![Eric Graf at Herb Chambers Lexus of Sharon](https://cdn-user.dealerrater.com/images/dealer/17780/employees/ad65164f7bdc.jpg)
Dealership Experience
8 yrs, 4 mos
Industry Experience
39 yrs
72 Reviews
Write a Review72 Reviews of Eric Graf
June 06, 2024
The dealership took 18 days and driving my car for around 200 miles to fix a dashboard rattle in my brand new Lexus TX 350. I had to involve the Lexus corporate brand engagement Department in order for the s 200 miles to fix a dashboard rattle in my brand new Lexus TX 350. I had to involve the Lexus corporate brand engagement Department in order for the service department to fix the issue. What's worse, they permanently scratched multiple places of my dashboard and didn't even tell me about it. Then on my test drive after they said they fixed the dashboard rattle I started hearing an even louder rattle from the rear side passenger door and was told that there was nothing they could do about it. Very disappointed in the Sharon Herb Chambers Lexus service department and my first foray into the Lexus brand. More
Other Employees Tagged: Jackson Callahan
May 15, 2024
The service manager Eric at Herb Chambers Lexus of Sharon was very easy to work with and is a man of his word Top notch customer service Highly recommend going there was very easy to work with and is a man of his word Top notch customer service Highly recommend going there More
April 24, 2024
Wonderful experience! They go out of there way to make your experience pleasant. They have an amazing service department! They go out of there way to make your experience pleasant. They have an amazing service department! More
Other Employees Tagged: Monica Paz
March 08, 2024
all employees very helpful and a pleasure to deal with. very good dealership the best I've been to.first time customer very good dealership the best I've been to.first time customer More
Other Employees Tagged: Christopher Anderson, Monica Paz, Earl Ko
February 23, 2024
Ronni was excellent as a service advisor. She kept me informed and followed up as promised. Also a shout out to Eric, Director of service who is very customer oriented and makes things happen She kept me informed and followed up as promised. Also a shout out to Eric, Director of service who is very customer oriented and makes things happen quickly. Both folks are friendly and genuine during every interaction. More
Other Employees Tagged: Ronni Travers
January 29, 2024
Brian was Fantastic. I definitely recommend him to my friends & acquaintances. Great service, very professional and efficient. Did went extra mile to accommodate my needs I definitely recommend him to my friends & acquaintances. Great service, very professional and efficient. Did went extra mile to accommodate my needs by providing a loaner. Definitely recommend Eric & Brian for their professional approach. More
Other Employees Tagged: Brian Matthews, Johnny Dang
August 11, 2023
We recently traded in our used care for a Lexus. Every employee was attentive, caring and knowledgeable in this process. Starting with having our old car serviced, Eric ensured our traded car was ca Every employee was attentive, caring and knowledgeable in this process. Starting with having our old car serviced, Eric ensured our traded car was carefully serviced and helped provide support in making the sometimes difficult decision to trade. When we ultimately decided to trade our older car in, Lesly was our sales person who was knowledgeable and willing to find the answers to questions we had. When it was time to reach the finance team, Earl and Sanjay took special care to confirm we were receiving the best deal in line with our financial goals. I want to thank the entire team at Herb Chambers Lexus for helping our family find the perfect car! More
Other Employees Tagged: Sanjay Khairmode, Lesly Ruano, Earl Ko
May 28, 2023
A pleasure to visit HC Lexus Sharon. Very professional service advisors and a very pleasant environment with plenty of seating and space. I also appreciate their honesty and guidance wit Very professional service advisors and a very pleasant environment with plenty of seating and space. I also appreciate their honesty and guidance with regard to priority repairs. Jackson was great and so was Eric (service manager). More
Other Employees Tagged: Jackson Callahan
May 23, 2023
When I need to reach out to my Lexus dealership, Herb Chambers Lexus of Sharon for service or other, I can honestly say I look forward to speaking with the associates from the first person who answers th Chambers Lexus of Sharon for service or other, I can honestly say I look forward to speaking with the associates from the first person who answers the call to the next associate in the department I need help from. This is a well oiled team. I am always very happy with the service I receive. Thank you all…. Maria, Matt, car care staff, cafe staff, and service management. It’s a great place. More
Other Employees Tagged: Matthew Kline , Maria
May 18, 2023
I had an amazing experience with the service department at this dealership. Everyone was friendly, polite and professional. Thank you Eric for going above and beyond my expectations. I will be recommend at this dealership. Everyone was friendly, polite and professional. Thank you Eric for going above and beyond my expectations. I will be recommending friends and family have their vehicles serviced here 😊 More
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