Frank Pagliario

Had taken Rogue for free brake inspection April 16. Rear brakes needed urgent servicing. Service department estimated 1.5 hours to complete work. Vehicle was ready at the exact estimated time. Also Rear brakes needed urgent servicing. Service department estimated 1.5 hours to complete work. Vehicle was ready at the exact estimated time. Also honoured 15 % coupon sent to my email. Friendly and professional. Allowed my epileptic dog whom cannot be left home inside premises which reduced anxiety. Vehicle was fixed and also exterior was thoroughly washed. This is a substantial improvement from one of the previous servicing two years ago when a different service advisor lied saying that my wife’s Infiniti EX35 2008 had a leak in the steering column and costs to replace would not be worth it for the car of this age and also hinted it should be sold. So for two years I monitored my wife’s vehicle, inspecting for leaks and the brake fluid level and not ONE drop of brake fluid leakage was detected (please advise if the service receipt is required by Nissan for review which states the purported leak). To this day, my wife’s car drives impeccably. As a result, I refrained from using this dealership for oil changes and seasonal tire swaps for past two years. This most recent service was a welcome improvement to the past services during which I have had to wait extended time for simple oil changes and tire swaps. Here is an example where a technician can drain the oil while changing the tires and save time and save a client money and give an incentive for repeat visits. Thank you and keep it up. Two suggestions for client service improvement is to take in the vehicle into the garage within 5 - 7 minutes of key handover, and deliver services by the promised time, and time spent should be appropriate to the nature of the work performed. More

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Great service. Have been servicing my car there since 2019 and have not had any issues with therir service Have been servicing my car there since 2019 and have not had any issues with therir service More

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I purchased winter alloy rims for my snow tires at the St. Catharines Nissan dealership. Service Manager, Frank Pagliario, looked after the rim install, tire changeover and tire storage for me. Frank was St. Catharines Nissan dealership. Service Manager, Frank Pagliario, looked after the rim install, tire changeover and tire storage for me. Frank was courteous, friendly and charged me a very fair total price. I got value very good value for dollar. General Manager, Chris Rose, stopped by inquire if all was good and that I was satisfied. Thanks to you too, McKayla! I will be back to this Service Department. More

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