Gary McCulloch

Capital Toyota, Inc. responded

James, we are truly sorry for the experience you had at our dealership. What you described does not reflect the level of service or respect we strive to provide for every guest, and we sincerely apologize for the confusion regarding your prepaid 40k service and the wait you experienced. Prepaid services should always be honored as promised, and we want to make sure your service is handled correctly. We also appreciate your feedback about our team and every guest should be greeted promptly and have access to a manager when needed. We would like the opportunity to make this right. Please ask for our Service Manager on your next visit so we can personally assist you and begin earning back your trust.

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team and enjoyed our service and waiting area. Providing friendly, professional service is always our top priority. We appreciate your feedback and your business—thank you for choosing Capital Toyota! We look forward to welcoming you back again.

Capital Toyota, Inc. responded

Thank you for sharing your experience! We’re glad to hear our team was prompt and efficient with your service. We understand that navigating a new dealership can be a little confusing at first, and we truly appreciate your patience. We’ll make sure to provide even clearer guidance for first-time visitors so your next visit is seamless from start to finish. We look forward to serving you again!

Capital Toyota, Inc. responded

Thank you, Kenneth, for the wonderful review! We're so glad to hear you experienced great, fast, and professional service from our team. We appreciate your kind words and are delighted you would recommend us to your friends. We value your business!

Capital Toyota, Inc. responded

Thank you for sharing your feelings with us. We never want any of our guests to feel unheard or discouraged from leaving an honest review. Your experience and feedback are very important to us, and we’d love the chance to better understand what happened so we can make it right. Please reach out to us directly at 423-892-0661 so we can listen and work toward a resolution.

Capital Toyota, Inc. responded

Thank you so much, Eric! We’re truly honored by your kind words and thrilled to hear that our service team went above and beyond to support you. It means the world to us that you felt cared for and accommodated and especially when it came to your schedule. We believe in treating every guest like family, and knowing our entire staff made you feel welcomed and supported is exactly what we strive for. Thank you for being a part of the Capital Toyota family

Capital Toyota, Inc. responded

Thank you for sharing your feedback. We understand how important it is to feel confident with your purchase, especially when it comes to tires and alignment. Please reach out directly to Gwen or our Service Manager at your convenience—we’d love the opportunity to work with you and make sure your vehicle is perfectly aligned and cared for. Your satisfaction is very important to us!

Capital Toyota, Inc. responded

Hi Ben, Thank you so much for the kind words! We love hearing that you experienced clean, quick, and courteous service that’s exactly what we strive for every day. Our team works hard to keep our guests informed and comfortable, and it means the world to know that came through during your visit. We appreciate you choosing Capital Toyota and look forward to serving you again!

Capital Toyota, Inc. responded

Hi Larry, Thank you so much for your kind words! We’re thrilled to hear that our team has been friendly and fast in taking care of your truck. Providing quick and excellent service is always our goal, and we’re glad to know we’ve met your expectations! If you ever need anything in the future, don’t hesitate to reach out. We’re here for you!

Capital Toyota, Inc. responded

Thank you so much for your continued trust in us—for both your purchase and ongoing service visits. We're so glad to hear that you've consistently experienced prompt and professional service. That means the world to us. We also appreciate your honest feedback about pricing. We understand that vehicle maintenance is an investment, and we’re always looking for ways to provide greater value for our guests. We’ll be sure to pass your thoughts along to our team as we continue working to serve you better. Thanks again for being part of the Capital Toyota family—we’re always here when you need us!