Erica Pollino

Absolutely awesome job by Erica and Northside Lexus. She was quick to respond, never pushy, professional, kind, and thorough. Our whole experience was excellent, they have made lifetime customers out She was quick to respond, never pushy, professional, kind, and thorough. Our whole experience was excellent, they have made lifetime customers out of us. Really appreciate the meticulous job Erica did getting us a great deal on our new TX. More

by matthewbaldys Verified Customer Verified Customer

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Love my new TX! Erica was great! No hassle and easy process trading in old car. Great experience. Erica was great! No hassle and easy process trading in old car. Great experience. More

by jess2u2 Verified Customer Verified Customer

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This was the best buying experience we have ever had! Erica answered our questions, listened to our needs, and offered alternatives! We absolutely love our new Lexus NX350h! We will definitely be ret Erica answered our questions, listened to our needs, and offered alternatives! We absolutely love our new Lexus NX350h! We will definitely be return customers! More

by Dweeden7 Verified Customer Verified Customer

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Erica and Clayton had a fantastic mix of professionalism, friendliness, and respect for my time. Erica kept me updated throughout the week. Worth the drive. Even if you find a similar price elsewhere you won friendliness, and respect for my time. Erica kept me updated throughout the week. Worth the drive. Even if you find a similar price elsewhere you won’t find similar service. More

by albritton_ryan Verified Customer Verified Customer

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Erica was great to work with. She was very knowledgeable and answered all my questions. She wasn't pushy and she was easy to work with. She was very knowledgeable and answered all my questions. She wasn't pushy and she was easy to work with. More

by RDSHULTZ Verified Customer Verified Customer

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Erica Pollino is our preferred Northside Lexus representative, she is excellent at understanding our wishes and provides top quality comparison of cars. This is our second purchase, back in 2020 w representative, she is excellent at understanding our wishes and provides top quality comparison of cars. This is our second purchase, back in 2020 we purchased a GX460, we now have a TX500H that is more efficient and spacious, to accommodate our grandchildren. Thank you Erica! The service at Northside Lexus is excellent as well, easy scheduling of maintenance, loaner cars are offered, the quiet wait area is comfortable for working while waiting. Thank you Northside Lexus! More

by Maria Brons Verified Customer Verified Customer

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Excellent Service once again from Erica. This purchase was handled very professional & Erica kept me well informed while I was waiting for my car to be delivered. The experience was awesome. This purchase was handled very professional & Erica kept me well informed while I was waiting for my car to be delivered. The experience was awesome. I give Erica 5 stars all the way & would highly recommend Erica to anyone buying or leasing a vehicle. The facility is beautiful. More

by Lover Verified Customer Verified Customer

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Great experience over all, Erica take good care of us while she is at work, she even make sure we will be taking care by her co worker while she is not around. and will recommend to my friends while she is at work, she even make sure we will be taking care by her co worker while she is not around. and will recommend to my friends More

by cirruscloud168 Verified Customer Verified Customer

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This transaction was simple and smooth. The car was available on the exact terms promised. The car was available on the exact terms promised. More

by rkellett0 Verified Customer Verified Customer

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First of all, I was hoping for a Great experience considering I would be purchasing a vehicle other than what I was use to driving. The sales rep we had was very helpful and friendly; however, the fi considering I would be purchasing a vehicle other than what I was use to driving. The sales rep we had was very helpful and friendly; however, the financial representative did not seem to friendly at all. I felt rushed and uneasyand very dissatisfied. The top of the vehicle on the inside has an area that is stained or dirty and the back seat was sticky. When purchasing a vehicle we have always been given a lanyard, key chain, visor or some type of momento, but nothing was given. Not even shown where we could purchase something for the car. I was very disappointed with the experience. More

by bluera Verified Customer Verified Customer

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