Frank Luciano
Frank Luciano at Fair Oaks Ford
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Frank Luciano

Service Advisor

Fair Oaks Ford

2055 W Ogden Ave
Naperville, IL 60540

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5.0
13 Reviews
5.0

13 Reviews

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13 Reviews of Frank Luciano

October 28, 2024

Dealership Rating
Employee Rating

Once again, Fair Oaks and especially Frank Luciano save the day. Took my car in for issue. Ended up being catalytic converter problem. Thank goodness it was covered. Work could not be completed that Friday More

by Kkthollander
Service Price Transparency
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Recommend Dealer
Yes

January 09, 2024

Dealership Rating
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I only trust fair oaks ford to work on my vehicle they're honest fair and I can always count on getting my vehicle fixed and back on time. EVERY TIME! Keep up the excellent service! More

by luckylady102163@gmail.com
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Mazurek, Mark Benakovich

January 06, 2024

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Employee Rating

Rich was outstanding to work with. Would recommended him to anyone looking to purchase a car. Made the whole process go smoothly! More

by gianna.garson
Sales Price Transparency
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Recommend Dealer
Yes

May 15, 2023

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Have always v done business with Webb ford,,,, had problems with there service department and with some young salesman.. called Fair Oaks and within 45 mins were in a new car,,,, Took my escape there More

by Jolietjim0565
Service Price Transparency
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Recommend Dealer
Yes

March 09, 2023

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Service was great. Very welcoming and professional. Not many dealers can measure up to Fair Oaks Ford. Mark S. in service as well as the rest of the team, make you feel More

by FJB
Service Price Transparency
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Recommend Dealer
Yes
Mar 12, 2023

Fair Oaks Ford responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 04, 2023

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Employee Rating

Frank Luciano was friendly and very helpful with many of our visits and services through the years. . More

by rpseudo
Service Price Transparency
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Recommend Dealer
Yes
Mar 07, 2023

Fair Oaks Ford responded

Hi, we are happy we could make your experience a positive one! Safe travels!

March 01, 2023

Dealership Rating
Employee Rating

Fair Oaks Ford is my number one place to go too! Serafin Castelan has been an awesome salesperson and was up fron and honest when purchasing my new Ford Edge. John Mazurek in service has always been More

by suzyq5858
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 06, 2023

Fair Oaks Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

February 24, 2023

Dealership Rating
Employee Rating

Frank was very thorough and helpful. .Speedy service and done right. Would recommend Fair Oaks Ford More

by jimcentury
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Gallagher

Feb 28, 2023

Fair Oaks Ford responded

We are happy we could make your experience a positive one! Thanks again for the recommendation, and have an amazing day!

February 23, 2023

Dealership Rating
Employee Rating

They take great care in the service department! !!! Very friendly and they remember your name. They explain everything and easy to work with! More

by Meto
Service Price Transparency
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Recommend Dealer
Yes
Feb 26, 2023

Fair Oaks Ford responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 02, 2023

Dealership Rating
Employee Rating

I had the very best experience this week. Frank was so professional and helpful - they drove me home after learning about unexpected repairs and then delivered my car when it was done!! More

by Alzucco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The young man who drove me home was excellent

Feb 05, 2023

Fair Oaks Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fair Oaks Ford! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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