Fern Turpin

honest and friendly staff. The entire team treats you fairly and with respect. I feel like a friend going to this dealership rather than just a customer. if there is an iss The entire team treats you fairly and with respect. I feel like a friend going to this dealership rather than just a customer. if there is an issue they work with you to resolve it and always follow-up to make cerain you are satisfied. More

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Turpin has an Incredibly helpful, knowledgable, and attentive sales staff. Andrea especially made sure that we were able to buy the car we wanted, navigating an often challenging process of buying an E attentive sales staff. Andrea especially made sure that we were able to buy the car we wanted, navigating an often challenging process of buying an EV when rare and desirable EVs were arriving pre-sold. She has a good sense of humour and a solid knowledge base. Highly recommended. They have an even more incredible service department. How often do you see the owner sitting and working right in the service department. The quality of Turpin’s service staff is the primary reason we continue to buy Kias. More

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This is the second vehicle that I have bought from Turpin Kia, and I always recommend them when asked about my experience. The sales process was totally stress free and Andrea was a joy to work with. The s Kia, and I always recommend them when asked about my experience. The sales process was totally stress free and Andrea was a joy to work with. The service department is by far the best one I have ever worked with. The staff is always courteous and helpful. More

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I need to express my heartfelt THANK YOU to Fern, André Smith (Sales Mgr), Mike Peters (Sales), Andrea and Vicki, at Turpin Kia, in Carleton Place. Their understanding and assistance, when my car died last Smith (Sales Mgr), Mike Peters (Sales), Andrea and Vicki, at Turpin Kia, in Carleton Place. Their understanding and assistance, when my car died last Thursday night (when I was leaving for Toronto, then Cambridge, Hamilton, and Niagara, the next day) was unbelievable. I can not recommend a more Community oriented, personally supportive group of people. They are the best team, and I am really thankful that they are the dealer I use. They made sure I was set for the trip and also ensured that I got the best deal with a great replacement car for the following week. I am very grateful for Turpin Kia !!! I would recommend them, hands down, as the best dealership!! More

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This is my second vehicle from Turpin Kia and Andre was amazing! The service from all the staff was awesome as always and would definitely return! amazing! The service from all the staff was awesome as always and would definitely return! More

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Our third new vehicle with Turpin and had a great delivery experience as usual...thanks Andre, Andrea, and Vicki! delivery experience as usual...thanks Andre, Andrea, and Vicki! More

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Staff were amazing to deal with unlike other dealers I went to look at similar SUV vehicles. went to look at similar SUV vehicles. More

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Absolutely amazing experience front to back - Simple and to the point with regards to pricing and information needed to make the most informed decision. Went above and beyond to make sure desired vehicle w to the point with regards to pricing and information needed to make the most informed decision. Went above and beyond to make sure desired vehicle was found, and in a very quick way provided delivery instructions and date for pick up. More

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I had an excellent experience at Turpin KIA. They are light years ahead of all other KIA dealers in the Ottawa area, and by far the best new or used car dealer I have ever dealt with in 37 years They are light years ahead of all other KIA dealers in the Ottawa area, and by far the best new or used car dealer I have ever dealt with in 37 years of car buying. Mike Peters was extremely good to deal with, as he is a totally honest, direct, clear, knowledgeable (experienced) and personable car salesman. I honestly haven't ever dealt with anyone better. He was a pleasure to work with, from start to finish. Also a pleasure to work with was the sales and finance manager, Andre Smith. He was also extremely easy to deal with, very clear and very honest, helpful and straightforward, just like Mike. Together, Mike and Andre were able to quickly locate and deliver the exact vehicle we were looking for in 4 weeks. Absolutely amazing work on their part! In the spring I had been told by KIA Donnelly in Kanata and Hunt Club KIA in Nepean/ Ottawa that it might be possible to order and receive a KIA in 9 or possibly 12 months or more, but with no guarantees. They would only provide a appraisal when or if the vehicle was delivered! This was, to me, totally unacceptable and I had walked away in both cases. How is it possible that these other KIA dealers don't really "have a clue" of how to properly operate a KIA dealership in 2023, but Turpin KIA can and does so on a regular, daily basis? Its beyond me, but I think KIA Turpin should possibly share their knowledge and expertise to other KIA dealers elsewhere in the Ottawa area, or beyond. Potential new car buyers would be much, much better served. More

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This is the second car we’ve purchased from Turpin and in both cases the sales experience has been excellent. And not just sales, but the service department is truly exceptional. both cases the sales experience has been excellent. And not just sales, but the service department is truly exceptional. More

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