Graham Townsend

I had the pleasure of purchasing a 2021 Explorer Limited from Erinwood Ford. When I arrived I was greeted by Martin Menzies and Matt Trueman. Martin Menzies proceeded to assist us. He was very friendly a from Erinwood Ford. When I arrived I was greeted by Martin Menzies and Matt Trueman. Martin Menzies proceeded to assist us. He was very friendly and helpful. He proceeded to show us the vehicle and allowed us to test drive it while he appraised my trade in. He went over the various features of the vehicle with us. He introduced us to Ali Sharafeldin who appraised our vehicle- we agreed on a price and moved forward with the purchase. Martin introduced us to Adam Pellegrin who assisted us with the bill of sale. He went over the extended warranty options with us and answered all of our questions. As a result, we moved forward with the extended warranty on the vehicle. Martin was very accommodating with the delivery date for the vehicle. He had it ready as promised. The vehicle was delivered in pristine condition to us. We had a wonderful experience with Martin Menzies, Adam Pellegrin, Ali Sharafeldin, Matt Trueman and Graham Townsend. Great team effort and professionalism was shown by the Erinwood Ford Team. I would highly recommend them to anyone looking for a Ford vehicle. All the best, Anna More

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We have been leasing vehicles from Erinwood Ford for many years now, with Graham being our Sales Representative. Graham is one of a kind. He's extremely knowledgeable and I love that he is a straight shoot years now, with Graham being our Sales Representative. Graham is one of a kind. He's extremely knowledgeable and I love that he is a straight shooter, and tells it like it is. He very quickly gained our trust from the first time we leased a vehicle. Graham always has our best interest at heart, and has always gotten us the best deal anytime we've purchased or leased. He has also and made the process so easy and streamlined each time. Graham is our go to person for us when we think about a new vehicle. Additionally, Graham extends his relationship beyond the transaction, making a point of checking in from time to time to see how things are, and always stops by to say hi if he sees us at the dealership for a service appointment. Shout out to Carol in Finance and the Service Team who are great as well! It's employees like Graham, Carol and the Service team that will ensure we are always Erinwood Ford customers! More

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I can honestly say it's the first time I felt that a car dealer actually had my best interest at heart. I spent the last few weeks visiting many different dealerships and most either tried to rush me in to dealer actually had my best interest at heart. I spent the last few weeks visiting many different dealerships and most either tried to rush me in to a decision and pressure me in to vehicles I had no interest in. Martin Menzies was amazing and gave me many options that other dealers weren't capable of or willing to. More

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Amazing! I've been going to this dealership for the last 12 years with Graham being my sales person. Graham is very knowledgeable and will tell you how it is. I've been going to this dealership for the last 12 years with Graham being my sales person. Graham is very knowledgeable and will tell you how it is. He has gotten us the best deal every time and has made each experience smooth and easy. Mike and Martin are also very knowledgeable and easy to speak to. They are able to answer any questions I have and have made the process easy as well. Such kind people and it really shows in the work they do and the help they give. This is my dealership for life! More

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Great helping me secure my dream car! Highly recommend going here. Martin was professional and provided excellent service! Highly recommend going here. Martin was professional and provided excellent service! More

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My family and I have been with them for as long as I can remember. The staff is incredibly friendly, and their customer service is top-notch. From the moment you walk in, they make you feel at home, treatin remember. The staff is incredibly friendly, and their customer service is top-notch. From the moment you walk in, they make you feel at home, treating you like part of their Ford family. I highly recommend them to anyone shopping for a car or inquiring about a vehicle. Martin Menzies is my personal favorite, as he’s been my sales advisor. I'd also like to give a shoutout to Graham Townsend, Matt Trueman, Chevon Jackson, and Ali Sharafeldin – awesome guys! More

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Great experience dealing with Graham again. He found me a great deal on the car I wanted. Win win. He found me a great deal on the car I wanted. Win win. More

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Great service all around - from Graham Townsend doing his best to assist me in getting the car that matched my needs to Claudia Santos-Viera’s efficiency in Finance up yo Brad Cruikshank checking in at the v best to assist me in getting the car that matched my needs to Claudia Santos-Viera’s efficiency in Finance up yo Brad Cruikshank checking in at the very end. Thanks so much! More

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I had an excellent experience buying my car. The customer service was great. I would definitely go back! The customer service was great. I would definitely go back! More

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We have bought 20 + vehicle here and we are always treated very well by a great staff treated very well by a great staff More

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