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Erica Ortiz
Refer Me
27 Reviews
Dealership Experience
2 yrs, 7 mos
Industry Experience
25 yrs, 4 mos
Languages Spoken
English
27 Reviews
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27 Reviews of Erica Ortiz
June 25, 2024
The prices are outrageous. We were quoted $600 to replace hood struts. What? That is a 10 minute job on a $20 part! Shame on Toyota of Tampa Bay. We were quoted $600 to replace hood struts. What? That is a 10 minute job on a $20 part! Shame on Toyota of Tampa Bay. More
by whpatter
Verified Customer
Helpful 
June 19, 2024
They have an hour policy. My service was done in 40 minutes. The waiting room is spacious and they give you regular updates on how it’s going on a screen. My service was done in 40 minutes. The waiting room is spacious and they give you regular updates on how it’s going on a screen. More
by acleveland
Other Employees Tagged: James Williams
June 14, 2024
Derrick always keeps You informed what is going on with your vehicle. Thank you Derrick your vehicle. Thank you Derrick More
by MFRAMIN
Other Employees Tagged: Josh Fuller, derrick howard, Austin Carr, Justin Ortiz
June 04, 2024
My service advisor Austin Carr was attentive and my service was done before the promised time and on budget. I highly recommend Toyota of Tampa Bay. service was done before the promised time and on budget. I highly recommend Toyota of Tampa Bay. More
by kevinmcgivern60
Other Employees Tagged: Josh Fuller, Lee Oztolaza, Austin Carr
May 31, 2024
Everything was good great service the best dealer in town I recommend 100 % the best I recommend 100 % the best More
by Junior peguero
Other Employees Tagged: Ali Shouman, Edwin Andino, Alexis Andrade, Bryan Roberts
April 16, 2024
I requested oil change, tire rotation and injectors cleaning. I presented a coupon special for oil change/injector for $49. I marked my rear wheels as my other car RAV4 seemed the tires were not rotate cleaning. I presented a coupon special for oil change/injector for $49. I marked my rear wheels as my other car RAV4 seemed the tires were not rotated for the initial service at another dealer. Before I departed the dealer I noted my marked wheels were not rotated. I inform the Svc Advisor who called the tech who admitted not rotating the tires. I informed the Service Director, Ms. Erica who seemed to become upset with me towards the end of the interaction. Later I noted the injector cleaning was not on the receipt. I called the Svc advisor to ask if it was done and he responded he has plenty bottles to go back and get one. I was already on the highway exit. He indicated would call me back. I left a a message to the Service Director with this new noted not performed service. I have not received a call back. The Director got involved and attempted to ensure my car service was completed but if I did not check I would have gone home thinking it was done to maybe find out later my tires are messed up. I have to say these are the simplest services anyone could do to a car and cannot imagine what happens behind closed doors. More
by P.A.FIGUEROA
Other Employees Tagged: Harvey Mondragon
March 18, 2024
My Toyota Drive Safe application recorded numerous hazardous driving events while my vehicle was in the care of Toyota of Tampa Bay. 45 total incidents during a 66min test drive. All recorded via GPS hazardous driving events while my vehicle was in the care of Toyota of Tampa Bay. 45 total incidents during a 66min test drive. All recorded via GPS on my vehicle. Management seemed to disregard and even questioned my concerns. More
by TEDDY SCHRADER
Other Employees Tagged: Orlando Santiago
March 15, 2024
Fast service, friendly staff, comfortable waiting room, I would definitely recommend to friends and family. Thank you! would definitely recommend to friends and family. Thank you! More
by elibbsita
Other Employees Tagged: Emeril Irineo, Landon Schwandt, JC, Jarod Thorman, Tallahassee
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