Gibson Freter

Worst dealership in Tulsa OK. Do not treat people fairly and will lie to cheat you out of your promised trade amount. And then telling you if you like your car, don't worry about Do not treat people fairly and will lie to cheat you out of your promised trade amount. And then telling you if you like your car, don't worry about the details. Just drop it and move on. More

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The JNT service department is organized, efficient, and friendly. I've serviced 2 Tacomas and now 2 Tundras at JNT. From the greeting to the pickup, you will find a well -oiled machine. Auston F. is abo friendly. I've serviced 2 Tacomas and now 2 Tundras at JNT. From the greeting to the pickup, you will find a well -oiled machine. Auston F. is above average in both his customer focus and his technical expertise. Auston is patient and listens to all of my concerns about the vehicle. A shout out to the technicians behind the scene that do their job. They found a squeak on my last Tundra that was driving me insane as an example. Work with Auston and you won't be disappointed. I also just bought my first brand new Toyota through the Sales Department. I would give 10 stars if I could. My Sales experience was above even my expectations. Danny Hill and Gibson Freter had excellent customer focus. From the initial inquiry to after the sale service, they both focused on me as the customer. Highly recommend working with them directly. I am a JNT service customer for life as long as this standard of customer service remains. More

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I found this dealership online and found they had what I was looking for. I had them reserve a vehicle for me as I live out of state. I show up test drive the vehicle and decide to move forward. First I was looking for. I had them reserve a vehicle for me as I live out of state. I show up test drive the vehicle and decide to move forward. First I was in my opinion after doing research, severely low-balled on my trade in. Then had to wait for much longer than I should have for finance. They tried to get me to finance through a different institution than I had already told them I wanted. Anyway, I drive away in the new vehicle back to my state. A couple days later I was reviewing the invoice and noticed that one of the Dealer Installed Options was included in the price but not included on the vehicle. I contacted Eric to see if we could get this corrected but he told me I got such a good deal they would not refund my money for this option. I then contacted his sales manager who never would get back with me. Clearly they don't care about you after you leave their lot, so therefore I would not recommend this dealership to anyone. This is not how you treat customers if you want repeat business from them. I feel I am being generous with giving them 3 stars. More

by BHAWKINS77 Verified Customer Verified Customer

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Great service. I buy all my cars here and service them all here. Always very quick I buy all my cars here and service them all here. Always very quick More

by zanefreter Verified Customer Verified Customer

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Showed us very nice cars and listened to what my wife wanted. Found the new Venza. Great car. Toyota is dumb for discontinuing this car. wanted. Found the new Venza. Great car. Toyota is dumb for discontinuing this car. More

by WOODMAN424 Verified Customer Verified Customer

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We loved working with Jacob Jennings! He really knew his stuff about the Toyota brand and all the different features of the vehicles. My wife wanted a specific car and trim package and he He really knew his stuff about the Toyota brand and all the different features of the vehicles. My wife wanted a specific car and trim package and he made it happen. More

by FLETCHER7 Verified Customer Verified Customer

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Communication from the dealership sucks. I couldn’t get a response from anyone. Even after leaving a 1-star review on Google. I had to go up there to speak with someone in person. It was the I couldn’t get a response from anyone. Even after leaving a 1-star review on Google. I had to go up there to speak with someone in person. It was the only way I could get somewhere with them. More

by SHERRILANNING Verified Customer Verified Customer

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Excellent service as always. Greeted and made to feel important and updated on what was going to be done with the truck. Greeted and made to feel important and updated on what was going to be done with the truck. More

by jas_ruth Verified Customer Verified Customer

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Pleasant comfortable experience overall and associate was knowledgeable and accommodating . Facility was exceptional and inviting. knowledgeable and accommodating . Facility was exceptional and inviting. More

by DRJCARABELLO23 Verified Customer Verified Customer

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Mychal Zambrano was awesome to work with! He got our deal done in no time! I’ll buy every vehicle from now on from Jim Norton! They did exactly what they promised and then some!! We got the He got our deal done in no time! I’ll buy every vehicle from now on from Jim Norton! They did exactly what they promised and then some!! We got the exact 4- Runner we wanted! Thanks again Mychal and Jim Norton Toyota!! More

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