Ebony Haney

Best dealership experience I have had. From start to finish everyone I spoke with was very professional and knowledgeable. There was a true team effort to get me all the information I need From start to finish everyone I spoke with was very professional and knowledgeable. There was a true team effort to get me all the information I needed. Most importantly, they made me comfortable that they were helping me find the vehicle I wanted, not just trying to sell me something they wanted to sell. If only all dealerships were like this, buying a car could be stress free. I walked in unannounced and Ray was fantastic and helped me test drive several cars. His personality and professionalism made me very comfortable with the dealership immediately. Ebony and Tom followed up with me in a timely manner to make sure I was satisfied and to offer continued support in my search. Tyler was so knowledgeable in answering all my questions on any and all topics and helping me locate the perfect vehicle. Anderson was the cherry on top, I have had poor experiences with the financial professionals at other dealers who always seem to try and pressure you into additional purchases late in the process. Anderson answered all my questions and got me exactly what I needed and only what I needed, and the paperwork start to finish was unbelievably quick and easy. I wish I could buy another car today! If you are lucky enough to work with any of these professionals I am confident you will have a good experience, and I expect the rest of the team at BMW Darien performs at this same exceptional level. Thank you again to all! More

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Very professional easy to deal with great customer service we highly recommend anyone going to the dealership service we highly recommend anyone going to the dealership More

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Worst dealership experience ever. Rude and unprofessional. Didn't fix what they were suppose to. In fact created damage and they claim no responsibility. If you have no issues and Rude and unprofessional. Didn't fix what they were suppose to. In fact created damage and they claim no responsibility. If you have no issues and everything is picture perfect than this is an ok dealership. Have an issue or a complaint. You are better of pounding sand than seeking a fair resolution. Live and learn. So readers know I am objective. I bought a new 2023 BMW 540XI in New Jersey in 01/23. Got home, in Connecticut, and car was dead in driveway 2 days later. BMW of Darien, (Connecticut) stepped up and got me a loaner and my car back on the road very quickly. My luck of good service unfortunately did not last. Luckily for me there are several other reputable BMW dealers in this area. More

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BMW Darien is a well organized efficient dealer service for autos. They have a process that expedites the experience while clearly explaining their service for autos. They have a process that expedites the experience while clearly explaining their service More

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29 year costumer. Honest dealership that stands behind their sales department. Overall best dealership I have ever worked with period. Honest dealership that stands behind their sales department. Overall best dealership I have ever worked with period. More

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I am very pleased with this dealership. Service representatives are very professional , ensuring that your every need has been completed to satisfaction! Service representatives are very professional , ensuring that your every need has been completed to satisfaction! More

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Considerate, efficient, and effective. Customer is treated with respect. No hesitation about using them again. Customer is treated with respect. No hesitation about using them again. More

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Great service! Thank you for all your help. Much Great service! Thank you for all your help. Much appreciated! Very professional and communicative service. Jill Great service! Thank you for all your help. Much appreciated! Very professional and communicative service. Jill More

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Anthony Martinez has been so incredibly helpful from sale through to service. He always takes my calls and today helped me on site with honest and insightful advice. Can not say enough nice things about him. through to service. He always takes my calls and today helped me on site with honest and insightful advice. Can not say enough nice things about him. In the market for a BMW, look him up! More

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Great sales and service teams, the text messaging and video updates are convenient and helpful, highly recommend video updates are convenient and helpful, highly recommend More

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