealership! More

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We have purchased several vehicles from this location and would never consider going anywhere else. From sales to service everything is top notch. would never consider going anywhere else. From sales to service everything is top notch. More

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Ken was very knowledgeable regarding the car and able to answer all our questions. He was a pleasure to deal with exceeded our expectations. Having purchased various Mercedes vehicles in the past I can h answer all our questions. He was a pleasure to deal with exceeded our expectations. Having purchased various Mercedes vehicles in the past I can honestly say this was the best buying experience we have had. More

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Visited 3 Mercedes dealerships. Ken most professional and courteous. Would definitely recommend him. Answered all questions. Ken most professional and courteous. Would definitely recommend him. Answered all questions. More

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Anthony is awesome, a wonderful buying experience. This was the 1st of many more purchases. This was the 1st of many more purchases. More

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Frank DeLuca was a pleasure to work with. Would readily recommend to others. Very knowledgeable and he gets the job done. Thanks! Would readily recommend to others. Very knowledgeable and he gets the job done. Thanks! More

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Kenneth Lucas did a outstanding job. Made the whole process of buying the car smooth and easy. Best sales person ever. Made the whole process of buying the car smooth and easy. Best sales person ever. More

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