Garry J. II

Excellent sales deals. Expecting better customer's complaints handling and support from Mc Grawth service department Expecting better customer's complaints handling and support from Mc Grawth service department More

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Great service and I didn't feel pressured to buy. Garry came in to work with me on his day off and was awesome! Would definitely recommend buying a vehicle from here if you want to feel safe and secu Garry came in to work with me on his day off and was awesome! Would definitely recommend buying a vehicle from here if you want to feel safe and secure. Love my almost new 2021 honda accord!! More

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Garry is the man, really appreciate his expertise, he was able to answer all questions. overall great experience at mcgrath. Brandon in finance was also professional and knowledgable. able to answer all questions. overall great experience at mcgrath. Brandon in finance was also professional and knowledgable. More

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Gary was the best to work with! Made the process enjoyable and took the time to get to know me. I would recommend him to anyone looking to buy a vehicle and not deal with all the ex Made the process enjoyable and took the time to get to know me. I would recommend him to anyone looking to buy a vehicle and not deal with all the extra fluff More

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Dealership at McGrath Honda was good overall. Traded in a used car for a used car. What I really liked about the sales experience: 1. I was able to talk to someone whenever I called their Traded in a used car for a used car. What I really liked about the sales experience: 1. I was able to talk to someone whenever I called their listed Google phone number. 2. I was greeted by the sales people at the entrance and inside and was attended to about my needs each time I visited. 3. The sales guy that I worked with (Garry) was very professional, laid back, and less pushy than other sales guys I’ve dealt with. He listened very attentively and provided very realistic expectations. He went the extra mile as to even get the car I wanted to test drive ready through the rain, and allowed me to take a look at the car in their garage while it was raining. 4. The dealer was able to beat my credit union pre-approval rate, which was actually surprising! (Given my rates from the Union was competitive). 5. Sales guy sent a follow-up email to check on how I’m doing a week after the sales, which signifies great professionalism. 6. Being able to share documents via text message in realtime. 7. Hospitality. Says guy (Garry) went the extra mile to provide us bottles of water as we waited. Not much, but was appreciated. Where I think there is room for improvement: 1. Any vehicle you call to inquire availability, you’ll get the “people have been asking about it” line, creating a false sense of urgency. All dealerships do it. It’s unnecessary. 2. Trying to sell you another vehicle other than the one you called to inquire about. If I called asking about a specific vehicle, it means that I checked the other vehicles as well. But I guess this comes with the sales territory. 3. Providing suggested monthly payments and loan terms without showing what rates were used for the calculation. I would rather you showed possible scenarios of interest rate range to go with credit score range. Finance guy was not pushy after I explained what I was looking for. 4. Lowballing on trade in value. Expected of all dealerships. Finance guy eventually “worked” to accept my realistic counteroffer. 5. Thorough detailing of vehicle being bought. Not a big deal. I was expecting dealer to at least clean all the nukes and crannies when they said they were “detailing” the car while the finance phase was ongoing but it turned out to be just a standard car wash. Previous owner had dogs some shedding was noticeable in all imaginable spaces. 6. Filling up the gas tank of purchased vehicle. Not a biggie but would be notice to have. 7. My pet peeve: lack of encryption or firewall to access electronic copies of signed documents via email. After electronically signing all documents, you receive a link via email to download customer copies. Although these signed documents contain sensitive info such as your SSN and personal identification information, there is no firewall on the link to prevent someone with access to your email to download the information using the link. Dealer provided option for paper copies and recommended not to click on the link to download the signed contract documents. I think it should be addressed in the future to protect consumer information. 8. The usual paint and extended warranties that dealers try to sell you. Sales and finance guys were not pushy put you could tell they tried. Overall I’d say it was a good experience! More

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We had a good experience working with our salesman Gary Jackson. Very helpful and responsive! Definitely recommend. Jackson. Very helpful and responsive! Definitely recommend. More

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I loved my overall experience at this dealership. Garry has been amazing, so humble and understanding. I has read some great review before visiting and I got to know why. They are very serious about Garry has been amazing, so humble and understanding. I has read some great review before visiting and I got to know why. They are very serious about closing the deal and provide really good discount. I would recommend them to anyone looking for good car with good deal. Thanks Garry, Aldo, Mario and Qasim. More

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Overall, Honda McGrath of St. Charles is a great dealership with plenty of inventory so I was not worried about them selling out of the car and color I wanted. Garry helped me out Charles is a great dealership with plenty of inventory so I was not worried about them selling out of the car and color I wanted. Garry helped me out and I test drove a new civic on a Friday and let him know I was test driving a couple cars that day so wasn’t going to make a purchase that day and he respected that and still gave me great customer service! Went in the following Monday night to buy a civic. Garry was helpful and explained every step of the car buying process and kept me updated on everything that he was doing. It might have been more crowded than usual for a Monday but it took over 4 hours to drive off in the car. When I got to financing, they tried to sell me gap insurance even though I was putting down a large down payment. Once I pointed that out, he agreed I didn’t need gap insurance. I just felt that was a little deceptive trying to get me to purchase additional coverage they knew I didn’t need. But he also noticed the APR was higher than it should be so he got that fixed which I appreciated. More

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I LOVE the unbelievable customer service at McGrath Honda in xx. Charles. That's why I bought 2 cars there. Garry was amazing! in xx. Charles. That's why I bought 2 cars there. Garry was amazing! More

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This was the first time I purchased a car from someone other than a person I knew. Gary was my salesperson and I can't say enough good about him. He was knowledgeable and didn't push me one way or the o other than a person I knew. Gary was my salesperson and I can't say enough good about him. He was knowledgeable and didn't push me one way or the other. He was patient and let me make the decision that was best for me. They were real busy the day I went and Gary was such an all around nice guy it made the time fly by. I would definitely recommend Gary if you are in need of a car. He was awesome! I also worked with Christian in finance. He was awesome too! He presented all my options and worked to get me the best rate. He explained warranties but was not pushy about it. He was a nice guy. He helped to make my buying experience a good one. I briefly talked with Lanell the sales manager. I didn't think at one point the sale was going to happen and he assured me all would be ok and it was. I really did get the feeling they were all working for me. I am so grateful all worked out. I LOVE my new car. More

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