This will be laughable.
Original intent was servicing my Hyundai accent oil change. The service center rescheduled my oil change, and 2weeks later, I called w/in 24hrs, h
Original intent was servicing my Hyundai accent oil change. The service center rescheduled my oil change, and 2weeks later, I called w/in 24hrs, having left to visit sister out of state. Super great to get the text’d automatic reschedule👍🏼. Tho, that is a first and may have had to do with the pending ‘millennial theft recall’ with the ignition. Anyway, nice to get a reschedule, thank you 🙏🏼. With recall I was encouraged that I would get Uber’d\Lyft’d as a courtesy. 🙂
Yes, it was decent going out, and if your not already laughing 😆, yeah, no Uber’d\lyft’d back. 😐 Yeah, it’s a busy time(May in AK) and managing good service and happy crews both sides; workers/staff and clients is where the Goldilocks zone is located!!
Tho, having called for a return ride, the gentleman taking my call; took it so far as to say he ordered one and it’d be arriving.
Perhaps at this time in day and relationship, it gets slippery to reason the actual status of the responsibility of dealership to client; and communicate ‘there would not be a return ride’ !!
Tho, I believe it can be done, or restructured to get that end met altogether. After 20 mins, I call back and was met with, another gentleman who alluded to the return ride being arranged and then calling again, my phone 📞 number being categorized as ‘spam’ !!!! Ok! Got this, tho are we all that sour at this time of day to not just swing the energy\ attitude\connection to some effort of ‘actual’ clarity- something, ‘we aren’t set up for that at the moment; and maybe in the future and we hope you can come pick up this evening and check out your new updated anti theft ignition.
Is that gaslighting ??¿ or forward communication ??¿
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by gretchen
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2024 -
Lithia Hyundai of Anchorage responded
Thank you for sharing your detailed experience with Lithia Hyundai of Anchorage. We appreciate the feedback and apologize for any inconvenience caused during your visit, especially regarding the return ride situation. Your insights are valuable as we strive to improve our service and communication processes. Please feel free to reach out if there's anything more we can do!
Jun 18, 2024 -
Lithia Hyundai of Anchorage responded
Thank you again!
Jun 17, 2024 -
gretchen responded
sounds good 👍🏼
It's extremely hard to get ahold of anyone to make a
simple service appointment.
simple service appointment.
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by CMOTZ82
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2024 -
Lithia Hyundai of Anchorage responded
We're sorry to hear about the difficulty you faced in making a service appointment. We understand how frustrating this can be and appreciate you bringing it to our attention. We are working on improving our communication and appointment scheduling process. If you have any immediate concerns, please contact us directly, and we'll do our best to assist you promptly. Thank you for your patience.
Best,
Moises Gonzalez - Service Manager - 907-762-5752
It was only a maintenance e visit and the person I worked
with was fantastic.
with was fantastic.
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by VANCRAFT
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2024 -
Lithia Hyundai of Anchorage responded
Thank you for your positive feedback! We're delighted to hear that your maintenance visit went smoothly and that our team member provided fantastic service. We look forward to serving you again at Lithia Hyundai of Anchorage.
This center needs to hire a service manager, not share
one from KIA, also, when you have to pinpoint an issue, why have a mechanic, thats the negative side, the positive, the Mechanic that worked on my fu
one from KIA, also, when you have to pinpoint an issue, why have a mechanic, thats the negative side, the positive, the Mechanic that worked on my fuel line leak was spot on, fount a grommet/washer/o-ring issue, poof, problem solved; Dana is a nice front desk service agent.
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by GOLDIE130
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2024 -
Lithia Hyundai of Anchorage responded
Hello,
I deeply regret to hear about your dissatisfaction. I want to assure you that our goal is to go above and beyond for our customers, and I am disappointed to see that this must not have been the case. At your convenience, please contact me so that we can turn this experience around for you.
Moises Gonzalez - Service Manager - 907-762-5752
Could not get anyone on the phone.
Had to drive down to dealership to find out status of my car. Get more help at the desk! Ordered wrong parts which prolonged car's stay. However to t
Had to drive down to dealership to find out status of my car. Get more help at the desk! Ordered wrong parts which prolonged car's stay. However to tell whole story, did reduce my total bill for my troubles
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by MCCOYA
Verified Customer
Verified Customer
Service Price Transparency
May 17, 2024 -
Lithia Hyundai of Anchorage responded
We appreciate your feedback and apologize for any inconvenience you experienced. We're always looking to improve our service at Lithia Hyundai of Anchorage, so we'll take this into account moving forward. It's good to know that despite the hiccups, we were able to assist in reducing your total bill!
I came in for a scheduled oil change, and I waited 3
hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid
hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid when I can do it for half the money and a quarter of the time, and at least have a beer in hand. The people we very nice and professional.
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by cammeron.hull
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2024 -
Lithia Hyundai of Anchorage responded
Hi Cammeron,
Our team would like to thank you for allowing us to serve you, as we appreciate your business. We regret that you experienced an extended wait time, and would like the opportunity to discuss this with you further. Please reach out to me at your convenience. We hope to have the opportunity to serve you again.
Moises Gonzalez - Service Manager - 907-762-5752
I have a good time with the customer service, fairly long
wait but done properly
wait but done properly
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by LAFARGA_ALFREDO
Verified Customer
Verified Customer
Service Price Transparency
Apr 29, 2024 -
Lithia Hyundai of Anchorage responded
We're pleased to hear that you had a positive experience with our customer service, despite the wait time. Your satisfaction is important to us, and we're committed to ensuring that all services are carried out properly. Thank you for choosing Lithia Hyundai of Anchorage, and we look forward to serving you again in the future!
Great staff
Knowledgeable and courteous
I’m very happy
with how I was treated and the positive interaction
with how I was treated and the positive interaction
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by HICKEY_PATRICK
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2024 -
Lithia Hyundai of Anchorage responded
Thank you, Patrick, for your positive review! We're thrilled to hear that our staff at Lithia Hyundai of Anchorage provided you with knowledgeable, courteous service. Ensuring a positive interaction and treating our customers well is our priority, and we're delighted that we met your expectations. We appreciate your support and look forward to serving you again!
Great service z z a s a a a a x a c c v
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by Kreutzer
Verified Customer
Verified Customer
Service Price Transparency
Jan 22, 2024 -
Lithia Hyundai of Anchorage responded
Hi Kreutzer,
Thank you for taking the time to share your positive experience with Lithia Hyundai of Anchorage! We are delighted to hear that you received great service.We truly appreciate your kind words and value your feedback. Should you ever need assistance in the future or have any suggestions to share, please don't hesitate to reach out. We look forward to welcoming you back for another excellent experience.
Great customer service!
Great communication. They always make sure I know what’s going on. The text messages are great way to communicate.
Great communication. They always make sure I know what’s going on. The text messages are great way to communicate.
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by BECCAPOOH22
Verified Customer
Verified Customer
Service Price Transparency
Nov 20, 2023 -
Lithia Hyundai of Anchorage responded
Hi Becca,
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and communication. Ensuring our customers are informed and satisfied is a top priority for us.
We appreciate your positive comments about our text message communication. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to serving you again in the future.
Nov 20, 2023 -
Lithia Hyundai of Anchorage responded
- Management